Carla
Took the time to answer all questions
Took the time to answer all questions. Very helpful. Knew right away what the problem was.

UnaliWear makes the Kanega Watch – the only medical alert/life safety watch with automatic fall detection/response that you can wear 24/7, never having to remove to charge.Get round-the-clock help from a live agent through your watch – like having an emergency concierge on your wrist at all times. Get help for major emergencies (EMS, police, fire) and minor emergencies (neighbor or relative). The agent speaks to you through your watch or, if you are not responsive, gets you the help you need. The watch can be activated via the help button, via voice, or automatically via fall detection.The Kanega Watch exclusively features RealFall™ technology, specifically designed to automatically activate on actual falls and limit false fall alerts.Top rated after extensive industry testing by the NY Times/Wirecutter, the National Council on Aging, PC Magazine and many others.Goes where you go (bed, shower, out shopping and around the country) with GPS. Fully set up by our company prior to shipping, so it works out of the box – no in-home set up required.Download BrochureCustomer Experience VideoVisit Web Site
UnaliWear (unaliwear.com) has 190 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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190 approved reviews, newest moderated first
Carla
Took the time to answer all questions. Very helpful. Knew right away what the problem was.
Karl
Quality piece, EZ to use amd excellent consumer support
Response from UnaliWearDec 31, 2024
Thank you for your kind review. All the best and stay well and safe.
Anon
Great customer service, but wristband clasp was not properly staying closed. Seems like poor engineering so we paid for shipping for a replacement band: but I think you should have paid shipping due to faulty clasp. Unsure of date below.
Susan
I like my Kanega watch and rely on it. The only reason I gave it 4 instead of 5 stars is that I have to change the batteries twice a day instead of once per day as advertised. Also the price is very high, and I don't know how I will continue to pay for it when my first year is up. I think the customer service people are great, and I appreciate being able to talk to a human.
Response from UnaliWearDec 31, 2024
Thank you for your thoughtful review. The Kanega Watch is specifically designed so that you don't have the change the batteries more than every 24-36 hours. The fact that you are changing them more regularly may be due to your internal battery not being fully charged. That is a simple fix. We will escalate this issue to our Customer Success Team who will review the performance of your watch and batteries remotely and call you shortly to troubleshoot and resolve. Thank you for being a Kanega Watch wearer. We take your protection seriously and look forward to ensuring your watch is performing as expected and designed.
Bill
Easy to use. Adds a layer of security for me and my family.
Response from UnaliWearDec 27, 2024
Thank you for your kind review. All the best and stay well and safe.
Trudy
I have had a Kanega watch for years and to begin with it was fantastic. The watch worked great and customer service was incredible. I recommended it to everyone. About a year ago I had to use the warranty service for a watch that turned out to be due to a software error in their database. They kept telling me it was my fault...and after 3 weeks, finally agreed to give me a new watch. The new watch was a piece of junk. The strap wouldn't stay closed (they had changed the style) and kept falling off. The batteries would pop off, their backings would break off, and finally one just hung by a wire after a usual fall off my wrist to the floor (as many as 3 times a day.) Today I discovered a charge on my Visa for the annual subscription. The subscription is in my brother's name and he has always paid for it. I asked for a refund (I had canceled my subscription 3 days prior) and they couldn't do that!!! They had to send me a check. They can debit an account and not credit it? I never heard of such lousy business practices, especially since I should never have been charged in the first place! They have gone from a 6 star to not even rating a one.
Response from UnaliWearDec 22, 2024
We are sorry for your experience, but are honored to have protected you with your Kanega Watch for over three years. Because you ordered your Kanega Watch service prior to our change in pricing in May of this year, you need to return your Kanega Watch and all related equipment prior to service being cancelled, per our terms and conditions before May 2024 as well as the email we sent you on 12/13 at your request with these details. We look forward to getting your equipment back and resolving your account promptly. We hope you find an alternative medical alert system that will serve you better. Please note that, if you ever wish to return, we will provide an appropriate discount reflective of your past multi-year business with us. All the best and stay well and safe.
Moe
Friendly customer service with a quick answer to fix the issue.
Michael
Great speedy clear answer to my question. Not often providers respond as quickly as in this situation.