United AirlinesReviews of unitedairlines.com

Der Flug UA194 von MUC nach SFO hatte am 30.03.2023 über 5 Stunden Verspätung. Nach zugesagter Entschädigung innerhalb von 30 Tagen warte ich nun schon seit über 90 Tage auf die gesetzlich VORGESCHRIEBENE Entschädigung. Der Support ist nicht mehr zu erreichen, keiner schreibt retour oder gibt per Telefon Antwort auf Fragen. Selten so einen schlechten Service erlebt und diese Airline wird ab jetzt für jeden weiteren Flug gemieden. Beschwerde bei der zuständigen Behörde ist bereits eingereicht.

On May 31, 2023 at 510 am, I was denied boarding by United Airlines for flight #694 from ORF to EWR, despite the fact that I had a boarding pass, a prepaid seat and a prepaid suitcase. I arrived at the United baggage line shortly after 5 am. The line was very long. At approximately 5:05 am, A United agent called for all passengers to EWR to step to the counter. I immediately raced to the counter. 30 seconds later, I was 2nd in line. When it was my turn to check my suitcase, the agent before me began to check me in when she was interrupted by the agent next to her. That agent told me that I was too late. Too late at 510am? The 2nd agent very loudly stated that I had been cancelled off the flight and that I needed to "step out of the way". Repeated requests for assistance were rebuffed. Her attitude was abrupt and abusive. I was handed a sheet of paper and told to call the number on the sheet if I wanted someone to help me. Absolutely unprofessional. I have worked as an agent at a counter for a major airline and I have NEVER treated a passenger with such disdain or denied boarding to a passenger for absolutely no reason. I called United and they were no help at all. Since I had engagements in New York City that evening, I was left with no choice but to drive 7 1/2 hours to New York City. If I could give United a zero rating, that would be my preference. I have filed a complaint with United customer service and have received no reply.

Decent flight. Nothing to boast about and nothing to complain about.

An artificial carrier, zero customer service, brutal convoluted upgrade options, the original impulse buy airline. All American carriers are terrible money vacuums but I'd Fly American Airlines, Delta or Southwest before ever giving United my money again, especially because I originally didn't... The company I chose sold their underbooked flight to this automated response of a company. Devastated.

Any time I fly to EWR my plane sits on the tarmac for 30 minutes straight waiting for a gate. No air conditioner, hot as h e double hockey sticks. People getting rowdy calling customer service on the flight. I'd rather fly Southwest, never have those issues, except they only fly to PHL

If I could leave negative stars I would - their customer service is simply non-existing - after 4 hours with different agents that contradicted each other and made excuses for their pathetic service, they are not able to fix any issues, and their only reply is to fill in the customer service form which is basically a dead end email also without any solutions, they canceled one of my flights and were unable to fix anything to provide me with my travel credit - for a transatlantic flight they offer me a $50 dollar credit at best, such a joke! These people don't care about their clients at all

Now after being in the Denver airport, we loaded and pushed our to discover a water leak and had to return to gate . Now tge water leak is fixed and the pilots are out of time . Now we head yo unload.

I've never experienced such poor customer service in my entire life. We purchased tickets based on a misleading information and not a single member or staff could clarity if it were true or not. We have had no choice but to cancel our flights and request a full refund after staff apologies and trying to offer us 100$ for the deceit. A complete joke, no customer service. no support. We spoke to one redeeming staff member the entire experience. We have now had to just book with a company which could give us clear answers and back it up. I would avoid this company at all costs, i would laugh but they still have our money! BE CAREFUL.