United Car CareReviews of unitedcarcare.com

My first call was less than satisfactory but since I didn’t give up and my agent at the tire shop was willing to put in EXTRA EFFORT and time my claim was honored!!! Making a claim should not be so cumbersome! I’m glad I am retired and have extra time to BUG. I was very pleasantly surprised that my 1600 bill was reduced to 500 out of my pocket!!!

United Car Care was excellent. This was our first experience with them. Our a/c condenser went out, they approved the repair almost immediately and payment was also made to the service center very quickly. I highly recommend them.

Very quick to respond and handled my claim right away so that I could get my car back quickly. I’m so grateful for them and having this benefit.

BUYER BEWARE!!! I wish I did not have to give this company a star. ALL the claims reps are rude treat you as your garbage. They have no compassion or empathy for the stress of not having a working vehicle. I purchased this through a dealer. I wish I would of read the reviews before purchasing this warranty. I have lost so much money dealing with this company from paying for rentals lose of work going back and forth to the dealer and this company could careless. I have had so much stress and aggravation with this company. They DO NOT CARE about customers. This has been a total nightmare. Update I would like to thank Kevin as he was the only agent to actually treat me a human and showed he cared. This has been a stressful 2 month process. If you would have just gotten the transmission from Chevy in the first place would of saved us both time and you money.

I’d like to preface this terrible review by saying that as an Active Duty Army Soldier, when a company prides themselves in the word “integrity” (as branded all over their website) I’d like to think they stand by that word. This company absolutely does not. My horrors started when I took my Ram 1500 into my dealer immediately after a check engine light came on. I drove the truck less than 10 miles, straight to the dealer. This sentence is extremely important, as it is the basis of all my horrors with this company and their lack of integrity (which ironically they “pride” themselves in). My service advisor gets me in immediately and troubleshoots and fixed what was originally thought to be the issue. On the test drive, they notice there is a larger issue. The engine is torn down further, and it is found that the engine needs to be replaced. They send out an inspector and my service advisor informs me that this is a known failure and should definitely be covered under the United Car Care warranty that I purchased less than a year ago, from the servicing dealer. Well, I don’t hear back for over a week, and neither does my service advisor. I finally get through to a “claim representative” and he informs me that they will only cover a lifter replacement, and not an engine replacement. Keep in mind, according to Chrysler, if my issue is present, the engine needs to be replaced. My service advisor and his supervisor reach out the United thinking it must be a mistake. It is a pretty clean and clear issue after all. Denied. Next I reach out my my “claim representative” and try to get information about why the claim is being denied and am told because of “continued use,” there is nothing he can do about it, and I need to talk to his supervisor. I then ask for any and all documentation related to my claim, and am told that “it is company policy not to release any documentation.” What kind of “integrity” is this? None. I then try to reach out to the supervisor because their denial for the claim is completely Unfounded. Driving to the dealer didn’t cause engine failure, and the owners manual states to bring it to the dealer if the check engine light comes on…. Yet this is the reason my claim is denied. I’ve called the “supervisor” multiple times over the past week, with no return phone call, and no documentation. Seems like a company with so much “integrity” is ducking my calls because they know they are in the wrong. If this is how they treat service members and their companies, this company should be sued into bankruptcy. The service advisor and his supervisor, the tech, and the very dealer that sold me this warranty all believe that it should be covered. This is not “integrity,” this is a complete lack thereof. This company is predatory, and does not deserve to be doing business. If I could give them negative stars, I would.

My Audi mechanic called United Car Care for me, stating that my engine was consuming oil and the compression in cylinder 3 was using 60% of my oil which is ultimately ruining my engine. The United Car Care inspector told Audi that the engine would need to be torn down for him to see what was the cause of the fault. I emailed the person and he called me back stating the process of getting the claim approved is to tear down the engine. I authorized Audi to do this, because G. Fouts told me that was the net step in the process. After the engine was torn down, G. Fouts came back out, and almost instantaneously sent an email denying the claim, since it was a consumption claim. I contacted United Car Care and spoke with a person named Kevin. Kevin said "well the claim was denied because consumption is not covered, and the claim was presented to us as consumption" to which I asked "then why did your adjuster insist I tear down the engine then if he already knew it was consumption and that consumption is not covered?" That was on 9-8-21 at 4:04 pm and I was advised by Kevin that he "would see what he could do." So I have spent over $4000.00 on a warranty, which I have never filed a claim on my car until now, and it is immediately denied after they cause me to have to pay $6000.00 for a tear down of my engine so they can knowingly deny the claim due to uncovered consumption claim. The worst, and this was purchased through Endurance Warranty, with the insurance being Mepco. A complete scam and waste of money. I purchased my auto warranty through Endurance Warranty. #UnitedCarCare #EnduranceWarranty #Mepco UPDATED 10/4/21: The documentation presented to United Car Care states that the car was consuming oil. Consumption is not a covered item under their warranty unless there is a catastrophic event. I did not know that off hand, but the the inspector who came out and who was advised that the car was consuming oil DID know it wasn't covered. Their argument is that if the car was disabled and it was a catastrophic event, then the oil consumption could have been covered. However, the car was not disabled and was drivable, so there was not a catastrophic event. Their inspector knew this information as well. The bottom line is that this guy did in fact know that the car was just consuming oil, that cylinder 3 was where the oil was being consumed, and he could have just been an ethical face of United Car Care and said it was not going to be covered. Instead, he and the company he is representing are UNethical in their practices of having a person tear the engine down to almost instantaneously, within the amount of time it took him to drive from the repair shop to his desk, deny the claim. He knew before he asked me to tear the engine down.

The terrible reviews are very well deserved. This company will do and say anything to get out of paying for what you have given them money for. DO NOT buy any kind of warranty from this company as you will never see your money or repairs. Update: First of all that was not my husband, but my son. You would have known that if you would have returned my call. Second, after the mechanic and your 3rd party inspector both told you this is not the way the car works, the radiator did not blow the head gasket, you refused to listen to both, drew your own conclusion and would not cover the head gasket; a covered item. As for my son’s language, he asked multiple times to speak to a manager and was refused that opportunity. After the before mentioned experts told your company that your conclusion was wrong and you refused to follow their advice and make up your own answer, yup, my son was pissed!! He is a hard working young man who depends on a service contract company that isn’t a flim flam of a business. The service contract will be stopped and I appreciate the offer for the full refund. This will help my son pay for the repairs.

As I said car Shield is great I have had two cars under carshield and both cars I haven't had any trouble when something goes wrong. They would repair it. My 2014 I had to put in the shop my AC went out and other problems they repair everything paid for all parts and labor with no argument. I have seen the commercials but I didn't believe them I am a walking witness that they do just what they say they would, take care of the problems. they paid it all and thank God because I would have been out of thousands