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Uniform Advantage (uniformadvantage.com) has 435 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
uniformadvantage.com
Website
uniformadvantage.com
Category
Clothing & Underwear
Location
Fort Lauderdale, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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I dislike UA sent me a refund check with no signature and how the system is down and you can’t speak to anyone. I come here for my scrubs but I will reconsider. Disappointing!!!
Response from Uniform AdvantageAug 28, 2026
Dear Stephanie Dorsey,
We sincerely apologize for the inconvenience and disappointment you experienced with your refund and while trying to reach us.
The refund check was issued because the original refund was rejected by your bank. We understand your concern regarding the check you received and would be happy to review this further and assist you.
Our Customer Service team is currently operational and available to help. You can reach us during the following hours:
Monday–Friday: 8:00 AM–9:00 PM EST
Saturday–Sunday: 9:30 AM–6:30 PM EST
Phone: 1-800-283-8708
Email: [email protected]
Chat: help.uniformadvantage.com
We truly appreciate that you have chosen Uniform Advantage for your scrubs, and we are sorry this experience has caused you to reconsider shopping with us. We value your business and hope you will give us an opportunity to address your concerns and regain your confidence in Uniform Advantage.
KE
Kelli
Frustrating automated emails
I genuinely love the products, which is why this experience was so disappointing.
About a year ago, I purchased a pair of shoes that I really enjoy wearing. When the shoelaces began to fray, I contacted customer service to ask whether replacement laces were available. Instead, I was offered a complimentary replacement pair of shoes, which I thought was an exceptionally surprising, generous, and positive customer service experience.
What was less clear, however, was that the original pair would need to be returned. I was not aware of that requirement before the replacement shoes were shipped. Afterward, I received multiple follow-up emails requesting that I return the original pair. While I understand the need for a return process, the repeated reminders felt excessive when this was not something communicated before the replacement was shipped to me.
I ultimately returned the shoes, but then received another email stating that I had failed to return them within 45 days. The tone of the message felt unnecessarily reprimanding, especially since I had already complied with the request. When I contacted customer service for clarification, I was told that the email had been sent in error, and they apologized.
I recognize that these communications are likely automated, but the overall experience was frustrating. What began as an excellent customer service interaction ended up feeling unnecessarily negative because of the volume and tone of the follow-up messages.
Response from Uniform AdvantageJun 14, 2026
Dear Kelli,
Thank you for sharing your feedback. We sincerely apologize for any confusion regarding the return of the original shoes and for any frustration caused by our follow-up emails.
When a product is reported as defective, we do require the original item to be returned so our Quality Assurance team can inspect it and identify any potential manufacturing issues. This process helps us maintain the quality standards our customers expect and prevent similar issues in the future.
We understand that our return requirements may not have been communicated as clearly as they could have been, and we regret any inconvenience this caused. We also apologize if our reminder emails felt excessive; our intent was simply to follow up on the outstanding return.
We appreciate you bringing this experience to our attention, as your feedback helps us improve our communication and processes. Thank you for giving us the opportunity to assist you, and we hope to provide you with a smoother experience in the future.
Best regards,
ST
Stacey T.
Delay in delivery!
Delay in delivery!! Ordered scrubs for my new position (required a specific color). They were suppose to be delivered Friday and now it’s Tuesday and they still haven’t arrived!!
Response from Uniform AdvantageApr 16, 2026
Dear Stacey Thowe,
Thank you for taking the time to share your feedback, and we’re really sorry for any concern or frustration this may have caused.
We’ve checked on your order and can confirm that it was shipped on April 6th and shows as delivered on April 15th. With our regular shipping option, delivery can take up to 10 business days, so this timing does fall within that expected window.
That said, we completely understand how delays can feel longer than expected, and we truly appreciate your patience throughout the process.
If you have any questions or if there’s anything else we can help with, please don’t hesitate to let us know; we’re always happy to assist.
Warm regards,
SH
shonka H.
a bad experience
There is no good communication and the information is confusing. They took a long time to send my package and to this day I haven't received anything.
Response from Uniform AdvantageFeb 16, 2026
Dear Shonka Hernandez,
We’re truly sorry for the frustration and confusion you experienced. We completely understand how disappointing it is to wait for an order and not have clear communication; that’s never the experience we want for our customers.
Your order was delayed because a few items (HE5051-WHITE-XS, CK360-WINE-M, and K721-WHITE-S_P) were unfortunately not available at the time of processing. As requested, those items were canceled so we could proceed with the rest of your order as quickly as possible.
We’re happy to let you know that your order has shipped today. You can track it using the following DHL tracking number:
2905317435
Track here:
https://www.dhl.com/cr-es/home/rastreo.html?tracking-id=2905317435&submit=1
Please note that it will take 24 hours for the tracking details to update.
As a token of good faith and appreciation for your patience, we’ve also sent you a 10% off discount code to your email that you can use on your next order. We truly value your business and hope to provide you with a much smoother experience next time.
We sincerely apologize again for the delay and the lack of clear communication. If you have any questions or need further assistance, please don’t hesitate to reach out; we’re here to help.
Thank you for your understanding.
WB
Wendy B.
Some are meh some are cute…
Some styles are MEH...some are very cute, lightweight and streetwearish. Love the koi lite drawstring scrubs. I only wish they let us attach photos. I just recieved a few scrub sets i wanted to post pics of while having them on me but the uniform advantage website write a review system really stinks! Just as soon as you tap on write a review it quickly jumps out and write to shopping page. Thats really to bad because by the looks of some of the experiences customers have been having they really could have used a positive review from me along with some pics of their scrubs on me smh...hmmm not so impressed anymore
Response from Uniform AdvantageOct 20, 2025
Hello Wendy Bloom,
Thank you so much for your feedback! We’re glad to hear you loved some of your scrubs; especially the Koi Lite drawstring styles; though we’re sorry the review system on our website gave you trouble. We truly value customers who want to share their positive experiences (and photos!), and we understand how frustrating that must have been.
If you’re not fully satisfied with any of your items, we’re happy to help with a replacement or return. You can also share photos and feedback on our other review platforms.
Please contact our Customer Care team if you’d like assistance; we’ll make sure your experience is a great one from start to finish.
