Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

3,671 approved reviews, newest moderated first

Gwen C.
Jul 7, 2026
Excellent Customer Service
Ryan did an excellent job helping me navigate a difficult situation. He was understanding and efficient in his compliance with my request. I’m very grateful.
Response from Upstep Custom OrthoticsJul 8, 2026
Thank you for your kind review! We're delighted to hear that Ryan was able to help you through a difficult situation with understanding and efficiency. We'll be sure to share your feedback with him. We truly appreciate your support and thank you for choosing Upstep! 😊👣
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Wayne L.
Jul 7, 2026
Ryan's response to my query was prompt…
Ryan's response to my query was prompt and resolved the issue.
Response from Upstep Custom OrthoticsJul 8, 2026
Thank you for your kind review! We're glad to hear that Ryan responded promptly and was able to resolve your issue. We'll be sure to share your feedback with him. Thank you for choosing Upstep! 😊👣
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Christina C.
Jul 3, 2026
Quick + Helpful Service!
Ryan responded so quickly to my request and graciously accommodated a correction needed to my order that 100% my own fault. This level of responsiveness and helpfulness is truly rare unfortunately these days. I'm very grateful!
Response from Upstep Custom OrthoticsJul 6, 2026
Thank you for your wonderful review! We're thrilled to hear that Ryan was able to assist you quickly and accommodate the correction to your order. Providing responsive and helpful service is something we take great pride in, and we're glad Ryan made the process easy for you. We truly appreciate your kind words and thank you for choosing Upstep!
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RJ Las V.
Jul 3, 2026
Prior customer
Prior customer
Response from Upstep Custom OrthoticsJul 6, 2026
That is great you are a prior customer! If you need to ask any questions, please email [email protected]!
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rjb
Jul 3, 2026
Still trying to break them in..
Still trying to break them in... not very comfortable compared to orthodontics I get from my podiatrist
Response from Upstep Custom OrthoticsJul 3, 2026
Thank you for your feedback. We're sorry to hear that your orthotics have not yet been as comfortable as you'd hoped. The break-in period can vary from person to person, but we understand your concerns, especially when comparing them to previous orthotics. We'd love the opportunity to review your experience and see if any adjustments may help. Please reach out to us at [email protected] so our team can assist you further.
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customer
Jul 2, 2026
Mary with Upstep was very helpful…
Mary with Upstep was very helpful navigating a broken tracking link on the order status page. Thank you Mary!
Response from Upstep Custom OrthoticsJul 3, 2026
Thank you for your kind review! We're delighted to hear that Mary was able to help resolve the issue with the tracking link and provide the assistance you needed. We'll be sure to share your feedback with her. Thank you for choosing Upstep!
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Terri
Jul 2, 2026
Very responsive and efficient…
Very responsive and efficient interactions. They were especially helpful after my dog chewed up the packaging on the foot impressions I was able to mail back to them. The only problem was that after every email I sent, I would receive a message indicating that their mailbox exceeded capacity, which would make me think that perhaps they hadn't received the communication. But I always heard from them quickly thereafter. I don't have the final product yet, but I am optimistic that their professionalism will result in a perfect set of orthopedic inserts!
Response from Upstep Custom OrthoticsJul 3, 2026
Thank you for your thoughtful review! We're delighted to hear that our team was responsive and helpful throughout the process, especially after the unexpected mishap with your impression kit. We also appreciate you bringing the mailbox notification issue to our attention. We're glad our team was still able to respond promptly and keep things moving forward. Thank you for your patience and confidence in Upstep—we hope you'll love your custom orthotics once they arrive! 😊👣
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John from A.
Jul 2, 2026
If you have Plantar Fasciitis don't get…
If you have Plantar Fasciitis don't get the $500. option from your Podiatrist look to UpStep for the same quality at half the price. They are custom made to your foot and work well. They ship quickly and their customer service is always available if you have an issue. I'm now a customer for life!
Response from Upstep Custom OrthoticsJul 2, 2026
Thank you so much for your wonderful review! We're thrilled to hear that your custom orthotics have provided the support and comfort you were looking for. It's especially rewarding to know that you've found them to be a great value and that our customer service team has been there when needed. We truly appreciate your trust in Upstep and are honored to have earned a customer for life! 😊👣
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