UnbindgearReviews of unbindgear.com

Response from UnbindgearApr 2, 2026

We sincerely apologize for the frustration this situation has caused, James. We take your concerns very seriously and want to make sure this is resolved properly. It sounds like there may have been a mix-up with your order, and we want to work with you directly to correct it. Could you please provide your order number and the best way to contact you? Our team will review your purchase immediately and arrange a replacement or a full refund as appropriate. We are committed to ensuring that every customer is satisfied and that any issues are addressed promptly and fairly. Thank you for giving us the opportunity to resolve this.

Response from UnbindgearMar 27, 2026

Hi Randy, thank you for sharing your feedback. We sincerely apologize for any confusion regarding the specifications of the item you received. We aim to ensure every customer receives exactly what they expect, and it sounds like there was a misunderstanding regarding the ignition type of your device. We want to make this right for you immediately. We have sent a direct message to the email address associated with your order requesting your contact and order details so we can resolve this. Please check your inbox (and your spam folder, just in case) and respond to our request with those details. Once we have that information, our management team will prioritize your case to ensure a satisfactory resolution. We look forward to hearing from you and resolving this matter quickly.

Response from UnbindgearMar 23, 2026

Hi Steven, Thank you for your feedback, we take concerns like this very seriously. We sincerely apologize for any confusion or frustration you experienced with your order. That’s never the kind of experience we want for our customers. After reviewing your case, we’re glad to see the matter has been resolved and that a confirmation email has been sent. That said, we want to be very clear: we do not intentionally add items to any order without a customer’s consent. If something like this appears to have happened, it’s something we investigate carefully to understand what went wrong and prevent it from happening again. We appreciate you bringing this to our attention, and we’re always here to help if anything still feels unresolved. Your trust is important to us, and we’re committed to making things right.

Response from UnbindgearMar 17, 2026

Hi Lisa, we’re very sorry to hear about the frustration and stress this situation caused you. We completely understand how concerning it can be to see multiple order notifications and charges appear unexpectedly. After reviewing your account, the additional orders #325961, #325721, and #325814 have now been updated and refunds were also processed. Please feel free to call us directly at 1-888-698-8842 anytime before 3 PM PST, and we’ll make sure any remaining concerns are resolved as quickly as possible. Our goal is always to ensure every customer’s issue is properly addressed, and we appreciate the opportunity to help make this right.

Response from UnbindgearMar 17, 2026

Hi Richard, We’re very sorry to hear about your experience and understand how frustrating and concerning this situation must have been. What you described is certainly not the experience we want any customer to have. Based on our records and previous communication, the orders associated with your account have now been fully refunded as requested after the cancellation was processed. If you are still seeing any pending transactions with your bank, those are typically temporary authorization holds that should automatically fall off depending on your bank’s processing time. We also want to clarify that our team takes reports like this very seriously. In rare cases, a website or checkout error can cause duplicate order attempts or failed authorization retries, which can appear as multiple charges. Our team has been reviewing this incident to ensure the checkout process functions properly and to prevent similar situations from happening again. We sincerely apologize for the inconvenience this caused and for the frustration you experienced during the process. If there is anything further still showing on your statement that has not cleared or been refunded, please reach out to us directly and we will address it immediately. Thank you for bringing this to our attention.

Response from UnbindgearMar 16, 2026

Hi Jason, Thank you for taking the time to share your feedback. We’re sorry to hear that the torch you received did not match your expectations, and we appreciate you letting us know about the issue with receiving two units. We take concerns like this very seriously and want to make sure your experience is properly reviewed and resolved. Our team would like the opportunity to look into your order details so we can understand exactly what happened and help make this right for you. Please contact our customer support team at 1-888-698-8842 and provide your order number or the email address used when placing the order. You can also reply directly to this message with those details if that’s easier. Once we have that information, we will review the order, verify the product sent, and assist you with the return process or any other resolution needed. We’re glad to hear the shipment arrived quickly, and we truly appreciate your feedback as it helps us improve both our product listings and our service. Our goal is to ensure every customer is satisfied or that their issue is fully resolved, and we look forward to helping you with this.

Response from UnbindgearMar 12, 2026

We’re very sorry to hear about this, and we understand how frustrating it can be to receive an item that doesn’t match what was shown in the listing. We always strive to provide accurate products and a positive experience for our customers. We’d really like the opportunity to look into this for you and make it right. Could you please reply to our support request with your order details, or give our support team a call at 1-888-698-8842? Once we have that information, we’ll review the order and work with you to resolve the issue as quickly as possible. Your satisfaction is very important to us, and we appreciate the chance to help fix this.

Response from UnbindgearMar 12, 2026

Hi Richard, We’re very sorry to hear about your experience and understand why this situation would be frustrating. We take customer concerns seriously and always want to ensure that issues are addressed and resolved properly. After reviewing your order, we have processed a full refund for you, and feel free to keep or dispose of the item, as a return is not required. Depending on your payment provider, the refund may take a few business days to appear back in your account. If you have any additional questions or if there is anything further we can assist you with, please feel free to reply to our support request or contact our support team at 1-888-698-8842 so we can help. We appreciate the opportunity to address your concerns.