Uniform AdvantageReviews of uniformadvantage.com

Response from Uniform AdvantageOct 21, 2025

Hi Karen Lawrence, Thank you for your feedback; we’re sorry to hear that the pants didn’t fit as expected. We understand how frustrating sizing issues can be, and we always recommend checking the size chart on each product page since sizing can vary between styles and collections. You may learn more about our size charts here: https://www.uniformadvantage.com/faqs.html?c=product_info Regarding the return shipping fee, we do our best to keep costs reasonable, but unfortunately, we can’t waive return label fees every time. However, as a courtesy for your order, we’d be happy to waive the return shipping fee this time. Please reach out to our customer care team with your order details, and we’ll assist you with the return process. For your convenience, you can reach us through any of the following channels: Chat: help.uniformadvantage.com Email: [email protected] Phone: 1-800-283-8708 Customer Service Hours: Mon–Fri | 8 AM – 9 PM ET, Sat–Sun | 10 AM – 6:30 PM ET We appreciate your feedback and hope to have the chance to serve you better in the future. Kind regards,

Response from Uniform AdvantageOct 21, 2025

Dear Alina Dolhopolova, Thank you for sharing your feedback. We’re sorry to hear that your experience with the scrubs and shipping didn’t meet your expectations. Upon reviewing your order, the order was placed on March 16th and shipped promptly the next day, March 17th. Our standard shipping typically takes 4 to 8 business days to arrive, which is outlined in our shipping policy. Regarding order changes, once an order is submitted, we are unable to make modifications to avoid delays; this is noted in our terms and conditions to help ensure timely processing. You may learn more about our shipping services here: https://www.uniformadvantage.com/shipping-rates.html We apologize that the quality of the scrubs was not what you expected. As a courtesy, we have refunded your return shipping fee, and you should see the refund reflected in your account within 5 to 10 business days. Additionally, we recommend reviewing our size chart for each product, as sizing can vary between styles and collections. This helps customers select the best fit possible. You may learn more about our size charts here: https://www.uniformadvantage.com/sizing-information.html If you have any further questions or need assistance, please don’t hesitate to contact our customer care team. We appreciate your feedback and the opportunity to improve. Kind regards,

Response from Uniform AdvantageOct 21, 2025

Dear Rachel Standifer, We’re very sorry to hear about your experience. Our standard return label fee, as stated on our website, is $8.99 for 1–5 items and $10.99 for 6–10 items, which applies in this case since your return included 6 items. We apologize for any confusion this may have caused. Please don’t hesitate to reach out to our Customer Care team so we can review your return and ensure everything was handled correctly. We truly appreciate your feedback, as it helps us continue improving the clarity and transparency of our policies.

Response from Uniform AdvantageOct 21, 2025

Dear Rami Marji, We’re sorry to hear that your purchase didn’t meet your expectations in terms of size and quality. We understand how disappointing that can be and appreciate you taking the time to share your feedback. Please note that if an incorrect product is received, we encourage customers to contact our Customer Care team directly. Our agents can review the issue and provide a return label at no cost when applicable. We’re committed to resolving these matters promptly and ensuring every customer has a positive experience with us. Thank you for bringing this to our attention; your feedback helps us continue improving our products and service.

Response from Uniform AdvantageOct 21, 2025

Hello Summerbabe xyooj, We’re truly sorry to hear about your experience and completely understand your frustration regarding shipping delays and return costs. At Uniform Advantage, we aim to provide a customer-centric experience and adhere to fair and transparent business policies as well as to keeping our shipping partners accountable for delays. We always encourage our customers to use our size chart to ensure the best fit, but if an item still doesn’t fit as expected, we’re often able to assist by waiving the return shipping fee. Please reach out to our Customer Care team directly so we can review your case and find the best possible resolution. Regarding your refund, please note that processing times may vary depending on your financial institution. We appreciate your patience and the opportunity to make this right. Your feedback is invaluable in helping us improve both our products and service experience.

Response from Uniform AdvantageOct 21, 2025

Dear Maria Coronado, We’re truly sorry to hear about your recent return experience. Please note that if we may refund the shipping fees due to delays, but they are non-refundable. We value your feedback and will use it to continue improving our service and delivery procedures. Thank you for taking the time to share your experience; it helps us identify opportunities to better serve our customers in the future.

Response from Uniform AdvantageOct 21, 2025

Dear Tisha Donovan, We’re truly sorry to hear about your recent experience and completely understand your disappointment; especially as a long-time customer. Your loyalty over the years means a great deal to us, and it’s disheartening to know we’ve let you down. Please know that this isn’t the level of quality or service we strive to deliver. Please note that the refund for your order has already been processed. We hope this helps bring some resolution, and we’re grateful you took the time to share your concerns. Thank you for bringing this to our attention; your feedback helps us improve and better serve our customers.

Response from Uniform AdvantageOct 20, 2025

Dear Rick, Thank you for your feedback, and we sincerely apologize for the delay in responding to you. We're sorry to hear about the issue with the men's jacket and the frustration caused by the return process. To help make things right, we’ve processed a refund of $8.99 for the return label you were charged. A confirmation has also been sent to your registered email address. We understand how important a smooth return experience is and appreciate you bringing this to our attention. If you have any questions or need further support, please feel free to reach out via phone, chat, or email.