Nat
Horrible Customer Service, but great items
TL;DR by ChatGPT: The user praises Unjust Jewelry's products but criticizes their poor customer service. They placed an order on November 2, 2024, but only received updates after multiple emails. Due to address issues, a refund was issued, preventing them from purchasing desired items. A second order on December 4 faced similar delays. Despite assurances from customer service, the package never arrived. Multiple follow-ups via email, Shopify complaints, and social media were ignored, with comments even being deleted. The user expresses disappointment, stating that their excitement for the brand turned into frustration due to the lack of communication and resolution. Let me just say, their products are cool, I unfortunately did not have the pleasure of owning a piece, but I also unfortunately had the pleasure of having to deal with their horrible customer service. Firstly, I placed an order on the 2nd of November, 2024. The order had no updates on it until l emailed customer service asking for an update on the 17th of November, to which I was informed of an address error, and after I corrected that ordeal, no updates came from it, and then I emailed customer service again on the 29th of November, asking for an update as I STILL didn't receive a tracking number. And once again, there was an invalid address issue, so I provided my friend's address instead, but due to this, the customer service rep said that issuing a refund would be required as Shopify didn't allow them to change the address. Unfortunate, but it is what it is, and due to this refund fiasco, I was unable to purchase the two items I really wanted, but whatever. So I made a second order, on the 4th of December, and with a lack of patience, I emailed the customer service rep for an update on the 6th of December, and they told me "I have alerted my shipper to make sure this gets sent out asap". With that, a tracking number was issued on the 8th of December, but no updates regarding it were made after that. I reached out on the 24th of December to ask for an update, and the rep replied, "wow! I'm very upset that my shipper did not send this out. I will personally make sure it goes out tomorrow. Please accept my deepest apology." and this would be the last email I would receive from anyone from Unjust. I reached out through email 4 more times, once on the 27th of December, 6th of January, 8th of January, sent out a Shopify Buyer Complaint on the 16th of January, and finally requested a refund on the 22nd of January. None of which have been responded to as of yet. I have even attempted to contact them on Instagram, and even left comments on both the owner's & the Unjust Jewelry page, both of which have deleted my comment, and haven't replied or seen my messages. In conclusion, I'm just disappointed that this is what I had deal with considering they release cool products that I was really hyped in having, but now I'm just left with a sour taste in my mouth.