United AirlinesReviews of unitedairlines.com

Actually “Not Good” is too kind for United Airlines. They are just pathetic! Why? For the last 7 tickets we booked, they CANCELLED 6 of them. They even cancelled the replacement tickets on three of them and then proceeded to place those on a standby flight. The disruption this causes and the money that is lost from their incompetence is flabbergasting. AirBnB bookings that is too late to cancel has to be paid for regardless of the fact that we sit 12 hours at Newark, bleary eyed, hungry and frustrated. Rental cars paid for and then new arrival times at the destination airport forces more time wasted because we have to wait for the rental car places to open. United just pulls their shoulders up and essentially goes “ megh!” when we call. They gave us $20 for meals on the 12 hour delay at Newark, you can purchase a dry sandwich at a vending machine for that. They partially refund hotel fairs that are lost. Don’t fly United Airlines! They suck!

Ich warte seid 7 Monate auf meine Auslagen für vermissten Koffer in Florida. Dreimal Anforderungen auf dem Portal ausgefüllt und mehrmals versucht über die Hotline meine Auslagen zu bekommen. Es ist ein Drama. Niemand ist zuständig, keiner weiß Bescheid das ist ein Drama.

Every time my flight is delayed, they are the worst airlines, I will walk before I spend another dime on United Airlines. THEY SUCK and they know it

I was flying with United Airlines. It was an awesome experience. I slept well on the plane. All the flight attendants were so nice, and the pilot flied well. I will recommend this airline.

I flew UA many times. The flight attendants are almost always very friendly, on long haul flights the seating is very good. Most lounges in the US have been upgraded the last couple of years so overall a nice experience for me.

I flew from lax to London Heathrow on an extremely packed flight and had an awful flight from NZ to LA the day before so was not looking forward to my flight, well what can I say the flight attendants where marvellous the seats were a good size and the pilot very informative , the airport staff were friendly and helpful too all in all a very pleasant experience

they cancelled a flight (ua2394) i had booked months in advance on a holiday weekend leaving me with little to no options losing my first class paid upgrade. their fleet is old, their food stinks and their loyalty program is terrible. you basically have to pay to get upgraded because they have too many people with 1k status. fly delta, at least they are more reliable and probably have a newer fleet and may even treat their loyal customers better.

United Airlines canceled my flight because of supposed crew issues and offered zero assistance in rebooting my flight. Their response to my request for refund was as if it was my fault. This is my response: Thank you for your prompt response. However, there is no way this response can or will be accepted. You have obviously conveniently omitted the fact that you canceled my reservation by fault of your own lack of management skills. You stated staffing issues as the reason for cancelation. That is not the consumers issue. As well as the fact that you offered zero assistance with my return trip back where I arrived from. I called relentlessly to no avail. Even to the point of after waiting almost 1 hour then to hung up on. You have no shame. I ultimately had to purchase return tickets via a second level provider through Delta airlines. This ticket cost me $2300 plus dollars so that I could return to my destination for very ,very important health related appointments. You offered no assistance and you should be embarrassed. This apparently is a elementarily run entity that thinks it can make rash decisions that affect your very essential customer base. I look for a cash reimbursement from you as soon as possible. As I didn't hesitate to pay you for your promised services. I will post this evaluation based on your response on every review,better business bureau and social media to get the word out about your poorly run company. You are already tarnished and if you continue to disrespect your potential client base in thus manner, at some you will have to answer. Albert