Unihertz Official StoreReviews of unihertz.com

Terrible Customer Service and No Repair Support My TANK 3 PRO turns on, but the screen remains completely black. The worst part is that, instead of offering me a proper repair service, they expect me to replace the screen myself. I am not a technician, and I should not be expected to carry out a complex repair on my own. I specifically asked them for an address where I could send or take the phone for professional repair, but they have failed to provide me with a satisfactory solution. This is unacceptable customer service. A company should stand behind its products and provide proper after-sales support. Based on my experience, I am extremely disappointed and cannot recommend this company.

I ordered their titan 2 elite from kickstarter. They sent me a broken unit. Refused to answer my warranty request emails. Then only responded when i initiated a chargeback on my card. They told me to send my phone in for repair, and they just kept it and banned me from buying from them again! Deceitful unhelpful company.

das Widerrufsrecht ist bei Unihertz anscheinend nicht gültig. Der Händler weigert sich beharrlich, sich an in Deutschland geltendes Recht zu halten. Widerruf ist hier nicht möglich!

bought a jelly star from them and after 4 weeks the screen stopped working. the customer service is non-existent to the point of outright ignoring me at this point. can't get hold of anyone and still haven't got my money back. fraudulent

I bought Jelly star to have something that works with everything I need, but without being too distracting. But there's too many issues with the phone. Finger scan keeps messing up and the phone overheated doing charging and now it's broken. The original charger was used. It does not look like I can add photos here, but you can see that the charging port is partially melted.

Titan Elite 2 Complete rubbish...I have had mobile phones for over 30 years , never ever have I had one that does not work on the day it came .. Started , set lock code , confirm led lock code . Did update ...as requested, now a complete brick ..cannot reset ...phone is now fit for purpose ...do not buy !! Original titan was bad but at least it started I can give order number and kickstarter date if needed Don't buy !!!

Why did you delete my review? People need to know the truth. Jelly Max is a lie; the camera isn't 100 megapixels but 10, and it can't handle 20 apps—it freezes up. The touchscreen is terrible and doesn't work properly; the quality is the worst imaginable. Good marketing, but the actual device is completely different from what they show in videos, and they deleted my first review.

TANK 3NEUF, 660€, il m'a fait 14 mois, le telephone était état neuf, l'écran tactile ne fonctionne plus du jour au lendemain. Réponse Unihertz : Hors garantie ! Cela fait le deuxième que j'achète, le premier c'est le chargeur qui ne chargeait plus au bout de 13 mois ! Jamais je n'achèterai plus avec cette société malhonnête, un camion peut rouler dessus mais le telephone lui ne fait pas plus que le temps de garantie. N'ACHETEZ JAMAIS CE TELEPHONE !