Josh
Great support, excellent audio
While the system we purchased isn't perfect, it has delivered amazing sound quality at a much more affordable price. We ran into an issue early on with the new speakers in our Skywave X100 set that were dropping out randomly. We contacted support and they already had a firmware update they were beta testing available for us to upgrade to which completely solved the issue. They were responsive, helpful and easy to work with and I look forward to seeing what new features/QoL updates they push out over time.
Response from UltimeaSep 20, 2026
Thank you so much for your wonderful feedback! 😊 We're thrilled to hear that you're enjoying the amazing sound quality of your ULTIMEA Skywave X100 and that it has delivered excellent value for the price. It's especially rewarding to know that when you encountered the issue with the new speakers dropping out randomly, our support team was able to provide a beta firmware update that completely resolved the problem. We're also glad to hear that our team was responsive, helpful, and easy to work with — and we truly appreciate your patience and willingness to try the beta firmware. Providing high-quality products along with excellent customer support is always our top priority, and we're continuously working on new features and quality-of-life updates to enhance your experience. Thank you for choosing ULTIMEA and for sharing your experience. We truly appreciate your trust and support, and we look forward to bringing you even better updates in the future! Best regards, ULTIMEA Support Team