Unihertz Official StoreReviews of unihertz.com

The phone is nice with unique features for its size, with big battery, strong light, laser and supposed to be strong and resistant with an ok camera. These 2 last points are not something you should count on if you buy this phone. The camera is terrible despite their dozens of MP. The rugged aspect is not existing as after it dropped from my pocket (about 1m), the screen brock. Thus the question: what is the point of buying a rugged phone with cool gadgets, no qualitative camera, rugged only on the marketing aspect? -> You buy expensive gadgets... I switched to Iphone which is actually the best I've ever used so far, I strongly advise you to do the same (Iphone SE or Iphone 13 mini are quite small and very good).

Mein Unihertz Jelly 2 funktioniert nicht mit Routern in Deutschland. Ich habe unzählige Mails mit dem Support geschrieben. Ich habe alle möglichen Dinge versucht. Einstellungen am Router ändern, Fehleranalyse auf dem Handy via ADB durchführen etc. Es half alles nichts. Mein Jelly 2 verliert nach ein paar Sekunden (manchmal sind es auch Minuten) den Internetzugang, egal in welchem WLAN ich mich anmelde. Die letzte Mail, die ich vom technischen Support bekam, war ein lakonischer Einzeiler "the problem is your router", und das obwohl ich mehrfach erwähnt habe, dass ich es mit vielen verschiedenen Routern ausprobiert habe. Ich hoffe jetzt auf eine Reklamation. Sollte diese nicht durchgehen, werde ich diese Bewertung selbstverständlich auf einen Stern runterkorrigieren.

I've had my Titan Slim for about 4 months now. It's working just fine, I've had no real problems. Like many other reviews say, it's not really meant for gaming or making videos, and certainly the speaker quality if you're playing music is quite horrible, so if you value those types of things in a phone, you are not going to be happy. But if you are a boring kind of guy who loved their BlackBerry and just want a phone like that, then you will probably be satisfied with this. My real problem is the customer service with the company. Simply put, they are jerks. My first clue of this was right when I ordered. Right after I submitted the order, I realized to my horror that I had never confirmed exactly what Shipping Company they would use to send the phone to me in Canada from their warehouse in the states. Any Canadian who has shipped from America knows that this is a very important question. Shipping UPS, for example, will result in your parcel being held hostage until you pay huge inflated broker fees. DHL is even worse. The only American shipping that is remotely acceptable is USPS. I had assumed that at some point during the checkout process unihertz would specify what the shipping options were. It wasn't until my order submission was complete that I realized I'd never been given that option. I quickly scoured their website and read their shipping policies, but even there it never actually specifies who they use for shipping. Frantically I emailed customer service explaining I had just submitted my order and needed to confirm that they would send it USPS. Surprisingly, customer service responded fairly quickly, and they informed me that Canadian orders actually drop shipped from a Canadian Warehouse, so I had no need to worry. That was the good news. But then for no reason at all, the customer service rep chastises me for not confirming this before I ordered, and threatened me that if I had tried to cancel the order after submitting, I would have been charged a substantial restocking fee. What kind of company doesn't have a reasonable order cancellation window? If an order has just been submitted within half an hour, there is zero chance that that phone has been removed from stock yet, and there is no justification for any restocking fee, never mind the substantial one Unihertz was threatening. And why does the rep have to go threatening that anyways? It was a negative interaction, but the actual answer to my shipping question was good news, so I let it go. 2 weeks later I was just figuring out my new phone and I had a question about how to change one of the settings. I emailed customer service again and asked for their help, but I never heard back. I eventually figured out the answer that question by myself, so I never followed up with customer service. Then last month I had another question about turning down the touch screen sensitivity. The touch screen can be too sensitive so that when you are merely trying to scroll, it keeps thinking you are clicking, so instead of scrolling by links that I'm not interested in, the phone keeps clicking on them and opening up those links, taking me away from the window I was reading. It's very frustrating, and if you Google you will find that most other Android phones have a setting to reduce the touch screen sensitivity specifically to solve that problem. I searched in all the places where you find that setting on other Android phones, but that setting does not appear to be on my Titan Slim. So I emailed customer service. I got the auto response saying that I would hear from customer service within 10 business days. 15 business days came and went though and there was no response from the company. I emailed them again asking why they are ignoring new customers who need help? That was almost a month ago and I still have not heard back. Bottom line, it's an average phone that will probably be acceptable if you have mid-range expectations, but do not expect any service or professionalism from the company. They do not care about you once they have your money, and they will ignore you.

I bought the jelly 2e I think in September. It developed issues so I troubleshooted with them providing photos and videos. I didn't read their policy on returns at first on the website and about paying the return postage. I eventually did and got a refund via klarna app. Weirdly unihertz didn't like me sending the royal mail tracking number to klarna which I had to otherwise I wouldn't have been refunded my money. Unihertz have said to klarna that I sent an empty box instead so it got even more weird and then they sent a nasty email calling me a scammer and that's funny because the scammer is unihertz it looks. I am currently trying to report them via klarna. I bought the jellystar Mini afterwards hoping for a better phone but I was wrong it also has quality issues in which I sent a video and photo of the issues that are unresolved and unihertz are refusing a return for it and my warranty, my consumer rights act 2015 says I'm entitled to a replacement but unihertz make their own laws and the customer service is very rude and disrespectful calling me stupid in one email! I will report on this to see what klarna have said. If anyone is thinking of buying from unihertz do at your own risk but don't buy direct from the website you're better off buying on amazon or purchase via klarna at least you'll get supported if you need the help in returns and refunds like I have. But truthfully I would avoid this company. The small phones look good but the company isn't and again the customer service is terrible. Disappointing as the small phone idea is great as smartphones are too big these days. Update: klarna have have closed the case in my favor in regards to jelly 2e because the faulty phone wasn't convincingly disproven by unihertz. Unihertz claimed the item wasn't faulty, but couldn't be determined without them testing it. After I returned the phone unihertz claimed I'd sent an empty box but klarna said they could not fairly side with them as there's no convincing evidence so they can't investigate it anymore. Klarna's specialist team also have provided feedback to klarna about my experience with them and communication which has been appalling. I have also been refunded for the jellystar Mini. As of today I urge any consumer please be aware of this company from the negative experiences of others. Not worth the headache or the negative email responses when you need help from unihertz. More importantly not worth loosing your money!

The products did not fit to the jelly star.

I bought their Atom (the small one) last year. 1 year and two weeks ago to be precise. All was pefect, the phone is very small but very strong, it was all i ever wanted for a phone. BUT, i mean, come on, exactly one year after, the screen stopped to work...and you can only have a new screen on their website and it's 70$ to do it by yourself (wich i don't think is that easy). I send a email on a website, but i have no expectations on this... I'm so disappointed, cause this is the only phone like this in the whole world

Company makes good phones, no doubt, I just ordered my 3rd one. But customer care is a disaster, they are not friendly and don't come with any reasonable solution to help you out when you experience certain issues, they even respond unfriendly at a certain moment.