Nina S.
Andy set me up right with a perfect…
Andy set me up right with a perfect move. The movers were quick and efficient. No broken or missing furniture!

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Best Van Lines (unitedwemove.com) has 71 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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71 approved reviews, newest moderated first
Nina S.
Andy set me up right with a perfect move. The movers were quick and efficient. No broken or missing furniture!
danae B.
Great experience everything was smoothly and added a timely manner. All items were treated very delicately. All crew members did absolutely great.
Chrystie
My experience with this company has been my best moving experience to date. I found United Express online. After a lot of research I was anxious about putting my belongings in the hands of someone else. I wanted to do the move myself but recently had some health issues that would have made it difficult. I shopped around and found that the effort United Express put into communicating with me and working around my plans was the reason I booked with them. I was offered some lower pricing by two other companies but with my past moves, remembered the over promise and under deliver tactics used with cheap quotes. I haven’t used a moving company in 8 years because of damage I had the last time. I spoke with Carl Kemp who walked me through the process and continued to find solutions to concerns I thought would be problematic. He was patient with my requests and it gave me comfort to feel secure and move forward. From arrival to end delivery I was informed and guided so I could stay ahead of stressful outcomes or the worry of where my things are. I thought I would later regret going this route, but I can’t thank United Express enough for taking the time to explain the process and have my possessions delivered safely. The only thing broken was a mug I placed in a box I packed last minute. I was most nervous about my antique table getting damaged or having a broken leg, but when I watched their movers carefully wrap it while being patient with my anxiety induced instructions, I was hopeful of its safe arrival. Sure enough the table is now in my new home and I can finally settle down. I can see there’s some mixed reviews here, but if you’re patient and explain your situation, this company will do what they can to accommodate you. I personally recommended them to my friend moving to Oklahoma soon. Special thanks to Elissa for her kindness when I kept calling and reassuring me throughout the process. Your team is extremely professional. A million thanks.
Annie S.
I can’t thank United Express enough for their services. I was in a pickle and they dropped everything and made sure I was taken care of. I moved a 2 bedroom apartment with a storage units down the street. The move cost me $4,271 and it was so worth it. I thank Jim for his attention and compassion and knowledge to guide me through packing some of my family heirlooms. The delivery was fast and the men were so careful. I recommend them fully if you need a mover!
Church of T.
This company is a complete scam!!! They are not a moving company at all and do not tell you that on the phone. They will contact a random moving company that is NOT EVEN LICENSED. The company that they tried to send me did not even accept credit cards. Only cash, zelle, cash app, money orders from the post office, or wire transfers. They are also not accredited by the BBB and or looks like most of their 5 star reviews on Google are fake. They mostly come from first time reviewers with no photos, so they probably paid a company to just give them a bunch of 5 star reviews. Please read all of the 1 star reviews and you will see who they really are. They will mislead you and straight up lie to you to get you to put down a deposit. Then they will do everything they can to make sure that they will never refund you for that deposit. The price they quoted me was just under $1600 and I put down $524 for the deposit. I then tried to cancel the next day after learning that they did not do the moving themselves and they refused to refund me even though no services were ever delivered and I paid less than 24 hours ago. I then found out that the price they quoted was only a third of what other companies were charging and was $700 less that it would have been for me to rent a uhaul and do it myself. So their prices are purposely low to lure you in and steal your money. From what I’ve read in the other reviews most people end up getting charged more when the moving starts. Stay away from this company. They are a complete scam and will steal your money. I have filed a dispute with my credit card company.
Response from Best Van LinesJan 15, 2025
Travis Brown made his reservation on January 8th, 2025 for a move on January 10th, 2025. He was made aware that we are in fact a broker. Not only does the contract he signed state this, so does our website and review platforms. Nonetheless, when a customer makes a reservation in such short notice- we immediately begin the reservation process and funds are disbursed. This is why he immediately was in contact with his assigned carrier. Travis called to cancel right after due to the accepted forms of payments. However, he was made aware that payments must be in certified funds. He also signed a contract confirming that payments will be in certified funds. Now with the false accusation stating we dispatch to unlicensed carriers. We would not be in business if this was the case and neither would the carrier. It does not appear that Travis did any research into his false statement and is simply trying to make false accusations out of his own anger. Carrier checks are completed daily and his carrier is 100% active. We made an attempt to explain all of this to Travis and he was unwilling to have a successful conversation.
Rick R.
WARNING!! DON'T USE UNITED EXPRESS!!! They are a broker and hook you up with incompetent movers like Exclusive Movers LLC. They destroyed my sidewalk and many items in the move which cost another $2500 to repair. They offered $75 for all of the damage they caused. SAVE YOUR MONEY, GO WITH SOMEONE REPUTABLE...
Response from Best Van LinesJan 15, 2025
Rick, We do apologize for your experience, we have spoken with the carrier at an attempt to rectify the sidewalk incident. The carrier stated that they attempted to charge you a long carry fee due to the distance from the truck to your home. However, you refused and instead suggested that they drive up the curb onto the walkway and grass to avoid this fee. This did avoid the long carry for you and the carrier but caused damage to your yard. As I understand that you are upset about this, please understand that they worked under your direction. Regardless we feel you should receive compensation for this. We will be speaking with the carrier again to see if there is anything further they can do for. If you need anything else, please do not hesitate to ask.
Matt K.
I was blown away by the level of service from United Expresss. They arrived early, packed up my apartment quickly, and took care to wrap my artwork and mirrors so nothing would get damaged. The movers were incredibly friendly and communicative throughout the day, and they even helped me arrange the furniture at my new place. Everything arrived safely, and the entire experience was stress-free. I’ll definitely use them again for future moves!
Ashelya B.
Hello, My review is a lot like the others I have reviewed. First and Foremost, this is a broker company and not a moving company which is not made clear when booking for the move. They ask you to go through each room and they list what is SUPPOSED to be included in the move. However, when the actual movers come out they do not honor the contract of United Express. They form their own contract and price. My move ended up being more than double the price of my original quote with half of the items that were supposed to be quoted having to be left behind. I am still left to pay to get the rest of my items moved. As of now, I am having to pay storage fees in Louisiana which is causing me to pay ongoing funds out. I have reached out to them to find out why there is such a huge difference in what they quoted and the movers and have yet to get a response. Not sure why the contracted companies are not in sync with the brokers and the original contract is not honored. I also understand that the contract say it is a rough estimate, but to go from $1786 to $3600+ is insane. Also, my furniture was picked up and delivered by two different companies. It took 3 weeks for me to get my furniture which were all necessities with my washer delivered not working. With it changing hands so many times and going or delivered who knows where, not sure what I can even do about it. PLEASE RESEARCH AND READ REVIEWS BEFORE BOOKING WITH THIS COMPANY. I wish I had dug deeper than I did. The one star reviews that I have read is compariable to what I have experience. If at all possible try to book directly with a moving company.