unitedpassport.comReviews of unitedpassport.com

Response from unitedpassport.comMay 23, 2026

We’re sorry to hear that this was your impression of our service. To clarify, United Passport charges a service fee for passport application assistance, document preparation, and related support services, while the government passport issuance fees are separate required charges paid directly to the appropriate agency. These separate fees are disclosed throughout the ordering process. We understand that this type of service may not be the right fit for every customer, particularly those who prefer to complete the process directly through official government channels. If you would like us to review your specific order concerns, please respond with your order details through the Trustpilot request so our team can look into the matter directly.

Response from unitedpassport.comMay 20, 2026

We understand how frustrating this experience may have felt, especially when expectations regarding the service and fees did not align. United Passport provides passport application assistance services, and we recognize that misunderstandings about the scope of service can sometimes occur. Refund requests are reviewed based on the stage of service completion and the terms agreed to at the time of purchase. If you would like us to review your specific case further, please respond with your order details through the Trustpilot request so our support team can look into the matter directly.

Response from unitedpassport.comMay 20, 2026

We understand your frustration and are sorry to hear that the experience did not meet your expectations. United Passport provides passport application assistance services, and misunderstandings regarding service scope and fees can sometimes occur. Concerns related to payment disputes with financial institutions are handled directly by the card issuer. If you would like us to review the specific order and confirm the services associated with the purchase, please respond with your order details through the Trustpilot request so our team can look into the matter further.

Response from unitedpassport.comMay 20, 2026

We’re sorry to hear that your experience did not meet your expectations. The separate government passport fees are disclosed in multiple locations throughout the process, as the purchase through United Passport covers application assistance services rather than the government issuance fee itself. As noted, a substantial portion of the order was refunded, with the remaining amount reflecting services that had already been completed, including document preparation and shipment. We also take concerns regarding document accuracy seriously and would be happy to review the issues you referenced in more detail. Please respond with your order details through the Trustpilot request so our team can take a closer look.

Response from unitedpassport.comMay 20, 2026

We’re sorry to hear that your experience did not meet your expectations. United Passport provides passport application assistance services, and we understand that confusion about the nature of the service can sometimes lead to frustration. If you have specific concerns regarding your order, we’d be happy to review them directly. Please respond with your order details through the Trustpilot request so our team can look into the matter further.

Response from unitedpassport.comMay 20, 2026

We’re sorry to hear that your experience led to this impression. United Passport takes the security of customer information seriously and handles sensitive application data as part of the passport assistance process. We understand that some customers may prefer to apply directly through in-person government acceptance facilities, while others choose application assistance services for added convenience. If you have a specific concern regarding your order or experience, please respond with your order details through the Trustpilot request so our team can review the matter directly.

Response from unitedpassport.comMay 20, 2026

We’re sorry to hear about your concerns and would like to clarify a few important points. United Passport is not falsely representing itself as a government agency. We are a passport assistance and registered courier service operating under 123 Access Travel Passport, which is listed on the U.S. Department of State’s registered courier and expeditor company list. Customers who use our service are paying for application assistance, document preparation, and courier support—not the government passport issuance fee, which is a separate required payment clearly disclosed throughout the ordering process. Regarding your concerns about personal information, handling sensitive application data is a necessary part of passport processing assistance, and we take the protection of that information extremely seriously with appropriate safeguards in place. We understand this type of service may not be the right fit for customers who prefer to apply directly through a government acceptance facility, but the services provided and associated fees are not misrepresented. If you have concerns regarding a specific order, please respond with your order details through the Trustpilot request so our team can review the matter directly.

Response from unitedpassport.comMay 20, 2026

We’re sorry to hear that your experience did not meet your expectations. United Passport does not represent itself as a government agency and provides passport application assistance services as a registered courier operating under 123 Access Travel Passport. We understand that some customers may later decide to apply directly through the Department of State instead. Refund requests are reviewed based on the stage of processing at the time the cancellation request is submitted, in accordance with the terms agreed to during checkout. The cancellation portal exists to securely process and document those requests, not to create unnecessary barriers. If you believe your cancellation request was not handled appropriately, please respond with your order details through the Trustpilot request so our team can review the matter directly.