UnidragonReviews of unidragon.com

I love Unidragon's puzzles and continue ordering from them even with the issues I've encountered. I eventually always got my puzzles even if it took a while, so I really recommend them. You should be aware that their shipment can be problematic but they do address issues if you email them at their care email. Still, I recommend buying their puzzles from Amazon if you can. Unidragon - I'm writing this here to communicate to you because I see that you are responding to reviews. I don't think support emails are escalated well enough. The last package I ordered arrived with 12 pieces out of the 350, even missing the lid. The package is flimsy and there's a hole in it to see the name of the puzzle - but pieces can fall through it. The packages arrive with the plastic tapes cut - I assume by customs. the Mandala ones arrived broken as well. I believe customs break it when they try to see what's inside - there should maybe be some internal package so the pieces don't fall out. Even though the price of shipping is twice as much as Amazon's, they seem to ship with the cheapest FedEx fare, causing the package to get delayed again and again (last one took over 5 weeks), and probably contributing to the banged up shape the package sometimes arrives in. Their shipper doesn't use the same shipment code as the one on their website, so it's impossible to track the package and they also make mistakes in the address (mine almost always get to the wrong city). I love your puzzles and really hope your shipments get better - your reviews here are either 1 or 5 based on whether people are praising the puzzle or complaining about shipment.

Unidragon seems to be a quirky little company, but their product, its quality and presentation, is excellent. Ordering online from them during the Christmas shopping season was simple and easy, and the shipment arrived fast and on time. The puzzle itself is beautiful, with perfectly cut pieces, and gorgeous artwork. Building it can be challenging, but not impossible, and is especially fun and enjoyable when done with a loved one. I've purchased and built two already, and am looking forward to many more.

I received three Unidragon puzzles for Christmas and they were awesome! I love the challenge of putting them together and some of the unique shapes of the pieces. I really loved the fact they have mounting kits and seeing the back side of the puzzle with the graphics was a cool surprise. I’ll definitely be getting more.

Run away! Never order from these asses! I ordered my gift so that it would be here for Christmas, it's the 16th of January and still nothing, their customer service is the worst, you write a detailed situation and they will respond with "do that" or "OK" or "do the work yourself"! This is absolutely outrageous, the right to sell for such sellers should be taken away from them, they don't deserve to make money when they put the customers after anything else! Be wary as they guarantee an awful load of services that they actually won't offer! I haven't even received a detailed invoice of what I bought! There's no track whatsoever that I bought something from them! Certainly on purpose so we can't do anything when, like so many other people, we don't get what we ordered. I could only advice you to boycott such a terrible company.

Excellent quality, bright colors and perfect joints. it is a pleasure to put together these puzzles and all the ones I have purchased continue to make my days fun. The product is really great!

I ordered 3 puzzles the 27th november. 2 weeks later, still nothing, i wrote to the customer service and tried online, no answer. 1 week later, i spammed their email box, finally got an answer, i asked for a refund, and had to confirm after they replied to me, they said ok. 5days later, still no refund, i wrote them again (it's allready the 4/5th email), and ask about the refund, they said i have to wait 1 week (1 week for a refund ?!!! I'm more and more pissed and disillusioned...) 3 weeks later, today (6weeks after the order) i wrote to them about the refund, they repplied to me they sent the package (why ???) and it was delievered, to who ? I don't know, where ? In a city where i don't even live ! I don't know if they are trolling me, if i will get back my +120€, or if this is a scam, not a single thing was done correctly by this company... Run away !

Placed (and paid!) my order on the 26th November 2021 as a christmas present. As my order was really late I tried to contact customer support - no response (per mail) or only that it will "arrive before christmas" (per live chat), but no status updates, tracking link or whatsoever. While I indeed got a puzzle on the 22nd December, it was a wrong design that I didn't order. Customer support immediately promised to send me the correct puzzle, however, I've still not received it on the 13th January 2022, and now I don't even get any response in the live chat. I'll post an update should I finally receive the correct puzzle - but right now I would absolutely not recommend to buy anything from Unidragon.

I bought the Eternal Elephant puzzle as a gift for my partner. It arrived quickly but had to sit until Christmas for unwrapping. Upon unwrapping, my partner was absolutely stunned with everything about the puzzle from the packaging to the craftsmanship within the pieces itself. Also the intricacies of both the painted artwork as well as the cut-out shapes of the puzzles actually caused a positive emotional reaction. It was without a doubt a huge hit and the best puzzle we have in the house. We will be buying more