Best Van LinesReviews of unitedwemove.com

My star rating is LESS than ZERO, but I had to pick one to post this. NEVER USE THIS COMPANY. Jim, who is Paul Larsen’s boss, called me a STUPID OLD Baby Boomer who could not give him the correct banking info. Mind you, I did. He was, quite literally, yelling at me-SO professional. I was in SHOCK. The word W…. was also in his rant somewhere. Then he called me a F…… S.., because my boyfriend was paying the deposit for the move and I was going to pay the rest. This is a SCAM company-I wish I’d read their reviews before I called them-that was my mistake. Please don’t make the same mistake I almost did.

This was a horrible experience DO NOT USE UNITED EXPRESS MOVING, first of all they Charge you broker fees for nothing, we paid our initial deposit then a second person tricked us into paying another $500 deposit just to be safe that we wouldn't be up charged when the movers showed up. So, before the movers ever showed up, we are $1400 into it, the movers we had to pay cash at time of pickup and delivery. They were not the issue, but the brokers were horrible and mean when you asked them questions. They showed up to deliver the first time and didn't even have our stuff. I'm should have known better, Don't make the same mistake we did.

I would give this company zero stars if I could. Literally one of the worst experiences of my life. All of the other bad reviews are right on the money! They pad their bad reputation with planted reviews, I am sure of it. I found one that was written by one of their "managers" Jon Hain. Alyssa, Ryan, Jason, and Natasha are all unprofessional, rude, and disrespectful. So much so, that I will admit they had me screaming obscenities at them at one point. They will scam you at every turn. I waited 7 weeks for my stuff, and paid 3 times what I was quoted. They set me up with a "D" rated company on one of the industry websites. Avoid letting them set you up for a bad experience. Book your OWN move with a quality company, or move it yourself!

We were quoted to move a piano and bench. Signed a contract for $1,384 and had to pay $599 to guarantee the move. Promised a pickup date and a delivery the same afternoon 130 miles away. They were to show up between 10 am and 1 pm on Tuesday to pick up and meet my wife 2 hours away. We called at 2pm looking for the truck and were told the lift was broken and they were waiting for a repair, but they would still be able to make things work. I send my wife ahead to the delivery point. They finally called me at 7pm and were on the way. They got there at 8pm. No lift gate four guys. They told me that I had to pay extra due to the weight and size of the piano (that info was upfront and on the original contract) or they couldn't pick it up as agreed to. I agreed to pay the extra $366 because my wife was already at the delivery point waiting on the piano and we were already out $599. The four men struggled to get the piano in the truck, which was full and barely had room, so they were picking up additional material while we waited for the 1pm pickup. They agreed to deliver it on Thursday morning between 9 and 11. Talked to my wife about noon Thursday and she had not heard a word from the driver. I called United and was told that they never promise an actual delivery date (they have a window of 7 days). They said it would be Saturday or Sunday now. The brokered delivery service called later that day and said look for them Saturday mid-day. Wife came home. Daughter waited all day Saturday. They finally showed up late that evening. Demanded payment before they unloaded. I had my daughter inspect the piano which they were reluctant to show her. After a long discussion they barely let her inspect the piano. It was missing parts and the piano bench was missing. They offered her someone else's ottoman. Still demanding to get paid before unloading. I told her to refuse the delivery and not pay. She did. They are not responding to the broken piano and missing bench. They refuse to give us the insurance info. They are a scam company. Run like hell. Do not use them.

Alyssa and Ryan are scam artist DO NOT ABSOLUTELY DO NOT work with these people. I originally worked with an agent named Paul that took inventory of my items and gave me a quote. We agreed upon 2100. I ask him to send me the quote so I could look it over and compare to other quotes I planned on collecting that day. He claimed that they had the space on the truck now that if I called back later it may not be available. He insisted if I paid a deposit now that would lock in my items and it be a done deal. The next day after paying my deposit some moron named Ryan called me saying that my items won't fit on the truck that it would be an upward of 800 to 3k to move my items. I told him that was impossible because the guy that took my deposit GAURENTEED ME that if I paid a deposit it would secure space on the truck for my items. He called me a liar that he "listened to the conversation that it was never gaurenteed. I let him know that was not true because I have all of my business calls recorded as well and it was in fact what I was promised. At this point Ryan started talking over me and yelling over the phone about how he doesn't consent to being recorded after admitting his own company records calls as well. Then he hangs up. VERY PROFESSIONAL. At this point i call Paul to find out what's going on no reply. So I reached out to the company and spoke to a supposed supervisor name Alyssa. SHE WAS EVEN MORE UNPROFFESIONAL THAN RYAN. These people are constantly scamming people with fake quotes getting thousands of dollars in deposits and then switch and bait employees to call you back the next day and say hey its gonna be 3k more to do your move. Then REFUSE to return your deposit when you say no THIS IS THE VERY DEFINITION OF FRAUD. I would encourage you to submit a complaint if you've been a victim of this company below. fmcsa.dot. gov/protect-your-move/file-a-complaint You can hide from google reviews but not your licenses.

Disgusting people to deal with. Unprofessional. Stay away

They held my stuff for 90 days and charged me and extra 2000$ upon delivery, lots of broken furniture PLEASE SAVE YOUR SELF AND STAY AWAY, !!!!!

My uncle retired and needed his office things moved home. The movers packed his books, files, and pictures neatly. They placed everything right where he wanted it in his study. I'd recommend them for moves like this.