Long Distance moves are never easy… unless you use the right moving company. United Regions Van Lines is your trusted neighborhood, national and international moving specialist. Managed and operated by a team of dedicated moving professionals, we have moved people from suburb to suburb and halfway around the world. No matter the size of the move, we never compromise on our professionalism and attention to detail.
United Regions Van Lines (unitedregionvanlines.com) has 375 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
unitedregionvanlines.com
Website
unitedregionvanlines.com
Category
Moving & Storage
Location
WAUKESHA, Wisconsin
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 37% of reviews.
Latest
Most recent review: July 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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This moving company provided exceptional service for my move. The team was professional, efficient, and careful with my belongings. They packed everything securely and loaded the truck quickly. The delivery was on time, and there were no damages to my items. The pricing was fair, and there were no hidden fees. I highly recommend this company for anyone needing reliable moving services.
Response from United Regions Van LinesJan 15, 2025
Thank you for sharing your experience! We’re thrilled to hear that our team’s professionalism, efficiency, and attention to detail made your move a positive one. Ensuring the safety and timely delivery of your belongings is always our top priority, and we’re glad to know we met your expectations. Your recommendation means a lot to us, and we’re grateful for the opportunity to assist with your move. Should you need our services in the future, we’d be happy to help again!
Sincerely,
Customer Service Team
United Regions Van Lines
SP
Sara P.
I’ve never had a move go so smoothly
I’ve never had a move go so smoothly. The packing service was quick and professional. Highly recommend these interstate movers. They took care of everything, leaving me with nothing to worry about. The team was professional, courteous, and very careful with our belongings.
Response from United Regions Van LinesJan 15, 2025
Thank you for sharing your experience! We're delighted to hear that your move went so smoothly and that our team could take the stress out of the process for you. Providing professional, courteous service and ensuring the safety of your belongings are always our top priorities. We truly appreciate your recommendation and hope to assist you again in the future if the need arises.
Sincerely,
Customer Service Team
United Regions Van Lines
PR
Peggy R.
Mike and David were extremely efficient…
Mike and David were extremely efficient and professional but also very pleasant. They were very accommodating to a few requests I had. Most importantly they were able to move and arrange my possessions into an apartment that just should not have been able to fit the endless boxes! They also made sure no debris (like so much tape!) was left.
Response from United Regions Van LinesNov 19, 2024
Thank you so much for your kind words and feedback! We are thrilled to hear about your positive experience with Mike and David. Their professionalism, efficiency, and pleasant demeanor are qualities we value greatly in our team, and we’re delighted they were able to meet and exceed your expectations.
It’s wonderful to hear they could accommodate your requests and arrange your belongings so seamlessly, even in a challenging space. Ensuring no debris is left behind is part of our commitment to providing a stress-free and clean moving experience.
We greatly appreciate you taking the time to share your experience and look forward to assisting you with any future moving needs!
Sincerely,
Customer Service Team
United Regions Van Lines
TM
Taranae M.
Do not hire United Regions!!!
Whatever you do, don't chose United Regions Van Lines. They are a nightmare and caused an immense amount of stress. They drop extra charges on you at the last minute. They added extra charges on us wherever they could for an unnecessary shuttle storage, etc. They ask you to pay the last deposit (thousands of dollars) in cash the day of arrival of the moving truck. There is "no option" to pay for this via a wire or credit card and they are very rude about this on the phone. Our boxes came extremely banged up and torn. Thankfully we had an air tag so we could track where our items were because they took so long to deliver and did not communicate. I needed a receipt for work for the cash payment and they ghosted me when I asked to send me the full receipt-- never got a response once they were all paid up! The only aspect of it was good were the movers themselves who were very efficient, polite and respectful. The customer service on the phone is terrible and they got into a yelling match with us then they hung up. One of our items of furniture got badly damaged but we decided we didn't even want to pick up the phone and deal with them. Terribly unprofessional. Do not hire!!!
Response from United Regions Van LinesNov 19, 2024
Thank you for your feedback regarding your move with United Regions Van Lines. We regret that your experience did not meet your expectations, but we would like to address and clarify several points raised in your review:
Additional Charges
The only additional charge applied to your move was for the shuttle service, which was necessary due to access limitations at your delivery location. This is a standard industry practice, as outlined in your contract. We always aim to minimize extra charges, but certain circumstances, such as location constraints, require adjustments to ensure a successful delivery.
Payment Policies
We acknowledge your concern regarding the payment method for the final balance. Per our contract and standard industry procedures, the final payment is required in cash, certified check, or money order at delivery. This policy ensures a smooth and timely handover of your belongings. These terms are clearly stated in the agreement, and we apologize if there was any misunderstanding during the initial booking.
Condition of Boxes and Items
Our records, including photos from the delivery team, indicate that all items were delivered without visible damage. If you believe an item was damaged during transit, we encourage you to file a formal claim with our claims department. We will investigate thoroughly to resolve any issues.
Delivery Timeline
Your delivery was completed within 12 business days, well within the contractual window of 0-17 business days. We understand waiting for delivery can be stressful, but this timeline adheres to the terms of our agreement.
Communication and Customer Service
We apologize if any interaction with our team felt unprofessional or unhelpful. While we strive to provide consistent communication, we understand there is always room for improvement. We are reviewing this internally to ensure better service in the future.
Receipt Request
We regret that your receipt request was not addressed promptly. We will ensure that a full receipt for all payments made is sent to you immediately. Your request is a priority, and we apologize for any delay in responding.
Appreciation for the Movers
We are pleased to hear that you found the moving crew to be efficient, polite, and respectful. They work hard to provide the best service possible and appreciate your kind words.
We value your feedback and take it seriously as we strive to improve. Should you have additional concerns or require further assistance, please do not hesitate to contact us.
Sincerely,
Customer Service Team
United Regions Van Lines
FR
Francesco
I had a great experience with this…
I had a great experience with this moving company. The movers were incredibly professional, showing up on time and handling everything with care. I have several delicate pieces of furniture, and they took the time to wrap each one securely. They were also respectful of my home, making sure not to damage any walls or floors during the move. The team worked efficiently and finished the job ahead of schedule. I really appreciated how respectful and professional they were throughout the entire process. I’ll definitely be using them for my next move!
Response from United Regions Van LinesNov 19, 2024
Thank you for sharing your fantastic experience with us! We are thrilled to hear that our team exceeded your expectations and provided the professional, efficient service you deserve.
It’s wonderful to know that our movers handled your delicate furniture with the care it requires and showed respect for your home by protecting your walls and floors. Finishing the job ahead of schedule while maintaining such high standards of professionalism is a testament to the dedication of our team.
We’re so pleased to have earned your trust, and we look forward to assisting you with your next move. Your kind words motivate us to continue delivering exceptional service!
Sincerely,
Customer Service Team
United Regions Van Lines
SA
Sandy
Horrible!!
Horrible!!
Price increased by $5000 from
Original quote. They broke a king size bed frame, legs off of a desk and damaged a queen size bed frame, all beyond repair.
They said they would refund $60 for $600 of furniture.
They are the worst and I have moved across country before. It took 1 month to arrive from North Carolina to Albuquerque.
Response from United Regions Van LinesNov 19, 2024
Thank you for sharing your feedback regarding your move. We sincerely regret that the experience did not meet your expectations and would like to address your concerns in detail.
Price Adjustment
The initial quote provided was based on the inventory and details shared during the estimate process. Upon pickup, the final inventory reflected adjustments, which led to a necessary revision in cost, as outlined in the agreement. Any added services or items that increase the overall cubic footage or weight of the shipment are factored into the final cost. We understand this may have been unexpected, but all charges were disclosed in the signed contract.
Damaged Items
We are truly sorry to hear about the damaged items. To resolve this, please ensure a claim is filed with our claims department. As per federal regulations, valuation protection is standard at $0.60 per pound per item unless additional coverage was purchased. While this valuation is industry standard, we recognize it may not reflect the replacement value of your furniture. Our team is ready to assist you in navigating the claims process for further resolution.
Delivery Timeline
Your delivery was completed on the 17th business day, which falls well within the contractual delivery window of 0-30 business days. While we aim to deliver as quickly as possible, various logistical factors, such as routing and external conditions, can affect timing. We regret any inconvenience the wait may have caused and appreciate your understanding.
Customer Service
We are committed to providing transparent and respectful communication. If you felt otherwise, we sincerely apologize and would like to invite you to contact us so we can better address any remaining concerns. Our goal is always to ensure that customers feel heard and supported throughout the process.
Next Steps
To address the damaged items and any outstanding concerns, please connect with our claims department or reach out to our customer service team. We are here to support you and work toward a resolution that provides closure to your moving experience.
We appreciate your feedback and are committed to making improvements. Thank you for allowing us to assist with your move.
Sincerely,
Customer Service Team
United Regions Van Lines
DK
David K.
Delivery was superb
Delivery was superb. Driver (Mike) and crew unloaded and setup furniture without any issues. Overall outstanding service.
Response from United Regions Van LinesNov 19, 2024
Thank you for taking the time to share your positive experience! We’re delighted to hear that your delivery was superb and that Mike and the crew provided exceptional service.
It’s great to know that the unloading and setup of your furniture went smoothly and met your expectations. We are proud of our team’s dedication to making every move seamless and stress-free.
Your kind words are truly appreciated, and we look forward to assisting you with any future moving needs. Thank you for choosing United Regions Van Lines!
Sincerely,
Customer Service Team
United Regions Van Lines
KT
Karly T.
Extremely dissapointing experience…
We had a really unfortunate experience with United Regions Van Lines, and after reading other reviews, we believe this is consistent across customers and indicates bad business practices.
These were the main pain points:
1) vastly incorrect estimate: we did a video call and asked VERY detailed questions about all furniture and decor items. Regardless, we were given a quote with cubic footage that ended up being 40% shy of the final footage/price despite multiple assurance the quote was more than enough. This increased our bill by almost double, putting us in a challenging financial situation. Based on other reviews being similar, this is clearly a common practice for this company. This indicates either extreme incompetency or intentional misleading.
2) hidden fees: bulk items, fuel surcharge: we asked multiple times about the potential additional fees that could come up on moving day. Despite being assured there would be none, they tacked on hundreds of $ in "bulk item" fees on items that had been discussed in detail on both video and phone calls. In the 6 weeks between initial quotes and move, no party (including QA) mentioned these fees. Again, this indicates either incompetency or intentional misleading.
3) contracted items/service missing: mattress covers and TV boxes that were included in the contract were not available for our move
poor packing: besides the kitchen items, all other boxed items were thrown in together with no packing material or regard to fragile items and heavy items that ended up on top
4) damaged items: because of poor packing, there was damage to items. Even the generator and smoker (which we paid special handling fees for) were damaged.
5) damaged property: driveway was damaged by trucks on delivery due to poor parking
6) OSHA violations: PPE violations: no hand/body/foot or combination of these for all employees
7) dishonest contract process: multiple times throughout the process we were forced to sign contracts that included compliance of service before the service even took place (ex: signing delivery forms stating no issues or damages before the foreman allowed the trucks to be unloaded). This is a clear indicator of fraudulent practice.
8) poor communication and customer service: we brought issues to the reps right away. We were given the run-around and ping ponged among associates all claiming they couldn't help, yet did not allow us to talk to a manager or the sales team. They clearly had no intention of resolving our issues whatsoever. They also said they wouldn't authorize a delivery until we paid a bill that we were currently disputing. This indicates fraudulent business practice.
Considering our issues continue to not be resolved, and that these experiences are consistent with other customers, we believe this company has bad business practices and would not recommend working with this company.
Response from United Regions Van LinesNov 19, 2024
Thank you for sharing your feedback. We regret to hear of your dissatisfaction and appreciate the opportunity to respond to your concerns. Below, we address each point in detail to provide clarity.
1. Estimated Costs and Final Charges
Your original estimate was based on the inventory provided during our video call. Adjustments were made to reflect the actual inventory and cubic footage at pickup, as outlined in the signed contract. These adjustments are standard in the moving industry and were not intended to mislead. We understand the financial impact of these changes and strive for greater accuracy in estimates.
2. Additional Fees
Fees for bulk items and fuel surcharges are disclosed in the contract. Bulk item fees are determined on-site based on size, weight, and handling requirements. While these charges align with industry practices, we regret if they were not communicated clearly during the quoting process. We are working to improve our communication in this area.
3. Missing Packing Materials and Packing Concerns
While certain contracted materials, such as mattress covers and TV boxes, may not have been available, our crews used alternative methods, such as blanket and shrink wrapping, to protect your items. If any items were not packed to your satisfaction, we encourage you to file a claim for review.
4. Damaged Items
We regret any damage incurred during your move. Our standard valuation protection is included in all contracts, and additional coverage is offered at booking for greater protection. Please file a claim to address specific damages, including items requiring special handling.
5. Property Damage
We take claims of property damage seriously. Please provide photos of the alleged driveway damage for our review and investigation.
6. OSHA Violations
Our crews are trained to adhere to safety protocols, including the use of protective equipment. If there were violations, we will investigate and take corrective action to ensure compliance.
7. Contractual Process
Our delivery forms are standard documentation intended to note any immediate concerns. Customers are encouraged to record issues directly on inventory lists, which does not preclude filing formal claims. This process is designed to ensure transparency.
8. Communication and Customer Service
We regret any shortcomings in communication. While our team works hard to address all concerns, we acknowledge areas for improvement and are committed to enhancing our customer service.
Next Steps
To resolve your concerns:
Submit a damage claim for affected items or property.
Provide supporting documentation, such as photos or videos, for review.
Our team is available to guide you through this process. We value your feedback and remain committed to addressing your concerns while improving our services.
Sincerely,
Customer Service Team
United Regions Van Lines
