Stefan
BEWARE
BEWARE! SCAMMERS. THIS COMPANY IS A BROKER AND THEY ARE A SCAM. THEY HAVE FAKE POSITIVE REVIEWS. GO TO BBB WEBSITE. I went over my inventory two times with a Ryan Williams. The second call and inventory I got off the phone with him after he it would be double the amount originally quoted. Ryan then called me back and left a voicemail threatening me. Here is that transcript from his voicemail: There was no rug On the original estimate so that was incorrect and then we did have to add in the footboard and headboard to the bed, which you know that should've originally been on there, but unfortunately, it was not so I do have to tell you those details Again, if you do cancel your Deposit payment. We are going to fight that and we are going to win. I do not want that Near to you, I would much rather have these details figured out in a proper way so we don't have to go down there Road, but if you do charge that back, we will absolutely fight it and will definitely win That charge back. I'll give the details and information. We have No No again, you did legally sign a contract You cannot cancel at this point, and if you're choosing to cancel that is all in writing with your signature on there So again, please call us back. We'd love to figure this out. Much better manner. Call me back at this number or you can call back any of the other phone number. Just fine thank you so much…” Now today the “movers” showed up dressed in ragged clothes and very unprofessional with a filthy truck. The “foreman” went on telling me that my moving cost is now going to be a total of $2143 more than the original estimate over double the cost due to fees for having to use a fright elevator and long travel fee, which they knew about from the original quote. My move was first quoted at $2300 now it is over $4400. Added a picture of their “professional services truck” will update after delivery. STAY AWAY FROM THIS COMPANY AND GO WITH SOMEONE REPUTABLE. 1 SMALL GUY SHOWED UP 5 DAYS LATE AND MY LARGER ITEMS WERE ALL BROKEN, TV, TV STAND, BED FRAME, SHELVING UNIT. I WARN YOU LOOK AT THEIR REVIEWS ALL THE POSITIVE ONES ARE FAKE ACCOUNTS. DON"T USE THEM SAVE YOU MONEY AND ITEMS. IN THEIR REPLY BELOW THEY SAID THEY HAVE TRIED TO CONTACT ME, that is a lie I’ve never been contacted even after I called and told them I had a lot of stuff broken from their very unprofessional 1 guy to move a whole house “team”
Response from Best Van LinesJan 15, 2025
We are unaware as to who this customer is. We requested further information through Trust Pilot. However, they have not responded with any further information. At this point we have to assume that the review is incorrect until further information is received for a proper response.




