Unitrophy.comReviews of unitrophy.com

Response from Unitrophy.comJun 8, 2024

Hi Umesh, Thank you for your feedback and we will consider fixing it for further improvement! We sincerely apologize for the unpleasant feelings you may experience when shopping with us. Our products have been known with many good reviews for the quality and reasonable price during the years of business operation. We appreciate your feedback and we are trying to develop and improve our products and services every day. We hope that we have another chance to serve you in the near future. Thank you for your understanding and have a good day! - Unitrophy Team -

Response from Unitrophy.comFeb 24, 2023

Dear Marc Schoonover, Thank you for your feedback! We are so sorry that our product didn't meet your expectations. We would love to have a chance to serve you better in this case. We have sent an email support to you via [email protected] and please check it for further assistance. We ensure that we will find out the best solution to meet your satisfaction. Thank you for your understanding and we look forward to hearing from you soon via email! - Unitrophy Team -

Response from Unitrophy.comDec 31, 2022

Hi Monica Fincham, Thank you for your feedback! We are so sorry for the shipping delays that caused you lots of inconvenience in this case. After contacting our shipping carrier and kindly inform you that your order is still in the shipping process as normal. However, it might have not been scanned yet due to the increasing amount of goods, which caused the lack of online updates. Besides, our shipping carrier stated that there was a snowstorm in the area near our warehouse so it might cause some delays for all the shipments at this time. Hence, please be patient to wait for your order and understand for us. Meanwhile, we will contact our shipping carrier to push your package to arrive as soon as possible for you. If you have any questions or concerns, kindly let us know at [email protected]. Have a great day!

Response from Unitrophy.comSep 8, 2022

Dear Dolly Bendall Burdett, Thank you for your feedback! Although you haven't purchased our product yet, we still would love to say thank you for your feedback which contributes on our development in the near future. We appreciate your idea and will raise it to our relevant parties to consider and develop it. Any comment will be noted and encouraged which will create unique and appealling products to meet our customers' need and expectaion. Besides, please check our website if you have any interest in other products here: https://unitrophy.com/. We hope that we have a chance to serve you in the near future. Thanks again for your comment and have a great day! - Unitrophy Team -

Response from Unitrophy.comSep 5, 2022

Hi Tiffany Hendershot, Thank you for your feedback! We are very sorry for the mistake with the merchandise that is sent to you. Please understand that this is just an exceptional mistake from us! To make up for this mistake, we offered a replacement a new product of Sprint Car Racing Personalized Backpack and 10% refund back to you. However, you declined this offer and we are willing to give you further support by refunding all the order value back to your account. We appreciate for your understanding and sympahy with us in this matter. We promise that we made an great effort to assist you and we hope we have another chance to serve you in the near future. Thank you for your understanding and have a great day! - Unitrophy team -

Response from Unitrophy.comNov 16, 2021

Dear Taneal Pugh, Thank you for your feedback! We are so sorry for the unexpected experience in your purchase. Regarding the second merchandise of Motocross Racing Name & Number Personalized Quilt / yellow / Youth, kindly inform you that we have no right to automatically add one more item without your permission. When you finished the payment for the second item, we automatically sent you an email confirmation for that item. However, we haven't heard back from you until the order was shipped and nearly delivered so we could not make any change in that case. Hope for your understanding and we wished we could support you more in this case if you contacted us before the order shipped. We appreciate you taking the time to send us feedback. Your comment will contribute to our improvement in our product and service to serve the customer better in the future. ​Again, thank you for your feedback! -Unitrophy's Team-