International snack box from a different country each month. Try delicious snacks and candies from around the world while reading our interactive guidebook!
Universal Yums (universalyums.com) has 391 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Asha N.
We ordered a 3 month subscription to start. I loved it the first month but the subsequent months I started having my doubts as we were sent expired things from a “use by date” that was over two months old in both. I contacted the company to discuss and was never given a reply.
Thomas N.
Very bad selection not representing traditional snacks. At least Czech selection is pretty bad.
dd B.
HORRIBLE CUSTOMER SERVICE. THEY DO NOT BACK THEIR PRODUCT.TOOK 9 EMAILS & PROBLEM STILL NOT FIXED.....LAST 3 MONTH ORDER WITH UNIVERSAL YUMS.......ILL GO SOMEWHERE ELSE.
Docia
Terrible Customer Service and Accounting. Ordered a subscription for myself for 1 year. And a gift to a different address for 6 months. Even Upgraded the gift amount : because it was a shorter delivery and did a less expensive subscription for myself because it was a year long . They switched the two orders! And continued to send the expensive gift for 6 months which needed to be cancel because it was renewing monthly on my credit card. So A gift that should have been $180 to my boss, became a $360 gift. Which They claim was not the gift even though the address and recipient clearly show it was the gift! They had it as a subscription and on auto renew! So they reversed the two orders which cost me $190 out of pocket! Customer service said the two orders have both ended now and I quote “we are done” her name was Ashleigh L. - who couldn’t have been less understanding, less accountable and less helpful!!! For such a big company, they have poorest customer service training and record keeping to explain your purchases. And My complaints are falling on deaf ears.
Robert S.
I wrote a review on this product 9 months ago. Since then, I receive clear understanding of mix up that occurred during the 1st 2 months. I have also received monthly thank you messages from nephew as he describes his treats and goodies. I can only say that as a gift, it has been well worth the value. I will be renewing my subscription with universal yums. Rob
Lola
I love their yum shop. The candies from ukraine are my favorite. I cant wait for more to come in stock. I used to get the monthly boxes but we never ended up eating it all so we switched to the yum shop.
Chani R.
Fun service to begin with but their customer service is worth less than a star. I never received the last two boxes that they took money from me for. I got the first three just fine so I'm thinking this isn't in any way my fault, right? I asked for a refund and all they did was offer to resend it. Look, the packages are not getting to me, you get it? I WANT MY MONEY BACK, NOT the package pointlessly resent. Terrible.
ada
The idea of Universal Yums is really cool. However, three major issues: 1. The diversity between boxes of different countries was lacking. I could be 99% accurate that every box contained chips, a wafer snack, a chocolate, and a candy. And these were all quite similar between boxes. 2. Most of the items in the boxes were the "Universal Yums" brand, not even actual products from the expected country. 3. A TON of products had palm oil as an ingredient. No thanks!!
