UNREAL MobileReviews of unrealmobile.com

Like each of these porting problem reviews, I too, feel duped and at substantially more invested as I purchased their UNREAL SIM cards for myself and my daughter. I tried to get delivery for about a month. Finally both cards were sent to me which was incorrect but I tried to get started, asking to port my number from my old service provider. It is still saying that it will be complete last week or I'll get an email as to why it did not. A week later and no email and status still is in the third stage. My request for help told me to download the app as if that would fix the porting issue and I already HAD downloaded their app. The app kept saying the account needed to be activated and I would go through the steps and it says the account is already activated. Over and over and over. I'm fed up. 2 months and they think I'm going to pay for any more when I have not been able to receive or make a text or call in 2 months. Doubtful. I want a full refund and my dad blame phone number back Update: 26 days after I posted this, I was asked for details. That was almost 3 weeks ago and no acknowledgement of responding to them or anything. Unreal is absolutely true.

STILL Cannot port out number Like everyone else trying to port out a number, the info provided under my account is incorrect, causing a mismatch on the other end. Calling the support number only leads in circles or disconnects the call, and some support tickets are marked as solved without any response, or left open without any resolution. I thought since they responded to this review something would happen but no, like everything else they do it is just for show. This is a NIGHTMARE, and I might have to just settle for a new number. Stay away from Unreal and its parent Freedompop. Save yourself.

Same like everyone else. These guys (unreal mobile and FreedomPop) are not providing the correct Port Out Info and delaying things wantedly. Worst thing is its been a month where outgoing works but incoming call or texts are not coming in 100% of the time. Worst service ever in my life.

i lost my number, i m not recieving any response from their support team. no point calling the support number. ported number doesnt showup in portal or app. they took away my existing number

My phone only rang for about 10% of the calls I received, and the Unreal app was constantly freezing, so I'm trying to port out my number. I've tried porting out to two different carriers and both of them said they number won't be released from Unreal because of a data mismatch. I've contacted Unreal via a support ticket many times, and they say they aren't receiving the port out request. It took 3 - 5 days for Unreal to respond to my support requests, and now they aren't replying to support requests at all. I think I've lost my number to them for good. Unreal!

I wish I read the reviews before I subscribed . Much like their name their service is not real . Everything – customer service actual phone service good luck with that . you have to use everything through their app which doesn’t work half of the time . middle of the street trying to make a phone call, 100% reception call just doesn’t go through . Multiply that by 100 times . Texting app is a joke. Can’t delete messages unless you delete the entire conversation. Can only send one picture at a time and that takes forever to do Now trying to port out the number for the past five days. they don’t release my number . And good luck trying to reach their nonexistent customer service. Even to activate the phone you asked to talk to an agent and the call just being hung up This is another way to scam you because you have to keep the account active to port out the number, so by the time you actually succeeded in doing that your free trial is long gone and your money is lost . Do not by any chance use this service. I paid $16 for three months of service and it’s still not worth it . This is good only if you are A really poor person and don’t care if half of your calls don’t go through . UPDATE: after wasting about 20 hours over this matter calling the new company trying to call unreal mobile etc they finally ported it out my number. Not before giving me the complete scare for 2 hours. Because they never sent me an e-mail they. Porting out my number. They simply sent me an email that my account has been cancelled and I assumed I lost my number for good. Then finally the best part is I did buy and pay for 3 months card. So I asked how can I please use the SIM card because I never cancelled my account I just wanted to Port out my number. They said oh once you port out your account gets automatically cancelled. you can try to activate the SIM card again but we don't know if it's going to work or not... So basically if you pay for 3 months you're not even going to get it...

I am having the same issues as BryanK. Can not port out from Unreal. I have an open ticket with UNREAL MOBILE but their customer support is inept. Five emails and still no intelligent response. Who currently owns my dam phone number? This has been going on all week. How long should this take? I have been on the phone for over six hours in the last 4 days with Xfinity Mobile while they try to get UNREAL to port my number. Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. We will assume your issue has been resolved if we do not hear from you within 48 hours. Thank you for allowing us to be of service to you. Subject My unreal mobile account Response By Email (Leidy S.) (09/13/2019 06:20 AM) Hello Rick, Thank you for your response. Can you please ask to your carrier, what part of the information was incorrect the first time that the port out request was submitted, to make a better investigation. I will kindly wait for your response. Leidy Your Personal Unreal Mobile Agent Customer By Service Email (Rick) (09/12/2019 04:11 PM) This information you provided did not work. Xfinity mobile attempted to use both of the resolutions you gave me and continued to get the same error message that "CUSTOMER INFORMATION DOES NOT MATCH" when they attempted the second solution you provided their system would not take the underscore "_" character. It would give them an invalid character message. I want this issue corrected. FM Show quoted text Response By Email (Leidy S.) (09/12/2019 01:51 PM) Hello Rick, Thank you for contacting Unreal Mobile Online Services. My name is Leidy and I'll be glad to assist you today. It is our understanding that you need the correct account information to port out your phone number to another carrier. I definitely will make sure that you get the correct information. You will need to provide the following validation information to your new carrier in order to initiate the port out process. Please read as follows: Account Number: 1************* Pin: **** Subscriber Name: *******( Phone Number: ********** Zip Code: ***** If this information does not work, please, try with the below one: First name: FreedomPOP_IQNT Last name: FreedomPOP_IQNT Account Number: ********** Pin: **** . I am sorry to let you know that we do not have phone support at this moment and we as online agents, can not make calls. Please, let us know if this information helped. Thank you, Leidy Your Personal Unreal Mobile Agent Customer By Service Email (Rick) (09/12/2019 11:57 AM) I am trying to Port my phone number out from unreal mobile and it keeps giving the new provider error messages. I gave the new provider all the information from my unreal Mobile account Port out section and they still get kickbacks from unreal mobile saying that it's bad information. They have tried to call unreal mobile to speak with somebody but they keep getting voicemail messages or messages indicating that they should go to the customer support website I've had this phone number for 20 years and I intend to keep it I would like unreal mobile to Port my number to Xfinity mobile. I am very upset with the service I have received from unreal mobile initially you could call in and get help if you couldn't find it provided on the website but now you can't even do that. FM Question Reference # 190912-000348 Date Created: 09/12/2019 11:57 AM Date Last Updated: 09/13/2019 06:20 AM Status: Waiting

They failed to change my credit card, immediately blocked my account so I could not nor make calls (even 911 didn't work and I was stranded on aside of a road) nor I could update billing info to try to unblock the account from my phone and surprise there is no WiFi in a wood. After getting back on foot to a city I finally unblocked my account and surprise, I had roll over data accumulated and they reset everything to default effectively stealing my data I have paid for. I'm going to sue these clowns and I'm switching provider asap, this is $^#% service, never sign up. Their customer support is non-existing, their phone number only plays pre recorded messages, no one cares if you have issues.