UPSReviews of ups.us

If i could give 0 stars I would. Parcel left UK 9th September, should of been delivered 11th September to my son who is studying in USA. Took weeks to clear Customs but finally 23rd September it did and now suddenly no one knows where it is....Awful service, no one wants to deal with it and now told it will take 10 days to investigate..........first and last time of using UPS !!

I've noticed that many companies, particularly those I order from, have contracts with UPS. Some have replacing FedEx with UPS- very much in vain . I can't understand why this company is so honored. Now, delivery looks like this: every day, UPS sends emails saying the package will be delivered tomorrow, but it doesn't arrive. The next day, the same thing happens, and this can go on for a week or more. I write to the sender, and they reply that they can't do anything. So the question is: why do they need THIS kind of logistics!? UPS is letting down their employers—the shippers— and their buyers. Back in 2020, I read a review about them and now I remember, "UPS delivery people are a whole other race of superhumans. They won't deliver your goods on weekends; they're on vacation, after all, they're important." I agree. It feels like customers exist for the delivery service, not the other way around. With work like this, they shouldn't have any work. A 4-5-day delivery turns into 7-10 days, which is how long I wait for my packages, sometimes longer. On Friday, they sent another letter to the post office saying they'd deliver the package on Monday, but today, again, nothing arrived. Why do they need such employees? If I were the senders, I'd terminate their contracts. How can such logistics be acceptable?

Great services that work more often than not. The ability to see how close a driver is to my house is super nice. They are super consistent as to the rough timeframe that they say they will arrive in. Managing packages and setting a default pick-up location has been super nice. It worked 8/10 times before I got the paid package managing service. Now it magically works all the time…woopdy do. But at least it does work which is more than I can say about FedEx or any other shipment delivery services. UPS isn’t perfect but it is significantly better than the rest. I want every company to ship through them.

First of all, the estimated delivery time being "by end of the day" is horrible in itself, as it could be at any given moment through the day. Been waiting all day (till past 9 pm) on the day my parcel was supposed to be delivered, rescheduled plans to the day after to assure i was home. They didn't deliver it. The next day, also saying by the end of the day delivery, nobody was home and ofc they delivered it in the morning hours. Luckily my neighbour saw it and picked it up for me but overall horrible experience. Zero up to date communication or notices on the state of the delivery.

Had a package of food that was shipped via UPS The food shipment required refrigeration (distinctly labeled on the box) which UPS totally ignored. Moreover the Jacksonville NC processing facility is without doubt incompetent. They received the package around 3:13 am on 27 Aug and processed it FIVE hours later and then failed to deliver a cold packed package the same day. The package was deliverd early evening on the 28th of August and the food was spoiled. Nothing like a day late and a dollar short. Gross incompetence and lack of caring. I also experienced issues with this facilii logistics as a business owner in the past.

Purchased two pieces of art from Canada. Shipper requests money on delivery, but doesn't have any information on what it is for. There are no details available to us as the consumer online either. I opened a dispute because one was $45, and the other was $670 for the same item shipped a week apart. Something is wrong and the claim says they will get to it within 8 weeks. Meanwhile my shipment is possibly being sent back to Canada. The issue I see is there isn't transparency. They do not tell me what the fee is for. I paid shipping to the artist. This is tariff free according to the law, but maybe this is a tariff. The driver cannot tell me, and it isn't their fault, but it's just scary that they say 'pay this or you don't get your item' and you have no receipt that tells you what you paid for. It should be clear. This is deceptive.

The driver lied on the tracking. He said he tried to deliver and was unable to. I have been sitting here the whole time! I called customer service because this was medication that needed to be refrigerated. They said they would have it to me within an hour to an hour and a half. 2 hours later... Still no package. Called customer service again. They said I will have it in an hour. They will mark it urgent. Guess what? Still no package. Do not use UPS for anything that is time sensitive, requires refrigeration, and is extremely expensive or valuable!!

I ordered an art print from Posterlounge. I received a text message Thurs 24/7 at 10.05 pm telling me it would be delivered tomorrow, Friday. I received a further text message at 11.05pm telling me the same thing. I switched off my phone. Checked my emails next morning, I had received an email the previous evening at 7.25pm saying delivery would be tomorrow Friday. There was a further email at 11.05pm saying the same thing. I stayed home all day and there was no delivery. Checked their tracking details, on the way, in Nurnberg Germany at 09.21hrs on Friday so there was no way it was ever going to be delivered on Friday. Checked tracking today Saturday 26/7 and it's still in Germany at 02.09hrs. It hasn't moved in almost 24 hours. This art print was only available from Posterlounge but I won't make the mistake of ordering from them again.