UNREAL MobileReviews of unrealmobile.com

extremely bad network. sometimes totally unreachable and can't make calls also. App crashes frequently. Can't record calls at all by any 3rd party application also!!! Pathetic. STAY AWAY!!!

Very bad service!!! Got this service for my husband to try it out..Please Don't make the same mistake!!! You have to use a app to make your calls through & sooo many call drops. I would be talking on the phone & the phone would hang up. Call back & no answer. Send text & no reply. Nothing was going through. If I had an emergency, it would have been a very bad situation! My husband went & just went & got a whole new service before the month was up due to how bad the service was & for Unreal to then take $45 from my account. 😠🤬 I tried to call them & said it wasn't opened until 10a central time so called back starting at 10:30a & all I could get was the recoding saying their business hours. Couldn't get in touch with them so after hours of trying I had to call my bank to put in a dispute but I'm out of that money for 7-10days🤔. Very big inconvenience to my family & for them to set up auto pay & take from my acct is stealing..do not use this company or this will happen to you!!!

Good luck! Scam! Paid, couldn’t get my number ported in for some reason. Tried to call. Phone just disconnects no matter what number you select. Tried email. Never responded to the issue correctly. Upon third request waiting days for response asked to cancel and refund. They told me too late past 14 days. Kept my money. Never used it because of no appropriate answer to problem. Joke. Might as well throw money out the window.

I have tried to port out my # from Unreal mobile, but it would not be available. Xfinity received error messages but they don't know the error would be. I contacted Unreal mobile via submitting tickets since they don't have any phone # to contact. They said they didn't receive any porting-out request. I think they tried to hide something to mess up

Paid for a hotspot and a year of 3G Unlimited Service in the beginning of May, 3 months later I still don't have the device and I've been charged for 3 months of data service that I had no way to access. They stopped taking phone calls at the end of May and are nothing but evasive in emails. I've asked numerous times for an estimated ship date but get nothing but vague responses. The website claims my device has shipped but according to Support: "that's a mistake. we're having problems with our distributor" First the excuse was they changed distributors, then it was they're having problems. I've open 6 support tickets asking when the device would be delivered and gotten the same canned answers as the first response each time (they need to update their AI...). And then, they close the support ticket without ever really giving me any additional information. DO NOT USE this company. I've now filed a dispute with my credit card company as I don't trust them to actually refund the money.

I bought a Netgear hot spot from Freedompop in December 2018, with an unlimited Unreal mobile sim card. The card stop working in March 2019. I contacted freedompop and they told me it's unreal mobile issue,when I contact Unreal mobile they told me it's Freedom pop's issue. It's going on 6 months and I didn't get it resolved.

Completely useless. Rip-off, waste of money, and they do not have any customer service. Avoid at all costs.

I am trying to port my number out to a different service provider. But it is not possible because I cannot get the correct PIN from UNREAL support team. The Account number and PIN number provided on the webportal of my account is incorrect. I have also submitted a ticket, but I haven't received any response.