UnaliWearReviews of unaliwear.com

My mom had an emergency and the response was quick

OUTSTANDING customer service!!! They are patient, good listeners, positive, & excellent communicators. Every time I called, I reached an agent QUICKLY - no never-ending phone trees & no AI. I worked with Jake several times to troubleshoot problems I was having with my outdated modem - he guided me step-by-step to identify & solve the problem.

Who knew I needed a Split Signal 2.4G to get my home Wi-Fi, Xfinity, for my Kanega Watch to be connected! Good thing I managed to schedule the personal onboarding call but I waited due to a broken prong on one of my 4 batteries. Although I downloaded the 43 page User guide for explicit directions and to watch educational videos, human explanation was exceedingly more helpful!

I am 90 and not good at these writings. It was a wi fi problem at my home. I use a neighbor's wi fi and there was a one letter error in the wifi's network ID. It was a pleasure working out the silly problem with patient, knowledgable people!!

I only get about 12 hours from the batteries after full charge.

There were problems from the beginning; keeping it charged internally, external batteries were faulty, false detections, no detection when I did fall, and I had Unaliwear on speed dial. The representative I was working with gave me misinformation and strung me along for almost 6 months. By doing so I missed the opportunity to return the watch & get a refund. I learned that he was no longer with Unali for that reason. I left messages for a manager to call me back to discuss my $49 refund and never did get a callback. I had to call several times before I found one. The refunded amount received was based on the length of service I had for the watch, even though the watch was not in service because it was not working properly. I learned not to be such a nice guy when dealing with the same issue. If it looks like a lemon, and it smells like a lemon, it's a lemon.

Joseph was very helpful. He ordered a replacement battery.

Battery life indicator seems unreliable. Sometimes it says fully charged when it's not. I can't tell when the batteries need to be replaced. That makes me worried that the device won't be there when I need it. Also, wish I could pick my own "action" word. I'm afraid I'll forget "Fred Astaire" when I need to activate the watch.