Worldwide car rental experience
united-rent-a-car.com (united-rent-a-car.com) has 598 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
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jo L.
La vendeuse est à l’écoute, aucune surprise comparé à d’autres loueurs. À recommander fortement.
Response from united-rent-a-car.comSep 13, 2024
Merci pour votre recommandation ! Nous sommes heureux que notre service vous ait satisfait.
Koray U.
We never got the car we wanted but they charged us the price anyway. We wrote them to complain, never got an answer... They gave us 2 cars instead worth 660 euros but we still paid the price of the minivan we wanted for 1400 euros.
Response from united-rent-a-car.comSep 11, 2024
Dear customer, Thank you for your feedback. We apologize for the inconvenience you experienced. To address the issue, we provided you with two cars as compensation and made every effort to meet your needs. If you have any further concerns or complaints, please contact our customer care service for assistance. Best regards,
Papier P.
Très bon accueil avec Ilhem de chez united. Elle a été disponible dès notre arrivé
Response from united-rent-a-car.comSep 11, 2024
Merci pour votre retour ! Nous sommes heureux que l'accueil ait été à la hauteur et que notre équipe ait été disponible.
Remaud H.
Location aéroport Agadir ARNAQUE, à fuir! Je pensais louer une voiture à petit prix mais au final on m'a facturé le double, à payer en espèce à l'aéroport (à prendre où à laisser, sachant que j'avais déjà payé la voiture en ligne). Bien sûr, non remboursable et pas moyen de discuter. ATTENTION 🚨
Response from united-rent-a-car.comSep 9, 2024
Cher Client, Nous sommes désolés d'apprendre que vous avez rencontré des problèmes avec votre location. Pour toute réclamation ou pour résoudre ce problème, nous vous prions de bien vouloir contacter notre service clientèle à l'adresse suivante : [email protected]. Nous nous engageons à examiner votre dossier et à trouver une solution appropriée. Merci pour votre compréhension.
Hanane El H.
Très bon expérience je recommande vivement
Response from united-rent-a-car.comSep 7, 2024
Merci beaucoup pour votre avis ! Nous sommes ravis que vous ayez apprécié l'expérience. À bientôt !
Muriel
Location à l'aéroport de Marrakech. Arnaqueurs !!! A fuir. Vous pensez louer à prix mini mais vous augmentez vos chances de ne jamais voir la voiture, perdre de l'argent et être dans l'ennuis.
Response from united-rent-a-car.comSep 6, 2024
Cher client, veuillez contacter notre service client à l'adresse suivante : [email protected]. Nous serons ravis de vous assister pour résoudre votre situation.
susana B.
United car Split, nous billed 450 euros for a 2 mm mark, we had a full insurance but we had to pay and then contact the insurance...when we left the car the gentleman took 60 photos but however he had no photos of when we took it… we could not prove that the mark was already there, the car was in very bad condition and we took photos of the most important bumps and the 2 mm mark was missed. AVOID, better to pay a bit more in bigger companies than to try to save some money and make your trip bitter.
Response from united-rent-a-car.comSep 3, 2024
Dear Barrero, Thank you for sharing your experience with United Car Split. We are sorry to hear about the difficulties you encountered. We wanted to let you know that, despite the situation, your insurance will cover the full amount of the 450 euros charged for the damage. You should be able to recover the entire amount paid by following up with your insurance provider. Please reach out to your insurer to initiate the reimbursement process and for any further assistance you might need. We hope this information helps alleviate some of the frustration, and we are sorry for the inconvenience you experienced. Best regards,
Francesco A.
Car rented through Booking and paid in advance. pick-up time scheduled 11.30 am. As soon as I get off the plane I reach United stand, where there is a never-ending line. The staff clearly looks extremely slow and unprepared for the large number of customers to assist. Almost one hour later, I finally reach the operator and he tells me it's too late for my reservation and the car is cancelled. He tells me, literally laughing at my face, that they can't do anything, even if I was in line in time. Apparently there were no other cars available. There was nothing in the papers I received mentioning the zero tolerance policy on the scheduled time. NOTHING. these guys are FRAUD and DISHONEST, after being totally disrespectful. They just want the money. At Calama Airport there is plenty of car rentals, DO NOT BOOK WITH THEM.
Response from united-rent-a-car.comSep 4, 2024
Dear Customer, Thank you for reaching out and sharing your experience. We understand your frustration and regret that your experience did not meet your expectations. Please note that if you had arrived on time, the agent would not have had the authority to cancel your booking. For further assistance and to address any issues you faced, please contact us directly. We are here to help and ensure that your concerns are resolved. Thank you for bringing this matter to our attention. Best regards,
