Gian
Quality not good
The shoes purchase were flimsy and bent easily when worn. Not safe or comfortable to walk in. The material and the look of the shoes was good and as described. Shipping was adequate.
Response from UP2STEPNov 14, 2025
Hi Gian, Thank you for taking the time to share your feedback with us. We sincerely apologize that the shoes did not meet your expectations in terms of stability and comfort. We truly appreciate your acknowledgment of the material quality and shipping service, but we deeply regret that the product's performance fell short during wear. At Up2Step, we take product quality and customer satisfaction very seriously. To help us investigate this matter thoroughly and find a satisfactory resolution, could you please provide your order number? This will allow us to review the specific product details and understand what may have caused the issue you experienced. We are committed to ensuring our customers receive products that are not only beautiful but also durable and comfortable for everyday use. Your feedback is invaluable in helping us improve our quality control and product design. Thank you for bringing this to our attention, and we look forward to the opportunity to make this right for you. Best regards, Customer Service Team Up2Step