Uniform AdvantageReviews of uniformadvantage.com

Response from Uniform AdvantageOct 19, 2026

We sincerely apologize for the frustration and disappointment you've experienced with your order. We completely understand how upsetting it must be to wait this long for your uniforms, especially when you've had difficulty getting the assistance you need. After reviewing your order, we can confirm that we received a request to make changes on September 25th. Unfortunately, these changes were never confirmed, so your order was placed on hold. At that time, we advised you to contact our customer service team so we could assist with the requested changes. However, we have not received a follow-up call or email to finalize them. We truly regret any confusion or inconvenience this may have caused. Your satisfaction is important to us, and we certainly don't want you to feel that your concerns have been overlooked. We kindly ask that you contact our customer service team so we can confirm the changes you need and help move your order forward as quickly as possible. You may contact us through the following channels: Phone# 800.283.8708 email: [email protected] Start a chat here: https://www.uniformadvantage.com/contact/ Thank you for your patience and for giving us the opportunity to make this right.

Response from Uniform AdvantageOct 15, 2026

Dear Ellise Johnson, We sincerely apologize for the frustration and inconvenience you experienced while trying to correct the size of your scrub top. We completely understand how upsetting it can be to realize a mistake was made shortly after placing an order, especially when you're unable to make the correction yourself. We are also very sorry for the extended wait times you encountered through both our live chat and phone support. We understand how valuable your time is, and we regret that we were unable to provide the timely assistance you deserved. To help ensure that orders are processed and shipped as quickly and efficiently as possible, our system does not currently allow changes or cancellations once an order has been placed. While this process is intended to prevent shipping delays, we recognize that it can be inconvenient in situations like yours. We truly appreciate your feedback regarding the option to modify or cancel orders online, and we will be sharing your suggestions with our team for consideration as we continue working to improve our customers' shopping experience. Although we are unable to modify your original order, we would be more than happy to assist you with exchanging your scrub top for the correct size. Once you receive your order, please follow the return instructions available on our website to begin the exchange process. If you need any additional assistance, our customer service team will be happy to help. You may start your return here: https://www.uniformadvantage.com/return-policy.html We genuinely appreciate you taking the time to share your experience. Your feedback is important to us, and we understand that both flexibility and accessible customer support are essential to a positive shopping experience. We sincerely apologize again for the inconvenience and hope to have the opportunity to provide you with a much smoother experience in the future.

Response from Uniform AdvantageOct 15, 2026

Dear Lamesha McNeil, We sincerely apologize for the disappointing experience you had with your order. We completely understand how frustrating it must have been to receive items that did not fit as expected, especially when you had to return everything and received a refund that was significantly less than your original purchase amount. We are also very sorry that you were unable to reach our customer service team for assistance. We understand how important it is to have someone available to address your concerns, and we regret that we fell short of your expectations. We would like to clarify that the original $6.99 shipping fee is non-refundable, as it covers the cost of delivering your order. However, we certainly understand your concerns regarding the return shipping charges, and as a courtesy, we have processed a refund of the $8.99 return label fee. Including the applicable taxes, you can expect to receive a total refund of $9.71 to your original payment method within the next 5–10 business days. We also understand how disappointing it can be when items do not fit as expected, particularly when ordering your usual size. Since sizing and fit may vary between styles and brands, we always recommend reviewing the size charts available on our website before placing an order. These charts provide detailed measurements to help our customers select the most accurate size and avoid potential sizing issues. You can learn more about size charts here: https://www.uniformadvantage.com/sizing-information.html We truly appreciate you bringing this experience to our attention. Your satisfaction is important to us, and we never want you to feel that your concerns have gone unheard. We sincerely apologize again for the inconvenience and appreciate the opportunity to make things a little better. We hope you will consider giving us another chance to provide you with the positive shopping experience you deserve. Best regards,

Response from Uniform AdvantageOct 13, 2026

Dear Louise Ullom, We sincerely apologize for the delay with your order and the frustration you've experienced while trying to get updates. We completely understand how disappointing it must be to wait over two weeks for a shipping confirmation, only to learn that one of your items is unavailable. We also recognize how frustrating the long wait times through our phone and chat support must have been, especially when you were simply looking for answers about your order. This is certainly not the experience we want for our customers, and we truly appreciate you bringing these concerns to our attention. As a gesture of apology for the inconvenience, we'd like to offer you 20% off and free shipping on a new order for a replacement item. This discount will be saved on your account, so please feel free to use it whenever you are ready to place a new order. We genuinely value your business and appreciate your patience. We hope to have the opportunity to make things right and provide you with a much better experience moving forward. Best regards,

Response from Uniform AdvantageOct 13, 2026

Dear Sarah Nolan-Tice, We sincerely apologize for the extended delay with your order and the frustration you've experienced trying to get answers from our customer service team. We completely understand how disappointing it must be to wait over a month for your order, especially after multiple attempts to contact us without receiving the updates you were promised. This is certainly not the level of service we want to provide, and we truly regret the inconvenience. After reviewing your order, we can confirm that it is currently on hold due to an availability issue with item BK4457-DARCO-M. We sincerely apologize that this was not communicated to you sooner. We kindly ask that you reply to our email letting us know if you would like to select a replacement item so we can move forward with processing your order as quickly as possible. As a gesture of apology for the delay and inconvenience, we would also like to offer you 20% off a replacement item. We truly appreciate your patience and the opportunity to make things right. Your feedback is important to us, and we hope to provide you with a much better experience moving forward.

Response from Uniform AdvantageOct 5, 2026

Dear Lexa Terrill, We’re very sorry for the confusion and frustration surrounding your order and payment. We’d like to provide some clarification on what occurred. When your order was placed on September 30th, a preauthorization was submitted to verify the payment method. The final charge is not processed until the order is ready to ship. When we attempted to process the payment on October 4th, the transaction was declined, and as a result, your order is currently on hold awaiting payment. We also want to reassure you that Uniform Advantage may appear as “Uniform Direct” through some payment processors, so this is a valid charge associated with your order. We completely understand how confusing this situation can be, and we sincerely apologize for any concern it may have caused. Since the payment is still showing as declined, we kindly recommend contacting our Customer Service team by phone so we can assist you with processing the payment securely and continue with your order as soon as possible. We’ll be happy to help get this resolved for you. Best Regards,

Response from Uniform AdvantageOct 3, 2026

Dear Bea, We’re very sorry for the frustration and concern caused by the delay in receiving an update on your order, especially since you need your scrubs for work. We completely understand how important it is to receive timely order and shipping information. We’re glad to confirm that your order has shipped and is currently on the way, with delivery expected today. We sincerely apologize that you were unable to get the information you needed when you initially reached out to us. We appreciate your patience and hope you enjoy your new scrubs once they arrive!

Response from Uniform AdvantageOct 1, 2026

Dear Jessica, We’re truly sorry to hear about your experience and completely understand how frustrating and concerning it must be to have placed and paid for an order two weeks ago without receiving an order confirmation or shipping information. This is certainly not the experience we want for our customers. We would greatly appreciate the opportunity to look into what happened and help get this resolved for you. Please contact our Customer Service team and provide your order details, including the email address used when placing the order, so our team can locate your purchase and review its status. You may contact us through the following channels: Phone# 800.283.8708 email: [email protected] Start a chat here: https://www.uniformadvantage.com/contact/ We sincerely apologize for the inconvenience and appreciate your patience while we work to assist you.