UNREAL MobileReviews of unrealmobile.com

There is no star rating low enough to describe their customer service. I signed up for a yearly service on their special and payed for the full year. My service was cut after about 3 months of really horrible service and they said i had to update my billing info to continue which surprised me because i had already payed for the entire year. When i updated my billing info they tried to bill me for an entire year again. I reported the charge as fraud, had to cancel my card and order a new one. i have tried their customer service number at least 8 times and have been been rudely transferred to the automated system each time. At this time all i want is to port my number out... i have been on hold now for 46 minutes. it is my opining that this is not a good service. I do not recommend unreal mobile to anyone. Please explore other alternatives before this service. I have been transferred once again and have been on hold for i kid you not 53 minutes!!!! It is my opinion that despite taking on new customers, they may be about to close up shop and their ownership is trying to squeeze the last bit of juice out of this Lemon of a cell phone service! latest update: Wow !! They hung up on me at the 60 minute mark! Had them on speaker the entire time and recorded the entire phone call. Any advice would be helpful at this time...

The service had been fine but it was cut off 2 days after the bill was paid for "technical difficulties". we haven't gotten any responses at all via email and can't talk to anyone in customer support. we may just cancel this service so wet can actuate use the phone!

Plan was great initially. Got it for my 12yr old daughter. We are having problems with the phone and can not talk to a human person for support. Submitted a ticket and only got an email with instructions which did not solve the problem. Have called twice and was told to go online. Will be cancelling account.

Unreal Mobile sounded like a good idea. $10 / mo is a great rate. I was sold. I bought a cheap smartphone + SIM card from them. I was on their $10 plan. I wanted to transfer my number, and that started an epic process that ultimately resulted in failure and leads to my recommendation. Just pass on UNREAL Mobile. It's not worth it, and they aren't worthy of your trust in being a carrier. I had service with AT&T and I wanted to transfer my number. Many months ago when I first got my account, I submitted all my information to Unreal, and then I got the message that it failed. I called their support group and talked to a customer service agent. He suggested I send an email to their manual porting service. I did so. Still failed. I called AT&T, got everything sorted out. Submitted a request again. Didn't work. I tried over and over. Finally, I had positive confirmation from AT&T that all details matched and any request with these details would be honored. Submitted my transfer request. Failed. Called AT&T and asked for the reason why it failed. NO TRANSFER REQUEST HAD BEEN ATTEMPTED FOR MONTHS. Zing! They weren't even making it to AT&T's system. What the hell, guys? I called Unreal Mobile on their line. This is months after I first got the account. However, I found that I could no longer talk to a human. They had a terrible automated customer service line that kept directing you to the website. I exhaustively tried every option in their automated menu. Every. Single. Option. There was NO LONGER any way to call and talk to a person about issues. Wow! "Ah", I thought, "I'll go check earlier emails, they had a number that worked!" The emails use to have this banner: --- "Talk to real people for great service 855.4UNREAL (855.486.7325)" ---- Now, the emails simply read: --- "Login at my.unrealmobile.com or the "UNREAL Mobile" app to manage your account anytime, anywhere" --- WHEW. SELLOUT. They completely cut out human interaction. Their automated line is worthless and serves only to direct you to the website. During this time, Unreal decided that it would raise the price from $10 -> $13 a month by adding a $3 / mon "admin fee" - with one of the stated reasons stated for this fee in the bill is "customer service". Hah! They literally eliminated all human customer service and then congratulated themselves for it by adding a $3/mo fee -- which is of course, not advertised on their website. Typical. However, as many people have written, they didn't bother to send any announcements at all. No warning, nothing. Just, "Hey, we've raised the price for this and all future months - cancel if you don't like it (good luck getting a refund if you don't consent!)" Realizing that I would never get my number transferred and also considering that AT&T was ALWAYS there to answer my call, I began to realize that maybe I don't really want to deal with this crap. Maybe there is value in being able to troubleshoot things with humans. Maybe there is value in a business that conducts itself professionally. And so, I cancelled my account today. I wasted a lot of money getting a phone and months of "service", only to find that the last shred of customer support was removed and the supposed failed transfer attempts literally never made it to AT&T and were either failing in some third party system (a gracious hypothetical) or were simply never even made (a callous hypothetical). If Unreal had kept the humans and kept the $10/mo, I could be for it. Hey, I could even do the $13/mo without a notice if we had a human rep to talk to. But alas no, the company is trying to eliminate anything that is an expenditure them while boosting revenue. And now their decisions have cost them a subscriber. I hope it was worth it.

Still have not received my $39.98 refund from Unreal Mobile. They responded to my last review by I should have been refunded when I cancelled the order on 5/8/19. Today is 6/15/19 and I still have not refunded.

Unreal Mobile has been a horrible experience. Their phone calls are constantly dropped or cannot connect. There is NO customer service phone number to talk to a live person. I have to submit an email customer support ticket, which they answer an email in two days and immediately mark the ticket solved even if they do not solve the problem. I am trying to port out my phone number to Google Fi and Unreal Mobile has locked my phone and will not unlock it to switch to another carrier even though I have twice requested it to be unlocked. (It is prepaid monthly and there are no outstanding charges.)

These guys are just out to get your moeny. Purchased the HotSpot and 1G unlimited plan. They lied about the plan (and left me with no internet for 4 days) and when I tried to cancel and get a refund, they would have none of it. Lost $110 with these cutthroat frauds!

I order my cell on a special. Received it no service and no cell number. I try calling getting the run around. No response to ticket. I got a cell that keep saying need to be activate I try still no service. I living in hell with this cell and no help!