UnderPricerReviews of underpricer.com

I had an issue with my flight and wasn’t able to board the plane due to a paperwork problem. However, I was really impressed with Underpricer’s customer service. They processed my refund for the full ticket price within just a few days, which was incredibly fast and hassle-free. I really appreciate their responsiveness and willingness to resolve the situation. I’ll definitely be using them again in the future. Highly recommend!

I booked a flight with kayak which in turn uses underpricer for their bookings. Right after paying for the flight, I got a call from underpricer informing me that they encountered an error with my booking. Instead of telling me what the problem was, they were trying to persuade me to buy tickets with other airlines. That sounded like a bait and switch scam to me so I called them shady and canceled my booking.

Cian was very kind and helpful, guiding me as I booked our tickets to Sydney in October!

I needed to add someone to our trip to Japan in September. I could not add this person to our traveling party but Marcenna with UnderPricer was able to add the person to our flight with a seat near us. I could not have navigated this process without her help.

Booking with Underpricer.com was one of the worst travel decisions I’ve ever made. My family was essentially scammed out of an entire trip, and the company has done absolutely nothing to make it right. We missed one leg of our flight and, instead of working with us to rebook or find a solution, Underpricer.com refused to refund, reschedule, or offer any meaningful support. Their customer service was disorganized, unhelpful, and borderline dismissive. Every time we reached out, we were bounced between departments or given vague responses that led nowhere. It was clear that they had no interest in helping us—once they had our money, we were on our own. What’s even more frustrating is that they hide behind strict terms and conditions, even when there are opportunities to make things right. Real travel agencies advocate for their customers—Underpricer.com completely abandoned us. Not only did we lose money, but the emotional toll of trying to salvage plans for my family while getting stonewalled at every turn was exhausting and infuriating. This company is not built to support travelers—it’s built to profit off fine print, poor communication, and lack of accountability. I would strongly advise anyone reading this to stay far away from Underpricer.com. Pay a few extra dollars and book with a company that actually respects its customers and provides real service. This was not just an inconvenience—it was a ruined experience, and we deserved better.

All good booking

Even if you've clicked "book" on a Kayak flight, Underpricer can require you to talk on the phone with an employee before booking the flight you've chosen: I used Underpricer to book a plane ticket on Kayak. I received an email telling me that my booking was in a "processing" state. Next, I received an email from someone named Kari, with a local phone number in the subject field, and a vague message about the need to talk on the phone about my booking. When I called the number in the subject of the e-mail message, I got someone who was not Kari, and who was unable to connect me to Kari. They told me that my booking could not be completed due to either a credit card decline or price offers that had changed before they were able to book. (Neither was true.) Because I am used to instant online booking through other services, I then requested to cancel my booking. The person put me on hold for a long time while looking into my request. He then told me that he is unable to cancel my booking because he is in the booking department, which handles bookings that should be carried out, while another department handles cancellations. He repeatedly insisted that Kari would be able to call me on the phone, to which I repeatedly responded that this would not be possible: I screen phone calls for known contacts, and an unknown agent would not make it past the phone's spam filter. This employee was finally able to connect me to Kari. Kari sent me a new email that claimed to offer a cheaper ticket equivalent to the one we had selected on Kayak: the true reason for the phone intervention was neither a declined card nor shifting prices, but rather an employee who wanted to save me money by choosing a better flight — unfortunately, this cheaper ticket turned out to be an American Airlines flight, an airline we had explicitly filtered out in our Kayak search, due to bad past experiences. I clarified on the phone that we wanted to purchase what we had selected on Kayak, and Kari promised a confirmation number within two hours. The next morning, there was no confirmation number. Instead, I saw only an identical email claiming to have found a cheaper flight, which again was an American Airlines flight. Again, I called Kari at the phone number in the email subject — who had somehow forgotten the entire phone conversation that occurred the previous night... — and asked to purchase what I had selected on Kayak. Either Kari was not Kari, or Kari was exceptionally forgetful. This time, a confirmation number arrived in my inbox shortly after the call. If you expect to have a flight booking immediately after pressing a "Book" button on a website, do not allow Underpricer to handle your flight booking.

This is by far the worst travel company I have ever tried to work with. As many others mention, it's all a scam based on Bait and Switch type methods. They offer a price on the website and even after going through and reserving, you will get an email saying that price is no longer available and a much higher price is offered. Then, this continues to happen several more times. They are extremely dishonest. I spent hours on the phone after going through round after round of them increasing the price. It started off around $1550 and by the end they were trying to get me to pay more than $2100 for the same flight. Then, one person will offer one price and someone else at the company will not honor it. I spoke to a few people who kept trying to defend the unethical process. Absolutely terrible.