UPSReviews of ups.us

I insured a UPS art shipment, which arrived damaged. UPS approved my claim, issued a cheque and then sent it to the wrong person. Now they are refusing to reimburse me what I am owed. I paid $235.00 to build a sturdy crate for shipping. It would have been well-protected so it had to have been dropped from a considerable height during transit. It is fraudlent to sell a customer insurance, agree to pay it, make a mistake and pay the wrong customer and then refuse to pay the righful claim. I would not recommend UPS for any shipments.

INCOMPETENT DRIVERS....NEVER EXPECT YOUR PACKAGE ON TIME THEY ARE LIARS!!!!!!THEY SHOULD GO OUT OF BUSINESS!!!!!!

(Aug 13, 2025 - UPDATE): Refunded My Choice Membership then found out they can't fully refund the late package delivery due to costs associated with transportation. So lost ~8.5%. Bottom line is that I paid them ~8.5% of the shipment cost to deliver it in twice the amount of "guaranteed" time for delivery. Talk about a scam... (Jul 14, 2025): Per UPS My Choice account, purchased Guaranteed 2nd Day Air label (for delivery on Jul 10), but letter was delivered in 4 days (Jul 14). Had to call multiple UPS 888 numbers (text/chat is WOT) to: (A) Initiate refund of 2nd Day Air purchase and (B) initiate refund of My Choice membership. Both are pending.

Will update later

They have sent a delivery date several times all different days and times. One second it's expected Monday, then the next Saturday, then Tuesday, then Friday... They also always say it will be delivered earlier than it is and they have to change it to by end of day last second. Always multiple shipping delays for larger items

Promised a delivery within 3-4 days and still waiting 16 days and counting ?

So many times UPS has let me down. For example today was my “day off,” yesterday I missed the phone call to provide access to the security gate. Because of this I had to make a special trip in L.A. traffic just to pick it up. What a great waste of time. The worst was when I had to go on temporary disability due to an injury. And because they had switched out the payment cards, I had to get a new payment card manually shipped to me. My entire livelihood was dependent on the funds on that card. And they for some reason did not get the card delivered in time the shipment was delayed. And they refused to make any way for me to come and pick the card up from the facility. They made me weigh over 24 additional hours while I was starving to be able to have the payment method. I will never forget that. I had to spend countless hours on the phone. The customer support is terrible.

If I could give a negative star I would. I have used the UPS my choice a few times to hold packages at the UPS access point so I can pick them up. It is easier for me. The last 6 packages have been delayed 6-7 days and deliveries changed multiple times. This is supposed to be a service that they are providing but it's like their heads explode when you change the delivery to an access point! I spoke with an agent who told me one of my packages was lost, only to receive an email two hours later telling me to go pick it up! They are totally lost, the service is a joke, they are the slowest company in North America and the crappiest!