Universal YumsReviews of universalyums.com

Ordered Italian jellies four fruit flavors. Box arrived with very large bag containing 27 pieces of candy and lots of air. Only three flavors in bag: strawberry, blueberry and gooseberry no raspberry. Also not in equal amounts: there were 2 blueberry 8 strawberry and 17 gooseberry. Web page picture show very nice size candies but they are quite small and not very good. Don't recommend and wouldn't buy again!

We only recently cancelled our monthly subscription after many years with Universal Yums, but we still gift this to family and friends often - and it's always a hit. Our experience, over several years was: shipping was always prompt, packages in great condition, the few times we contacted customer service (with questions not issues to resolve) we had great experiences, price was very reasonable & different sized subscriptions are available. I'm a freak when it comes to expiration dates so wanted to address that: we never got out of date items. What did happen is dates that were coming up soon on some items, but when we researched specifically the related country's dating regulations, they had "sell by" dates as their standard on packaging or very clear details that "best by" dates were just that - freshest by but not by any means a safety issue. We used the booklets that came with as well. Don't want to ruin any surprises, but our tradition was to cover almost all the amazing information in the books together while tasting. We've found foods we keep ordering now (love they added this feature) and things we will only ever try once. Have used the additional info in booklets while volunteering with kids' groups, too - very informative. So why leave? The only reason for 4 starts: again - we'd been getting their monthly boxes for years. The countries & some of the snacks do start to repeat. This is understandable - purchasing in bulk internationally must have its own limitations, but it was simply time to try a new service. We may be back & the next service has some high standards to live up to!

Ashleigh L. Could definitely use some better customer service training. I sent pictures of my crushed, damaged, sticky box and asked for a refund or a replacement. Ashleigh then responded “it happens” and I was told to go ahead and consume the opened damaged products anyway. After asking, yet again, for a replacement box or a refund and/or for her to cancel my subscription, she said she would send a replacement. I’ve been a loyal customer of Universal Yums for over a year, but bad customer service like this, is not a good look for the company.

I got a box that was damaged and crushed, and when I emailed about it I asked for a refund because the snacks inside were not appealing to me and therefore another identical box would just be a waste of shipping and food. Ashleigh L. completely ignored me asking for a refund and said another box would be on its way! I had to repeat myself several times before she agreed to "just this once" refund me, since it was "against their policy". I don't understand why it would be against policy to refund a damaged product. They made it part of their policy to not issue refunds? That right there is shady. So, I asked her (Ashleigh L.) to cancel my subscription (I even said please!) she had the nerve to tell me I should do it myself, I wasn't being nice enough and I shouldn't speak to her in such a way. This is unbelievable coming from the Senior Customer Service Specialist. I worked customer service before and I would never ever speak to a customer in that way no matter what they said to me or in what tone. That's part of a customer service job. I see from other reviews that it's clearly an issue with this specific employee. It's a shame, because she is the sole reason I decided to cancel my subscription. ETA: turns out that Ashleigh sent out the replacement I urged her not to send anyway, blatantly going against customer wishes.

EDIT: It took opening a dispute with PayPal but Ashleigh was quite helpful after that and refunded me. Changed from 1 star to 3 stars. I can not justify what little I receive with how much I have paid for an annual subscription. The flavours of the snacks are boring and you don't get much in each box. I contacted customer service requesting to cancel my subscription and be refunded the remainder of my payment and had the misfortune of dealing with Ashleigh L, who has already been named by others as rude and extremely unhelpful. I can attest to this - right from the start she was rude and refused to refund me with no explanation why. I was forced to lodge a dispute with Paypal to get my money back and her response after that was extremely hostile. One of the worst customer service reps I've ever dealt with.

I just got my first order from Universal Yuma a couple weeks ago. Everything was delicious, but my chocolate bar arrived melted. Customer service took care of me by sending FIVE more of my favorite snacks for me to enjoy! Delicious snacks, great service, loving it so far.

Almost all the items I received from a large order placed through the Yums shop expire in the next couple of months, one in just 3 days. I had been previously told that they won't send anything less than a month away from expiration (and generally processed, packaged goods often have a shelf life of a year or more). Their customer service is abysmal - refused to allow a return/exchange of anything other than the one thing that expires in 3 days even though I took the time to explain and document everything with photographs. This is a deceptive practice.

These snacks are mediocre at best. I received a variety box (from all countries) and there were at least 4 bags of popcorn included - so much for variety. My second box shipped before my first box even arrived. How would I know if this is a subscription I want to continue if I haven't even received the first order? This identifies unethical practices with the company. There is no way to speak to anyone by phone (red flag number 1). When I contacted them via email to return the 2nd (unopened) box and receive a refund, I was advised that they do not honor refunds and do not accept returns. The agent I spoke with (Ashleigh L.) was extremely rude and this alone makes me not ever want to do business with this company again. I am currently disputing these charges with my credit card company, but I'm hoping I can save someone the stress of dealing with this company. Simply put - STEER CLEAR!