Universal YumsReviews of universalyums.com

Buyer beware!!! I have had my box “out for delivery” for over a month already. I contacted the company via email since they do not have a phone number and never received a response. I filed a dispute with my credit card company and then what do you know…. Universal Yums suddenly got my email and responded. But are refusing to refund my money on a 3 box subscription even though I haven’t received a single box… at this point the second box should have been shipped by now and it hasn’t. They have now cancelled my subscription and kept my money… stay FAR FAR AWAY from this company!!! I should have did my homework and read reviews first so shame on me for that.

Ordered two subscriptions as Christmas gifts for my two grandsons. One arrived and the other never did. I was definitely charged for both. Customer service is awful and never gets back to you. Will never order from them again.

Universal Yums seems like it’s become a money hungry corporation. Between never receiving my items and poor customer service, it’s become obvious what they really think of you. If you’re really curious about the company just read what their employees say on Glassdoor. If they treat their employees terribly then they definitely do not care about their customers.

We have enjoyed Universal Yums sine 2018 but clearly something fishy is going on. They did not deliver our December box and given their facebook feedback this happened to a lot of people. They don't respond to inquiries, the phone goes to voicemail, and they don't refund. DO NOT BUY FROM THEM. There is no customer service.

This is the second time ordering from this company. The first time was successful. The gift was delivered and thoroughly enjoyed. I ordered 2 gifts this year the first week of December. Both packages were shipped at the same time and one was delivered and the other was not. I have checked the tracking and it doesn't update anything past Dec. 13, 2022. I have reached out to customer service 3 times via email and attempted to call the company with a number that I found online. It went to their voicemail, which I chose to leave a detailed message requesting a call back. I haven't heard back at all! I understand that the world is short staffed right now, but when you sell a product thats expensive like that and can't take the time to make it right by your customers is unfortunate. This company has awful customer service and is completely unacceptable! My orders will be cancelled and I will file something to have my money returned. Shame on this company!

Ordered a gift the first week of December and it still has not arrived. Have sent 3 emails to “support” and have not received any response back. $50 down the drain

Cheap for the price you pay. Just put a package together yourself and send it; it'll be cheaper and better quality.

Spent $65 on candy and a third of it was nearly expired. I contacted customer service for a refund or replacement and they would only refund one single bag of candy about to expire in 4 days. The candy set to expire in 10 days they refused to refund. The gummies were extremely hard - like rock hard - which made my family and I wonder if they actually really expired before the date on the packaging.