Long Distance moves are never easy… unless you use the right moving company. United Regions Van Lines is your trusted neighborhood, national and international moving specialist. Managed and operated by a team of dedicated moving professionals, we have moved people from suburb to suburb and halfway around the world. No matter the size of the move, we never compromise on our professionalism and attention to detail.
United Regions Van Lines (unitedregionvanlines.com) has 375 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
unitedregionvanlines.com
Website
unitedregionvanlines.com
Category
Moving & Storage
Location
WAUKESHA, Wisconsin
Listed on Five Star Index
2026
About these reviews
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The company replied to 37% of reviews.
Latest
Most recent review: July 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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We went did a phone walk through inventory of our home. We included all our furniture and the quote was $11000.00. We paid the $2700.00 deposit. When it was closer to the move date they called and raised the price to $17000.00 because we could not afford the inflated price we canceled within the allowed time frame. We were told they cut checks on the 15 and 30th of the month and would be refunded our deposit. Today they are claiming we did not cancel in time, which is a lie. They now refusing to refund our deposit. This company is a scam. I wish my husband would have done some research. I hired another company who moved us for $8300.00 they didn't require a deposit and I scheduled one week prior to our move. We moved 200 miles
Response from United Regions Van LinesMay 2, 2025
Thank you for your feedback. We have reviewed your concerns and would like to clarify the facts based on our records and company policies.
Estimate and Inventory Review
Your original quote of $11,000 was based on the inventory provided during the initial phone walkthrough. Prior to the scheduled move, we conducted a standard quality assurance review and determined that the volume and services required exceeded what was initially disclosed. As is standard in the moving industry, the estimate was updated accordingly and communicated to you in advance.
Cancellation Policy
Our records indicate that your cancellation request was received outside of the contractually agreed cancellation window, which is why the deposit became non-refundable. These terms are outlined clearly in your signed agreement. If you have written proof of a timely cancellation that contradicts our internal documentation, we invite you to provide it for review.
Refund and Payment Schedule
We understand your concern regarding the refund timeline. However, refunds are issued only when cancellations are made within the designated cancellation period. If you were initially advised of a refund and it was later revoked, it would have been due to updated verification that the cancellation was not submitted within the allowable window.
We’re glad to hear that your relocation was ultimately completed to your satisfaction with another provider. That said, we stand by our policies and procedures, and we remain committed to handling all customer interactions professionally and transparently.
If you have documentation to support your cancellation timeline, please forward it to our customer service team so we may review it thoroughly.
Sincerely,
Customer Service Team
United Regions Van Lines
MJ
Michele J.
United Regions Van Lines has a problem…
United Regions Van Lines has a problem with their estimates. My original estimate, done with a walk-through video was for approximately $10K. I paid the deposit, signed and agreed. A few weeks later I got a call wanting to review my inventory. No video this time, just going through the list verbally. When I asked why they didn't just look at the video, they said they did not have access to it - apparently this was another office. Apparently, the original estimate missed some items, so it was increased to approx. $12K. I paid an additional deposit. Today the movers arrived, looked around and decided that my estimate was way too low. I now have more than one truck full of items. New estimate $18K, maybe more if they need a second truck. I was told I could agree to the new figure or decide which of my things I wanted to leave behind. I cancelled my move and forfeited the deposit. I will also lose my pet moving fee, and air fare. The amount of money is not the issue - the unprofessional handling of the whole estimate process just left me feeling like I was being taken advantage of.
I don't know who all the players were, but apparently there is zero communication between the estimator, the re-estimator, and the movers. I can understand that it is an "estimate," and that the price may be higher - thus my agreeing to the second estimate. But the final offer was almost twice the original estimate, despite doing a walk through, a video, and a verification of the inventory, AND they said it would likely be higher still as the new estimate was based on only using one truck, which they did not think would be enough space. I suspect they would have gotten it all into one truck and then I was supposed to be relieved that they did so well and saved me some money for the second truck!
For reference, my home is 1200 sq. ft., 3BR but only one bed as the other two bedrooms are used as offices (desks) - rather small, and I have about 200 cu. ft. of garage stuff.
I am not a novice at moving as I was in the military and moved, many, many times long distance. I read some other reviews that were not so good, but it seemed the good reviews outweighed the bad so I felt comfortable. What a mistake! Needless to say, I do not recommend this company.
In response to United Regions Van Lines rebuttal, I add the following:
Your rebuttal states: " the circumstances leading to the situation were a direct result of discrepancies between the inventory you initially provided and the actual volume of goods to be moved."
There was no discrepancy between the inventory provided and the actual volume of goods as the inventory was never checked against my household goods. The driver came in - walked through the house and decided it was underestimated. He did not check the items against the inventory list or do any type of item count assessment - just a quick walk through looking at each room for a few seconds. This gave me the impression that he was going to raise the price no matter what he found as the assumption at that point is that I have already invested my deposit, made my plans for travel, etc., and that I was between a rock and a hard place. Sadly for him I was not, and I decided I would rather lose the $3,000+ deposit, rather than an additional $6,000 ($8,000 if you go by the initial video estimate). While you may be in compliance with the letter of the law, there is also a level of trust and confidence required for a transaction of this type. You no longer have my trust and confidence.
Response from United Regions Van LinesApr 29, 2025
Thank you for sharing your feedback regarding your recent experience. We appreciate the opportunity to clarify what occurred during the moving process.
Estimate Process and Inventory Review
As clearly outlined in our terms and conditions, all moving estimates are based on the inventory information provided by the customer. In your case, an initial walk-through video and inventory review were conducted, and a preliminary estimate of approximately $10,000 was issued based on what you showed and stated at that time.
Following that, a second review was conducted verbally to verify the inventory. At that point, discrepancies were identified between the original video and the actual list of items to be moved. Accordingly, the estimate was adjusted to approximately $12,000, with your full acknowledgment and an additional deposit collected.
When the movers arrived on-site, it became clear that the actual volume of items present was significantly greater than previously represented, requiring more truck space and labor than was originally estimated. At that point, a revised estimate was provided based on the true scope of work required.
We made multiple efforts—including both a video and an inventory confirmation—to accurately assess the move prior to the moving date. However, inconsistent information from your end led to unavoidable adjustments.
Communication and Coordination
While you mentioned concerns about communication between departments, it is important to understand that operational adjustments are a normal part of the moving industry, particularly for long-distance moves. Different teams (sales, QA, dispatch, and drivers) specialize in different parts of the process to ensure thorough review and service delivery.
Our team made every good-faith effort to work with you, update your estimate appropriately based on your disclosed information, and avoid unexpected surprises on the day of the move.
Final Decision
We regret that you chose to cancel your move, resulting in the forfeiture of your deposit, but the circumstances leading to the situation were a direct result of discrepancies between the inventory you initially provided and the actual volume of goods to be moved.
We appreciate your past moving experience, but in this instance, it is important to acknowledge that our company followed proper procedure and was prepared to honor the contract based on accurate information.
If you require further clarification or assistance with documentation, please feel free to contact our office.
Sincerely,
Customer Service Team
United Regions Van Lines
SM
Stacey M.
This was the worst move experience…
This was the worst move experience ever. Stated one price and demanded 2k cash after packing truck. Received over 25 days after requested date. Broke plastic boxes, damaged most furniture and lost a box with art. Glassware all broken. Insurance firm is a fraud. Impossible. Not customer service after and showed up with only one mover so we ended up helping. Be careful of this company. I tried for months but they don’t care to make things right
Response from United Regions Van LinesApr 29, 2025
Thank you for your feedback. We regret that you were dissatisfied with your moving experience and appreciate the opportunity to address your concerns.
Pricing and Additional Charges
Your final cost was based on the actual volume and services required at the time of pickup, in accordance with the terms outlined in your signed agreement. Any additional charges were presented before proceeding, not after loading. No unauthorized or surprise charges were issued—only adjustments reflecting the actual work involved.
Delivery Timeline
Per our contract, the delivery window is 0–17 business days from the first available delivery date, not from the pickup date. Delays, while rare, can occur due to factors such as route logistics, capacity, or weather, and are within the timeframes allowed by federal moving regulations.
Damage and Claims
We provide access to a third-party claims service for reporting damage or missing items. While we understand the claims process can be detailed, it follows industry standards designed to fairly evaluate and resolve claims. If assistance was needed with filing, our customer service team would have been happy to help.
Labor at Delivery
Occasionally, due to scheduling factors, additional labor may not be immediately available at delivery. However, it is never the customer’s obligation to assist unless they voluntarily choose to do so. We apologize if this caused inconvenience.
We regret that your experience did not meet your expectations. If you have not yet completed the claims process, we encourage you to do so to allow for formal review and resolution.
Sincerely,
Customer Service Team
United Regions Van Lines
MD
Mary D.
First to last detail - the absolute 💯 best!
United Regions has moved me and my belongings twice. From the first contact by phone to the delivery of my things - EVERY CONTACT PERSON was knowledgeable, polite, personable, willing to answer any questions, took time with my particular request - and made both my moves pleasurable, quick and efficient.
In particular, Vlad and Russell - the two gentlemen who picked up my belongings and then delivered them - were amazingly efficient - knew exactly what needed to be done - worked quickly and competently - and made sure to text me with updates on their arrival time.
I have spoken the praises of United Regions to other people - recommended United Regions to people who are moving - and will continue to do so.
And an especially heartfelt "Thank you!" to Vlad and Russell who delivered my possessions on February 23, 2025!!!!
FC
Fanny C.
The movers were incredibly efficient…
The movers were incredibly efficient and reliable. They showed up on time and worked hard to get everything packed and moved as quickly as possible. I had a lot of heavy furniture and some fragile items, but they handled everything with care. I was really impressed by how organized they were—they labeled all of my boxes and made sure that nothing got lost or damaged during the move. The team was also super friendly and made the entire process much more enjoyable. I couldn’t be happier with the service and will definitely be using them again for my next move.
DJ
Davidine J.
Do not hire this company
Wish there was a way to give negative stars. Before trusting this company, go to the Facebook group "United Regions Van Lines is not a company you want to do business with." So wish I had visited this page before hiring them. Took 16 days to move my stuff 2,000 miles. They upcharged me when they came to pick stuff up. When it was delivered, they wanted to put everything in the garage and leave it instead of taking it to the room where it should be as they promised. I received damaged items, I have missing items including over $12,000 worth of jewelry. The boxes I packed and taped myself were opened and rifled through and retaped with different tape then what I used. SAFE YOURSELF MONEY, TROUBLE AND HEADACHES - DO NOT HIRE THEM.
Response from United Regions Van LinesJan 29, 2025
We take all concerns seriously and would like to address your claims with factual clarity.
Delivery Timeline
Your shipment was delivered within 16 days for a 2,000-mile move, which is well within industry-standard timeframes for long-distance relocations. As outlined in the Interstate Bill of Lading, standard delivery timeframes are based on logistics, truck routing, and load consolidation.
Pricing Adjustments
Your original estimate was based on 178 items, but on moving day, the actual inventory increased to 192 items. Per the terms of your contract, pricing adjustments are made when additional items increase the total cubic footage required.
Delivery Placement of Items
Our standard service includes placing items inside the home, but additional placement services (e.g., arranging in specific rooms) must be requested and included in the contract. If the crew offered to place items in the garage, this was likely based on logistical challenges at the delivery site, such as accessibility or space constraints.
Damage and Missing Items
Theft Allegations: If you believe items were stolen, we strongly encourage you to file a police report. Any claims of theft require supporting documentation. Allegations without proper evidence do not support the facts of this case.
Valuation Coverage: Compensation for damages and losses follows federally mandated valuation protection at $0.60 per pound per article, unless Full Replacement Value Protection (FVP) was purchased.
Final Notes
We understand moving can be stressful, but all charges and policies were disclosed upfront in the contract. If you have legitimate concerns, we encourage you to provide proper documentation (e.g., inventory lists, police reports, claim forms) so we can further assist.
Sincerely,
United Regions Van Lines
CJ
Chris J.
The movers were fantastic
The movers were fantastic! They were efficient, friendly, and handled all my belongings with care. Everything arrived in great condition, and the process was hassle-free. The pricing was reasonable, and I felt like I got excellent value for my money. I would definitely recommend them to anyone.
GB
Gary B.
I never thought I’d say this
I never thought I’d say this, but moving with this company was actually fun! The team was in such great spirits, cracking jokes and keeping the mood light while still working hard to get everything done efficiently. They were incredibly organized and took care of my things as if they were their own. My new apartment has some pretty tight corners, but they maneuvered my large furniture through them without any damage. They even offered to help me arrange the furniture once everything was unloaded. If you want a moving experience that’s efficient and stress-free, with a side of humor, these are your guys!
