Unihertz Official StoreReviews of unihertz.com

Great experience, they are a wonderful company, with attenti on to buyers !

Unihertz will not ship to Finland. They will accept your order, take your money and afterwards they send you an email asking for an address in another EU country, or you can request a refund, but they will keep a 6% service fee.

Good phone, could use a better parcel carrier but whatever, it showed up. Love the features.

Bryant from Unihertz Support helped to resolve a technical issue we had with our Unihertz Jelly Star. I really appreciate the time he took to walk us through the steps to resolve the problem we were having. He followed up with us every step of the way and before long our phone was back up and running well. We rely on this phone for managing medical needs for one of our family members so it made our day to have the issue resolved :)

Maximum satisfaction with both the ATOM mini product and the services. After the inquiry, the answer came in a very short time and in an understandable step-by-step form. The next phone will be UNIHERTZ again.

My package was damaged in transit and the transporter (Airmee) decided not to deliver because of that. Instead they returned it without me ever having been in contact with the parcel. However, they marked it as “costumer refused delivery” (which is NOT what happened) but when I contacted them about it they confessed that it was automatically marked that way and that I should not take responsibility for it. Unihertz did not understand this, they believe it was me who refused the delivery and won’t acknowledge the evidence to the contrary. At first, unihertz responded to my emails but have since stopped. The package has now been returned to the Amazon facility and I demand a refund!! Update: Unihertz sent me another package which I received, but it took a lot of time to get any help. And I'd like to review the phone in itself. After three months of use I've noticed the phone gets very hot sometimes, it has difficulties cooling off and has even gotten to the point it burned my fingers.. (it was not even charging at the time). The battery can last a very long time some days but very short other days, even though I've used it the same amount.. It's not the best phone out there.

The phone was stolen during the transport to Belgium. Unihertz totally uncooperative with either myself or the UPS. Intentionally I did not collect the second part of the order but suprisingly was never refunded for that! EU location ships the order but all returns and complaints are dealt with China. My first and last attempt to support a smaller brand. Feels like an organised scam to me.. Update: After reporting the Unihertz payment transaction to my bank as a scam, the bank in cooperation with Mastercard started an investigation. They found that Unihertz did not take any action to investigate the occurrence nor fulfill the responsibilities with UPS. Quite the opposite - accused me of being the scammer. After sharing the customer support email exchange, UPS case details, photos of the parcel, and proof of police report, I was fully refunded by Mastercard who are taking the legal action directly against Unihertz.

Have a Unihertz Titan Slim - screen has a black line across it and it is within warranty. Unihertz say they have no spare screens and cannot replace the phone. Will refund minus £60 usage charge - that does not help. DO NOT buy their products, they do not support them.