UNREAL MobileReviews of unrealmobile.com

OMG how frustrating can their customer service(?) be? Had somewhat decent service with them for a few months w/few issues, unable to call sometimes, getting message need to dial 1 when not needed, all when I was within ATT/GSM coverage area w/good signal. Lost home internet & phone service today UM phone would NOT connect for calls/texts/internet, no wifi. Tried for 4+ hours to navigate their menu(?) system to talk to a live person, ONLY way was through activation's which they promptly (even with my protesting) transfer me back into their menu(?) system. Towards the last I just started pressing buttons and they disconnected my PAID service! Tried to call back in & was put on hold until they closed while waiting for a manager to talk to. Submitted two service tickets w/o any reply. My WHOLE family was waiting for my recommendation before they all switched to UM. Not too sure that will be coming now. ALL I wanted was some help to connect my phone. NO customer service AT ALL w/this company, NONE!!! Now, if I can't get my phone back on w/my old number OR a FULL refund I will be filling complaints/negative reviews/scam warnings/& legal action with EVERY agency across the US. I'll wait a few days & see if they respond to any of my requests then update this review.

I've had many issues with this service for almost 1 year of using it: -app is not stable, also if I sync data my old text msg would get deleted -when people call me my phone doesn't ring -signal quality is poor -signal reception is poor After my old text msg got deleted twice by following their instructions, I finally was fed up and bought another carrier sim card on the same day.

I was on the $10 basic plan, and now I see they increased my bill to $12.99 without any notification or changes to the plan on my part. And they charge my credit card 9 days before the billing due date. Caveat emptor.

Worst phone company. No one to speak to for customer service, no email to contact as well. Like several other people, they charged me for the 2nd month without sending me a notification, or any information while signing up. Absolutely horrible experience, STAY AWAY!

Very bad experience. Didn’t work on our phone, but as it was cheap we said nothing and just give up. BUT they automatically enrolled us without asking (or maybe with a very discret check box we even didn’t see). we asked to be refunded for the second payment because we didn’t want it. They said no. Just stay away of this company

The worst company ever. Service sucks. Customer service is even worse. They have no phone number to call if you have any questions or issues. It's all done via email and they will give you the run-around and avoid answering questions about why they feel the need to take the monthly payments 10 days before it is actually due. I pay for 2 lines. One gets paid on the due date,the other 10 days early. Stupid.

It has been great for my child and the sprint side is decent. THe AT&T side I feel that coverage was better but voice (calls) would always hang up. Also I went to switch from GSM to CDMA (It could be reverse-I ended w/ the sprint side). Unreal had already taken my payment for 3 months from the AT&T side way before it should have come out of my acct. Unreal won't refund me the money and I have yet to see the money go to other acct

Tried to get my phone ported and set up for a month and they were not able to do it even after I sent them all the codes and information and had the phone unlocked as requested. I never received any service, had no record or account set up for the phone but they would not refund me my $ that I paid them upfront. Disappointed because I had another phone with their service that worked well and was easy to set up. They said I can’t get a phone ported and set up without an account setup yet they charged me for it and it shows they billed my credit card account for it. Next step is to dispute the charge and report it to my credit card company which I may have done only once or twice in my life.