Michael R.
disappointed
Let me tell you on whath this company wanted to do with me. I notice a charge from UA of 116.00 that I never ordered since Oct 2025 I file a complaint through Pay pal and they open up a claim for me. This company called me to cancel my refund request with paypal . Which it didnt make any sence to me I called Paypal and they told me if I close the case up that there might be a possiblity of not getting my refund. and that I cannot open up this case again once close that it Paypal told me to let them handle this please be careful
Response from Uniform AdvantageJan 7, 2026
Dear Michael Rios, We’re very sorry for the frustration this situation has caused and truly understand your concern. We’d like to clarify what happened on our end. An order totaling $116.76 was placed from your account on October 3, 2025, and it was marked as delivered on October 8, 2025 with carrier tracking #481689470724. When you contacted us the same day stating the package was not received, we immediately opened an investigation with the carrier and offered to issue a refund as you requested on October 14th, 2025. However, once a refund dispute is opened, a hold is automatically placed on the transaction, which prevents us from submitting a refund until the dispute is closed. We never intended for you to lose your refund, only to clarify that refunds cannot be processed while a dispute is active. We have made several attempts to reach you by phone and email to explain this and to help resolve the issue, but we have not yet received a response. We genuinely want to refund you and make this right. Please contact us directly, and once the dispute is dropped, we will immediately submit the refund so it can go through without issue. We appreciate your patience and are here to help. Please feel free to call us at 800.283.8708, email us at [email protected] or you can start a chat here: https://www.uniformadvantage.com/contact/ We’re happy to help and hope to hear from you soon; thank you so much for your understanding. Best regards,


