United Luxury ShopReviews of unitedluxury.net

I will never buy anything from World Luxury Shop. They sell ZF Factory replicas and they asked me to give a good review for a discount. I tried to buy a Rolex Sea Dweller, with a Swiss automatic movement. It was advertised on the ZF Factory website. I sent them 836.00USD the total with the Zelle 5% discount. They sent me a receipt and since they kept the money and have sent me nothing. They do not respond to my emails, These two companies working hand in glove have taken my 836.00USD.

Got a watch i didn't order, merry is a joke, please don't fall for the for this scam, the frist watch order went well ,the second order that when the scam started ,four months and still waiting ,Merry it's to catch up with you one day. Don't waste your time with this fake person and fake company, if I can help you by telling you don't spend your money with these money hungry people, scam, scam scam , hope you get my message, text Merry every other day, watch a t warehouse, still waiting on ok from warehouse three months, it's a joke, don't waste your money.

Purchased a Patek Philippe and it took a bit longer than expected to be delivered but all good. The watch looks beautiful and after one week in a watch winder is keeping time to the minute. I am very happy with this purchase. Customer communication via what’s app was good.

The order was placed, and everything seemed fine. The watch was delivered, and I liked it. However, after two weeks of wear, the watchband broke (lost a pin) in early February. I wrote Merry in customer service, who assured me they would get me a new band forthwith. I wrote her every two weeks, and I also reminded their online customer service people of the problem (David and Kevin). Three weeks ago, Merry told me that I would definitely get the band in two weeks. Merry (in a rare email) told me that the factory sent the wrong band. I have not heard from her since that email. Their customer service people are ghosting me.

One year ago, I would have given them 5-stars. Twelve months later, I’d give them ZERO, if I could. Long story made short: I’ve purchased 3-watches from United Luxury. The first experience went well so I bought two more. I’ve now thrown all three of the watches in the trash since that time….GONE! They look good at first...until you spend some time with them and look closely (Day/Date windows off-center, poorly functioning Crown movement & Bezel performance, almost no power reserve and absolutely no water resistance)…dead giveaways to any knowledgeable watch collector….and even worse, once something goes wrong (and it WILL), you’re done. I’ve spent months writing emails and getting on the phone. Customer service is made up of 1-person (“Merry”) as far as I can tell. I believe that she is based in China and I actually feel bad for her considering that she seems to have no ability to manipulate/influence the process. But her response times are measured in weeks/months if at all... And if you get ANY response, your specific questions won’t be answered. Instead, it will be some gibberish about “quality control delays” or any number of other excuses. United Luxury Sales guys on the other hand, are sharp. They’ll tell you what you need to hear.. and for the first month or two, I felt like they were on “my side”. They’ll even offer you free-stuff (Replacement clasp, Rolex Box etc) if you write a positive review on TrustPilot (something I fell for on my first purchase when they sent a new watch clasp). Lesson-learned. But they will punt once the crap hits the fan. “I’ll get this escalated”, they’ll tell you….right. My recommendation is to use your $1200+ to buy a genuinely nice (authentic) watch from a reputable Dealer, instead…it won’t be a Rolex (or any other super-luxury brand, at that price) - but it will be functional, reliable and supported by the Dealer and most importantly, you won’t be lying to yourself. Buying a cheap fake is bad enough…but buying an “expensive”, cheap fake is pitiful….especially when there is no recourse once the watch fails. Again, shame on me. I lost $3,600 (actually $3650 because I had to pay $50 to send one broken watch back to them…”we’ll reimburse you for that”…it’s been 4-months and I no longer even get a response to my reimbursement request). The Better Business Bureau has been informed. UL will tell you that there are other companies “using their name” and responsible for their bad reviews, but that is nonsense. Look at the star-percentages below…you have to work HARD to have 46%, 1-star ratings. My guess is that the positive reviews are recent buyers who are still in the Honeymoon phase and taking advantage of the Free-Box offer. Save your money. Save your sanity. It unfortunately won’t end well, otherwise.

I received EXCELLENT customer service from Mike in my purchase of a new BREITLING CHRONOMAT. It did not originally meet their high standards of a 'super clone' so not was rejected by him. Instead he recommend another model, which I absolutely love. He even expedited shipping since I had waited so long for the original. They are the best - AND SELL THE BEST SUPER CLONES!

My AP watch arrived today. It looks great! No complaints. It took a little more than a month to arrive. It was worth the wait. Quality is good, customer service was good.

I just received my watch and it is actually better than expected. The team sent me photos and a video of the watch before hand. Trustworthy company and great process, I will only be ordering from them