UPS is listed under Shipping & Logistics.
UPS (ups.us) has 96 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Mandor Y.
Usually it's ok,but my last order from Amazon was dropped of at different location.I understand it might be confusing to make difference between 545 and 545 B, but more attention from the delivery person would be appreciated.Its very frustrating when you try to find way without spending a lot of time to resolve this and BE SURE NEXT DELIVERY WILL NOT BE DROPPED OFF AT WRONG location AGAIN!
B R.
Purchased two pieces of art from Canada. Shipper requests money on delivery, but doesn't have any information on what it is for. There are no details available to us as the consumer online either. I opened a dispute because one was $45, and the other was $670 for the same item shipped a week apart. Something is wrong and the claim says they will get to it within 8 weeks. Meanwhile my shipment is possibly being sent back to Canada. The issue I see is there isn't transparency. They do not tell me what the fee is for. I paid shipping to the artist. This is tariff free according to the law, but maybe this is a tariff. The driver cannot tell me, and it isn't their fault, but it's just scary that they say 'pay this or you don't get your item' and you have no receipt that tells you what you paid for. It should be clear. This is deceptive.
S
So many times UPS has let me down. For example today was my “day off,” yesterday I missed the phone call to provide access to the security gate. Because of this I had to make a special trip in L.A. traffic just to pick it up. What a great waste of time. The worst was when I had to go on temporary disability due to an injury. And because they had switched out the payment cards, I had to get a new payment card manually shipped to me. My entire livelihood was dependent on the funds on that card. And they for some reason did not get the card delivered in time the shipment was delayed. And they refused to make any way for me to come and pick the card up from the facility. They made me weigh over 24 additional hours while I was starving to be able to have the payment method. I will never forget that. I had to spend countless hours on the phone. The customer support is terrible.
