UltimeaReviews of ultimea.com

Great sound. Love the control with the app function. Easily to set up. Overall a great surround system!

d80 boom soundbar it gets more punch than i hope for muney you cant beat it i highly recommend.

Der Kundenservice ist super. Schnelle Antworten und freundliches Entgegenkommen. Es wird in jedem Fall versucht zu Gunsten des Kunden zu helfen. Die Systeme sind Benutzerfreundlich und bieten Top-Preis-Leistung!

After several months of normal functioning, I had some difficulty with my Ultimea Poseidon D80 speakers. When I turned them on, they came on at maximum volume and could not be adjusted, which made them unusable and frightened my small dog. I contacted Ultimea not knowing what to expect. THE FOLLOWING IS A REVIEW LARGELY BASED UPON EMAILS DEMONSTRATING ULTIMEA'S COMMITMENT TO EXCELLENCE: When I initially emailed the company, I received detailed instructions regarding the necessary information to submit in order for Ultimea to review my claim. The instructions were clear and easy to follow: Within 24 hours of submitting the necessary information, I received the following email from customer support: "Thank you for providing all the documents and details related to your Amazon order, as well as the information from your soundbar. We sincerely apologize for any inconvenience this situation has caused. "To assist you further, could you please share a short video that demonstrates the issue you are experiencing with the soundbar? This will help our technical team accurately identify the problem. Since your product is still under warranty, once we confirm the issue, we will be happy to arrange a replacement for you. "Thank you for giving us the opportunity to make this right. If you have any other questions or need additional assistance, please let us know. "Excellence in Every Interaction! If anything falls short, please feel free to reach out – we’re here to ensure your satisfaction. 😊 Warm regards..." I replied with information which was requested (a description of the problem) and notified customer support that I preferred not to make a video for fear of frightening my dog. Within 24 hours, I received the following email: "Thank you for your detailed explanation, and we sincerely appreciate your efforts in performing the factory reset. Since the issue still persists, it appears that there may be a hardware problem—likely with the volume control chip or the mainboard. "We understand your concern about not wanting to record a video due to your dog. We completely respect that and want to assure you that your description is more than helpful.Your order is still within the warranty period, so we’d be happy to offer you a replacement. "We have already submitted the request for your return label, and it should be sent to your email within the next 72 hours. After we receive the faulty Poseidon D80, we’ll promptly ship out the new replacement unit. "We truly hope this solution works for you and meets your expectations. We’re here to make things right and ensure you have a positive experience with our product and service. Warm regards..." I also received the following: "We will keep you updated as soon as your return label is ready and throughout the replacement process. If you have any further questions or need additional support at any point, please feel free to reach out to us. "Thank you again for your understanding. We are grateful for the opportunity to assist you. "Please kindly attach the return label to the package and send the faulty Poseidon D80 back to us. Once we receive it, we will immediately send you a brand-new replacement. "If you no longer have the original packaging, no worries — please use any appropriately sized box to safely pack the soundbar "Also, please don’t forget to let me know once the return has been sent out so I can promptly follow up with the logistics and make sure your replacement unit is shipped to you as quickly as possible." Within several days of shipping the speakers back, I received a brand-new replacement set which works perfectly. ULTIMEA REPLIED TO EVERY EMAIL I SENT WITHIN 24 HOURS, AND ALMOST ALWAYS OVERNIGHT. NOT ONCE DID I NEED TO WRITE A FOLLOW-UP EMAIL. IN 50+ YEARS AS A CONSUMER, ULTIMEA HAS THE MOST EXTRAORDINARY CUSTOMER SERVICE THAT I HAVE EVER EXPERIENCED. Further, each representative with whom I dealt without exception demonstrated professionalism, knowledge, patience, and understanding, making what could have been a potentially-arduous process into a simple and pleasant one. I cannot praise my experience with Ultimea enough.

He comprado un Apollo S40, supuestamente debería mejorar el sonido, tanto en volumen, agudos, graves, supuestamente integrados en los altavoces de la torre de sonido pues esta opción no ofrece subwoofer... bien, a mi parecer se queda corto con todo. Si lo llego a saber no lo hubiera comprado. Yo no lo recomiendo y creo que sería mejor valorar otra opción con subwoofer y quizá de otra marca pués tanto agudos como graves no son nada del otro mundo. NUEVO!, como veis Ultimea me ha respondido y me ha ofrecido la posibilidad de hacer un cambio, pues a tal efecto contacté con ellos solicitando por escrito la forma de proceder... nadie me ha contestado, no he recibido ninguna respuesta sobre la posibilidad de hacer un cambio... así pues parece ser que el servicio post venta, deja tanto que desear como la calidad de su equipo. Si lo hubiera sabido, no me hubiera comprado esta marca... vosotros mismos

I bought an Apollo P40 and after 8 months it has died and just won’t turn on. I have tried to contact Ultimea which has taken ages to get any reply. I even tried their email and messenger. Eventually someone replied saying it’s out of warranty and I’ll need to pay to get it replaced. I questioned this knowing when I bought it and still haven’t heard back. It’s frustrating from a company like this who I have bought soundbars off to just feel like your second rate. I have given them invoices and videos of not working. Customer services are shocking.

I am an actual customer my projector has some issues and we had other issues with shipping but they were great upgraded my projector for the inconvenience these other bad reviews honestly can't be true this is absolutely the best customer service I've dealt with warning they may take a little bit to reply but they will and they will make sure you are a happy customer in this day and age customer service that cares is rare I will be buying again

Purchased the Nova 50 and few weeks after purchase the product stopped working. It would play all sound through the subwoofer and not through the bar. Only way to fix it was to keep resetting it to factory defaults. I don't know who is UATing your software but they are terrible. Would never buy from this company again. Please if your reading this don't make the same mistake as me and waste your money. An don't fall for the copy and paste responses they seem to be replying to everyone with.