United Regions Van LinesReviews of unitedregionvanlines.com

Pro's: 1) Mike and his delivery crew were OUTSTANDING! Mike really communicated well, especially explaining why we needed a shuttle when we didn't expect that! (He was right by the way!) This crew was on time and worked incredibly hard! I would hire them again in a heartbeat! 2) Roman and his partner did an outstanding job wrapping and preparing our furniture for the move! These poor guys had to do a 12-hour round trip from Chicago for us and then, load all our stuff, having to go up and down 15 stairs with each trip! They communicated clearly and often! They never complained! Cons - 1) Overall, communication from the company was poor (NOT the pick up or delivery guys!). We had to call every step of the way because they simply failed to communicate what was going on throughout the process. Our sales person, Phillip, gave us his personal phone line number, but he didn't return my phone calls or email requests after the sale. He returned my husband's one call. Quality Assurance usually had our answers we needed, but again, we called them multiple times. They didn't initiated calls. 2) The cost was higher than we expected because while we expected to have to pay for packing, we thought we were fine because we had packed everything ourselves. We didn't expect to have to pay $24 for each piece that was shrink wrapped, like our sofa and pier cabinets, or for every roll of tape used. We have done 2 other interstate moves with 2 other companies and have never had to pay extra for those things. 3) Make sure to get an estimate for a shuttle because we totally didn't think we'd need it because they could pull into the driveway. Well, we live in a townhome community, and the big truck would have blocked the streets and a couple of neighbors' driveways. For $1,526 we kept the neighbors happy, but it would have been helpful if Phillip would have explained what that cost could be and what kind of situations would warrant the need of a shuttle. Our driver, Mike, did give us the option not to pay for/use the shuttle, but he was right. We needed to use it. Fortunately, we had the extra money set aside. The bottom line is when thinking about moving, have a healthy size contingency fund!

Let’s start with the good. Our delivery from Pennsylvania to Missouri was excellent. Mike, our delivery man was very thorough and took great care to check where we wanted the various items to be delivered to. He was very communicative and expedient—the delivery was one day early! The vast majority of our items arrived in their original state and overall we were happy with the move. Now for the not so great. The pickup from our apartment to the holding point was done by a completely different moving crew. They charged us an exorbitant amount of money for packing materials without first quoting us on what the various packing fees would be (couch, bed, a few smaller items). These fees were added after they had already loaded up all of our items into the delivery truck, leaving my family little option but to sign off on it, as they had already completed the job. There were various points at which my mother in law went to pack things herself with her own materials, for them to only say, no no, we have our own box, we can do that. They then charged us a significant amount for the packing materials at the end. All in all, we ended up paying well above our initial quote (both in square footage and in packing materials), about $1800 more. The moral of the story is, you don’t know who you are going to get. Sometimes you end up with a good crew like Mike and sometimes you get unlucky.