Jennifer Fe P.
Very disappointed with the refund…
Very disappointed with the refund process. I canceled my order on June 2 and was told that my refund would take 14–18 days to process. I waited the full timeframe as instructed. When I followed up, I was then told to wait an additional 3–5 business days. After waiting again and reaching out for another update, I received no response. It’s frustrating to keep being given new timelines while still not receiving the refund or any meaningful communication. Customers deserve better transparency and follow-through.
Response from Upstep Custom OrthoticsJun 23, 2026
Thank you for your feedback. We sincerely apologize for the frustration and disappointment you've experienced with the refund process. We understand how frustrating it is to be given multiple timelines and then not receive the communication or follow-up you expected. Your concerns regarding transparency and responsiveness are valid, and we appreciate you bringing them to our attention. Please reach out to [email protected] so we can review your case and provide an update.