United Luxury ShopReviews of unitedluxury.net

Response from United Luxury ShopAug 26, 2025

Hi Marc, Thank you for reaching out and sharing the details of your experience. We were very troubled to read your description of the watch you received. A watch with a "dirty white" dial, "hopping" hands, and a sticker on the case back is completely unacceptable and falls far below the standard of quality we guarantee at United Luxury. Every timepiece we ship is subject to rigorous quality control to ensure all mechanical functions are perfect and the aesthetic details are flawless. The product you describe is one we would never allow to leave our facility. This description leads us to be highly concerned that you may have inadvertently purchased from a fraudulent website that is using our name to sell low-grade replicas. We have been actively fighting these scam operations who deceive customers with inferior products. We would like to help you verify what has happened. Could you please forward your order confirmation or any details you have to our official support channel at [email protected]? Please use the subject line "Quality Issue from Trustpilot". We can help you determine if you purchased from our official store. If you were a victim of a fraudulent seller, we can provide advice on seeking a refund through your payment provider. If this was a genuine, but deeply flawed, order from us, we will rectify it immediately. We are sorry for the disappointment you've experienced and look forward to helping you. Sincerely, The United Luxury Team

Response from United Luxury ShopAug 26, 2025

Hi Mike, thank you for bringing this to our attention. We are genuinely sorry to hear about your frustrating experience, as this is the complete opposite of the standard of service we strive to provide. We take feedback like this extremely seriously and have immediately tried to locate your order using your name, but we were unable to find a matching order with an unresolved issue. We are committed to making this right. Could you please email us directly at [email protected] with your order number or the email address you used to make the purchase? Please use the subject line "Trustpilot Review Follow-Up". This will allow us to immediately identify your case and make it our absolute top priority to investigate what happened and find a solution for you. We appreciate your patience and look forward to resolving this for you. Sincerely, The United Luxury Customer Support Team

Response from United Luxury ShopAug 26, 2025

Hi John, thank you for taking the time to provide this detailed feedback. Please accept our sincerest apologies for the experience you've had. It is deeply concerning to us to read that we excelled in the initial transaction but completely failed in the after-sale support. We are truly sorry for this follow-up failure and are committed to making it right. You are entirely right to be disappointed. A promise made should be a promise kept, and the failure to deliver your link and respond to your messages is unacceptable. This is not the standard we hold ourselves to, and we are sorry that we let you down. We want to fix this immediately. We have searched our system for your order under the name "John" to get this resolved, but we haven't been able to identify the specific transaction. Could you please email us directly at [email protected] with your original order number or the email address used for the purchase? Please use the subject line "Urgent: Follow-up for John's Trustpilot Review". We will ensure your 1.5 link is dispatched immediately via express shipping. We appreciate you giving us the chance to restore your faith in us. Sincerely, The United Luxury Team