Unlock Surveys is a leading online market research panel in the United States, giving Americans the opportunity to voice their opinions on a variety of topics and issues.
Unlock Surveys (unlocksurveys.com) has 117 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
Also known as
unlocksurveys.com
Website
unlocksurveys.com
Category
Research & Development
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 89% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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I would say they are alright. If you’re ok with dealing with wishy washy people. I’ve cashout a few times but my most recent transaction for $25 to my PayPal. Has not even been sent. They often lies and I’ve seen better survey companies. They don’t respond to their emails either. I need my $25 now - I Have to buy groceries. My account is under the email: Adriana Cain This is ridiculous
Response from Unlock SurveysJul 18, 2025
Hi Adriana,
Thanks for reaching out and letting us know you are having delays with PayPal redemptions. Typically, we recommend giving 24-48 hours for any reward redemptions. In most cases, it's fast but in some cases there might be a delay. We've notified our rewards partner regarding some member experiencing delays with PayPal redemptions. We hope to get this resolved very soon for you. Our support team has responded to your ticket and will keep you posted.
If you believe we addressed your concern adequately, please feel free to revise your rating and leave us a positive review. :)
Thanks for being a valued member of the Unlock Surveys community.
Thank you,
Unlock Surveys Team
MC
Melvin C.
I've been taking surveys and your…
I've been taking surveys and your taking my points back from me you took 750 points and keep taking more and more I've sent several screen shots
Response from Unlock SurveysJul 9, 2025
Hi Melvin,
Thanks for sharing your feedback and we are sorry to hear you encountered a bad experience on our community. It looks like we have already provided a response via our Member Support channel and provided a solution. If you believe we addressed your concern adequately, please feel free to revise your rating and leave us a positive review. :)
Thanks for being a valued member of the Unlock Surveys community.
Thank you,
Unlock Surveys Team
RO
Robert
No Response from Unlocksurveys
I believe that I've experienced the same exact thing as another reviewer. I also completed a survey in May 2025 and received the 50 weekend bonus points but I did not receive the over 2000 points earned from the actual survey. I also used 2500 points earned from other completed surveys for a $25.00 trasfer in June 2025 but have NOT received that award either.
I have contacted the help email multiple times in the past two months and again for the current issue but only receive an automated email stating: "Your support request has been received. Our Support staff will review your request within the next few business days." BUT NO ONE EVER RESPONDS. I still have not received a proper response to my inquiry over the many weeks then, nor with the most recent help request now.
Unlock Surveys seemed legit before but now is very shady.
Response from Unlock SurveysJun 25, 2025
Hi Robert,
Thanks for sharing your feedback and we are sorry to hear you encountered a bad experience on our community. We would like to assist and look into the issue for you. Can you please share the ticket number as that would help us in locating the ticket you submitted to our support team?
Thanks for being a valued member of the Unlock Surveys community.
Thank you,
Unlock Surveys Team
GE
George
Rewards Not Allocated
I did a survey that was up to 2000 points can't remember the exact points like a month ago, tiil this day I stii haven't recieved my reward what i got that day was your hustle bonus rewards and the likes. I messaged support and got an Automated reply and that was it
Response from Unlock SurveysJun 2, 2025
Hi George,
Thanks for sharing your feedback and we are sorry to hear you had a bad experience with one of our surveys. We would like to assist and look into the issue for you. Can you please share the ticket number as that would help us in locating the ticket you submitted to our support team?
Thanks for being a valued member of the Unlock Surveys community.
Thank you,
Unlock Surveys Team
CO
Consumer
Worst website for surveys…
I’ve completed three surveys and never receive credit for one. I’ve emailed them three times showing them screenshots of my completed surveys and still no response. The three surveys I completed I would’ve been able to cash out but now it’s impossible if nobody responds to your emails. I unsubscribe three years ago. I couldn’t remember why but now I do. Why did I join again?
Response from Unlock SurveysMay 8, 2025
Hi,
We are sorry to hear that you had a bad experience with completing surveys and not receiving points. All completed surveys by members should automatically be granted points by our system, unless the system experienced a technical glitch. We would like to understand more and help look into the issue for you. Since you have already reached out to our support team, can you please share the ticket number so we can have our team look into your request?
Thanks for being a valued member of the Unlock Surveys community.
Thank you,
Unlock Surveys Team
DH
Donald H.
How do you give your customers accurate information if you're directing the answers
They kick you out of surveys when you're almost finished with them with no compensation. If the videos don't freeze you out. It's very pathetic that you have to answer the questions with answers you think they want to hear instead of your truthful answer how are the companies hiring you getting accurate information if you keep kicking people out. Scams everywhere now days
Response from Unlock SurveysApr 29, 2025
Hi Donald,
Sorry to hear that you had a bad experience with completing one of our surveys. We would like to understand more and help look into the issue for you. Please reach out to our Member Support team at [email protected] with the necessary survey details and the issue you encountered. One of our support rep should be able to assist.
Thanks for being a valued member of the Unlock Surveys community.
Thank you,
Unlock Surveys Team
98
988374
I have sent repeated emails because NO…
UPDATE: After all this, I provided Unlock Surveys with my ticket number. Their response: Support (Unlock Surveys)
Apr 22, 2025, 13:16 PDT
Hi Kyrie-Inn,
Thank you for reaching out to support. Due to an unusually high volume of requests, we’ve been working diligently to respond to all inquiries. We apologize for the delay in our response.
We’ve identified the issue on our end, and it is technical in nature. We are currently working with our team to resolve it. We will get back to you shortly with an update. Thank you for your patience.
Best regards,
Unlock Surveys Support Team
IT IS A WEEK LATER WITH NO FURTHER COMMUNICATION OR RESOLUTION. This began over a month ago and is completely inexcusable at this point.
I have sent repeated emails because NO COMPLETED SURVEYS I've taken over the last year have been credited, which I only recently discovered while checking my reward points. WHAT. THE. HECK. The daily polls were credited. I can't even tell you how many surveys I completed successfully.
I've received no answer or response other than the initial autoresponder on March 31. I continued to remind them four more times that they need to investigate and respond. Crickets. It's now April 19. Still nothing. If you plan on responding, Unlock, DO NOT tell me to use the email, because obviously you don't respond. That should have happened after five attempts. SHAME ON YOU.
Well, apparently it takes a negative review to get ANY response. The ticket/case number is 1000302781.
Also, your site DID recognize every completed survey and FAILED to add the points. Congratulations! You have completed xxx survey and xxxx points will be added shortly is more or less the response I got every time I SUCCESSFULLY completed a survey so please don't tell me it registers automatically when obviously it didn't, even WITH that message and page post successfully completed survey. Have you realized yet what your other reviews look like across the internet?
Response from Unlock SurveysApr 22, 2025
Hi,
Sorry to hear that you are having issues seeing your points for completed surveys. Our system auto allocates points for surveys completed as long as it recognizes it as a complete. We understand that you have already reached out to our support team. Can you please let us know the ticket number for the support ticket you've submitted so we can investigate with our Member Support team?
Thank you,
Unlock Surveys Team
SJ
Stefanie J.
Very first survey
Took my first survey, took me 20 minutes to finish and then it said sorry survey is full! What a scam!
Response from Unlock SurveysApr 22, 2025
Hi Stefanie,
Sorry to hear you had an issue with your first survey. We are happy to take a look on why you got a survey full message after 20 mins. In order for us to take a look, you will need to reach out to our Member Support team at [email protected] with necessary study details (study code). Once this information is provided, we can take a look into our system and address the issue.
Thank you,
Unlock Surveys Team