Best Van LinesReviews of unitedwemove.com

I've moved a multitude of times. Usually I do the move myself or utilize a Pod service. With that being said, this move was different, the Uhaul was too much and Pods said they couldn't accommodate. I was put in contact with United Express. I received 4 quotes and probably 100 phone calls from other vendors. What I can say, is that United Express was the only professional and caring company I spoke too. They took their time to understand my specific concerns and more importantly helped walk me through the contract so that I could see in black and white what was to be provided for what cost. They Upheld their end of the bargain as it was the most seamless move of my life. Efficient, Transparent, no damages. My Son is moving to Montana in 3 months and you better believe he's going to be using United Express. Thanks to the whole team for your help. Highly Recommend!

Ah, what can I say? absolutely PHENOMENAL company, and how? Let me explain .. United Express Moving & Storage rated #1 in the industry for honesty & integrity for a REASON!! Absolutely consistent, professional & their turn around time receiving my goods in 3 days? I couldn’t be more satisfied. People don’t like the point out the good because those kind of people feel entitled not to share their experience but ONE THING ABOUT ME, I will. You will see my name on EVERY review site. I referred my mom who also couldn’t accept that I moved 7 hours from home, so she bought house right down the street from me & also moved with United. Nothing more nothing less, 10/10 I WILL ALWAYS RECOMMEND. You won’t regret! :)

The only time movers were needed nd they made the experience easy simple and quick commutation was key for both parties from Texas to Florida, I already feel at home. 10 out of 10 recommend

It was definitely an amazing experience for my children and I . They moved us from FL to NYC ! The movers were extremely professional ! I have absolutely no complaints nor regrets ! I strongly recommend them to others !

My belongings were piced up in Milwaukie, Oregon July 3rd. They were paid $2,100 that day June 19th $500 put of my bank account the mover 'Jay" wanted another $600 my card didn't work, so July 3rd my son cashapped "Jay" $600. Jay received a thousand $$$ from me, I have the receipt. July 6th I was called ready in 3-6 days? No. Put in Storage I get called Aug 15th they will be here Aug 18th, Aug 19th Aug 20th if no call by 2 pm call office, I was called yesterday be here today between 1pm -3pm. They want more $$$$ $2,300 I don't have it. Scammers. The mover Jay threw my linem on ground it's supposed to be wrapped dresser he scratched the newly painted wall as my dresser disappeared as my Samsung TV not wrapped I bought that for my husband who passed June 29 2020. Now another person called I told the driver Alex I don't have $2,300 you'll have to take me to my bank for a loan. I'm so angry right now. Given several different dates. Now "Cyrus" called said its $2,300 he said its going into storage. I asked Where cause the driver Alex was in Orlando fl it was supposed to be in storage in Portland I called Aug 3rd its in Washington so was it ever in storage in Portland Do not use this company, total rip off. I was told several different prices, estimate to $3,000 They want $2,300 more. They have $2,100 already. It's a SCAM. Moses left for Sacramento Alex this is his last day, moving to Chicago I'm still waiting over 1/12 hors to see Where it's being stored. I believe it never was in storage I'm Portland proof I'm very angry & have the flu. I'm an Epileptic their stressing me out.shaking. seeing Auras. Not good do not trust this company I don't anymore literally put a big scratch on wall moving my dresser. Home owner isn't happy, nor am I. I'm on disability I don't make as much as when I was working as an RN I'll vomit on them. I'm ready I have the flu, sneezing coughing. Don't trust this company, they will take more of your $$$ then withhold the items on truck. Read the reviews after my son obtained this company he even said, their trying to screw you over Mom. He was 💯 To Clarify things, I Never tried to use a EBT Government card¿ I don't even have one. I'm missing many items, My BANK CARD DIDN'T WORK, NOT AN EBT GOVERNMENT CARD¿ MY son cashapped what Jay wanted. $600. Why did Moses want another $2,300¿ Then another man said to give $600 & he'd get me an Uber "Cyrus" to pull the $600, never heard back from him, Moses called & said he sent Alex the driver here, I only had 1 box, movers brought 1 tall one, everything not everything was boxed up, not the way I left it, the movers took everything out of room. I text Alex my Japanese cherry blossom divider isn't here, wasn't on the truck, sends a photo yes, exactly like that one I text him because there was a box of books here, the outside said, not min. They were put to curb, trying to get rid of all boxes there's screws here in my box doesn't look like mine Sunday 2 days after Alex left with his 2 helpers wanted to come get the box that said books no it went to the curb AFTER THEY LEFT I'm missing many belongings blanket, screen divider my oldest sister bought me. Irate Gain laundry detergent & Gain softener. I got my huge toilet paper, why not my laundry detergent ¿ If I ever make a major move again, I'll use a POD there 25% off, some area's are 50% off POD IN my huge blue bin was my skillets pans, new dishware from BIG LOTS I got a bin with a box that said OFFICE, NONE OF MY NEW PANS DISHWARE IN THERE. Box said office tossed where are my belongings ¿

Initial contact was with Carl, he guaranteed me he’d be with me during the entire moving process for question or concerns, he even gave “his personal #”. I was quoted 500 cf @ $2400 for a storage unit approx 8x10 or 15ft in order to reserve the truck & space you need to leave an initial deposit that’s refundable in canceled with 72Hrs. I work nights so I didn't have my CC on me at the time and couldn’t get to it until later so he asked if I had Zelle or ACH banking to which I did. He convinced me to Zelle the initial reservation deposit of $889 as it is refundable within the 72Hrs. Bad Move on my part!! Within 2hrs-ish I tried contacting Carl to cancel my reservation, with no response I called about 2-3 #’s I finally got a very nice rep named Jessica. I explained the details, she said she’d call me back, she did then said I’d be getting a call back in the am, ok so call ended. I wake the following day didn’t get a call back so I called again, only to get a rep named Alyssa who was very short & aggressive with me that I need to email First for a cancelation and how I’m getting more space than I need at a great deal it’s moving season and other moving companies are scamming people yada yada. We hang up, if I was unsure about canceling, that convo made it clear, I needed to. I submitted the email, got a response from someone as they didn’t leave a name also telling me basically the same. I call back after sending my email and got Alyssa again the discussion went the same except i was told I couldn’t get my refund back because finance was not in until Monday. I said well Monday would be the end of my 72hr cancelation period, she says my cancelation started when I spoke with Mrs Jessica. So FYI people apparently their finance department has Fri,Sat & Sun off I made my reservation on 8/8/24 approx 11am pacific time called to cancel approx 8/8/24 1pm this all began on a Thursday when the financial dept was in, so why not inform me of the email then instead of having me wait till the following day knowing they weren’t going to be in the office? Scam! Im probably never going to see my refundable deposit of $889 as this company is like a bad car sales man… they tell you what you want to hear, pressure you to make a payment and gave me… sorry Are giving me a very difficult time to get my funds back!! FYI…they also contracted the move and refundable deposit to Infinity Moving Group even though the email is (Infoatwemovedotcom) (they don’t allow email addresses so I substituted) it is Infinity Moving Group. Beware, get quotes BEFORE sending any kind of funds out and Do NOT let them Pressure or Guilt you into anything!!! I wonder how many of those 5 star reviews are from their own employees? UPDATE 8/12/24@1:40pm… I didn’t receive a call from “financial” this morning as I was told by Alyssa/Lisa(?). I called them once again got her again(granted she was a bit nicer) and when I asked for Financial Dept, They had an emergency and was Not in today but would be in tomorrow 8/13/24@10am! When I asked if that was the Only person to issue back my refund… Alyssa said “ At this point I don’t think you’re getting your refund returned because of our cancelation policy”. What! What do you mean I’m not getting my refund I canceled 2 hrs after the deposit and there’s a 72hr cancelation period! Well, I’m not sure because I’m not in charge of that but yeah you might not get it back. They say all calls are recorded ( I sure to heck hope they are) but I have all the calls, dates, times and names documented. Lord knows I will be sueing the heck out of these people for breach of contract, falsifying return policy, emotional stress and robbery as the amount is well over $500 dollars.

Customer service was amazing! I moved from Tennessee to north Carolina. My belongings made it on time and everything was intact. I would definitely recommend them to anyone and I would most certainly use them again.

This was by far the worse experience of my life. So unprofessional. They took my money and did not move my belongs after I paid for half of it on a deposit. They kept changing the times on us and then when they showed up to my storage units they said it would be $5,000 more. My unit weren’t even all the way full. PLEASE whatever anyone does do not use this company!