Unitrophy.comReviews of unitrophy.com

Response from Unitrophy.comJan 9, 2023

Hi Robert Adams, Thank you so much for your kind words! We are so pleased you're enjoying our product! We’ve passed your feedback on to our product team and know they’ll be thrilled to hear how much you love it. Please let us know if there is anything else we can help you with. We look forward to helping you with a new product in the future! - Unitrophy Team -

Response from Unitrophy.comJan 5, 2023

Hi Michelle Sizemore, Thank you for your feedback! We are so sorry for all the inconvenience in this case. According to our previous email, we mentioned clearly the shipping time of the order for you. Hope for your understanding. Besides, after contacting our shipping carrier and kindly inform you that your order is still in the shipping process as normal. Hence, please be patient to wait for your order and understand for us. Meanwhile, we will contact our shipping carrier to push your package to arrive as soon as possible for you. We sent you the update and the estimated delivery time of the order to your email, please check it for further shipping information. If you have any questions or concerns, kindly let us know at [email protected]. Have a great day!

Response from Unitrophy.comJan 4, 2023

Hi Tabatha Siriphokha, Thanks so much for taking the time to leave a review about our products. Our customer feedback guides our business and helps us keep improving the service we provide. We look forward to delivering another excellent experience to you next time you visit one of our stores. Thanks for choosing to shop with us! - Unitrophy Team -

Response from Unitrophy.comJan 3, 2023

Hi Gregg Pospisil, Thank you so much for your kind words! Your review made our day. We’ve passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. We love that you enjoy using our product and we also desire to express our thanks to you for your feedback. We couldn’t create/provide the product and service without great customers like you! Thanks for choosing us, and we can’t wait to help you again! Thanks again and Happy Holidays! - Unitrophy Team -

Response from Unitrophy.comJan 3, 2023

Hi Carol Padgett, Thank you for your feedback! We are so sorry for the shipping delays that caused you lots of inconvenience in this case. According to the timeline on our website, our Christmas cut-off delivery time for caps is November 21 so your order will be late a few days after Christmas. Hope for your understanding. Besides, after contacting our shipping carrier and kindly inform you that your order is still in the shipping process as normal. However, it might have not been scanned yet due to the increasing amount of goods, which caused the lack of online updates. Hence, please be patient to wait for your order and understand for us. Meanwhile, we will contact our shipping carrier to push your package to arrive as soon as possible for you. We sent you the update and the estimated delivery time of the order to your email, please check it for further shipping information. If you have any questions or concerns, kindly let us know at [email protected]. Have a great day!

Response from Unitrophy.comJan 3, 2023

Hi Courtney Lee, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. - Unitrophy Team -

Response from Unitrophy.comJan 3, 2023

Hi Brandy Leber, Thank you for your feedback! We are so sorry for the shipping delays that caused you lots of inconvenience in this case. After contacting our shipping carrier and kindly inform you that your order is still in the shipping process as normal. However, it might have not been scanned yet due to the increasing amount of goods, which caused the lack of online updates. Besides, our shipping carrier stated that there was a snowstorm in the area near our warehouse so it might cause some delays for all the shipments at this time. Hence, please be patient to wait for your order and understand for us. Meanwhile, we will contact our shipping carrier to push your package to arrive as soon as possible for you. We sent you the update and the estimated delivery time of the order to your email, please check it for further shipping information. If you have any questions or concerns, kindly let us know at [email protected]. Have a great day!

Response from Unitrophy.comDec 31, 2022

Hi Mindi Newell, Thanks so much for your feedback! It makes our day to hear about how much our customers love our product and the great service they’ve received from our team. We have passed on your review to our team and look forward to serving you again in the near future. Thanks again and Happy Holidays! - Unitrophy Team -