We founded Ultimea as a team of audio-visual engineers and enthusiasts who were frustrated by home theater products that felt complicated, outdated, and overpriced. We knew it was time for a change. By combining innovative acoustic engineering, modern design, and smart cost optimization, we set out to make cinema-quality audio and visual experiences accessible to everyone.💻Official Website: www.ultimea.com 📧 Contact us: [email protected]
Ultimea (ultimea.com) has 431 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
ultimea.com
Website
ultimea.com
Category
Audio & Visual
Location
Ontario, California
Listed on Five Star Index
2026
About these reviews
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The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Sehr freundlicher Support, schnelle Reaktion auf meine Anfrage und Lieferung vom Austauschgerät, sehr zu empfehlen, großes Dankeschön an das Team
Response from UltimeaOct 8, 2026
Vielen Dank für Ihre wunderbare Rückmeldung! 😊
Wir freuen uns sehr, dass Sie unseren Support als sehr freundlich empfunden haben und dass wir schnell auf Ihre Anfrage reagieren sowie das Austauschgerät zügig liefern konnten.
Es ist besonders erfreulich zu wissen, dass Sie uns uneingeschränkt weiterempfehlen und dem Team ein großes Dankeschön aussprechen. Hochwertige Produkte zusammen mit einem zuverlässigen und freundlichen Kundenservice sind für uns oberste Priorität.
Vielen Dank, dass Sie sich für ULTIMEA entschieden haben und sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Wir schätzen Ihr Vertrauen und Ihre Unterstützung sehr und hoffen, dass Sie noch lange Freude an Ihrem Produkt haben werden!
Mit freundlichen Grüßen,
ULTIMEA Support-Team
JA
Jason A.
Great product and excellent customer service
I’ve had a very positive experience with ULTIMEA. The Apollo P40 is a great projector with good picture quality and features for the price.
I recently experienced an issue with my projector, and ULTIMEA’s customer service was excellent throughout the entire process. The support team was responsive, patient, and helpful in finding a solution. They arranged a refurbished replacement, kept me updated throughout the return and shipping process, and made everything straightforward.
I’ve now received the replacement and it’s working great. A special 5 stars to Zoey and her team for making this happen and for all their help throughout the process. I really appreciate the way they handled my issue and took care of me as a customer.
Great product and excellent after-sales service! ⭐⭐⭐⭐⭐
Response from UltimeaSep 28, 2026
Thank you so much for your wonderful feedback! 😊
We're thrilled to hear that you're enjoying your ULTIMEA Apollo P40 and that it has been working wonderfully for you.
It's especially rewarding to know that when you encountered an issue, our customer service team — especially Zoey and her team — was responsive, patient, and helpful in arranging a refurbished replacement and keeping you updated throughout the return and shipping process. Providing high-quality products along with excellent customer support is always our top priority.
Thank you for choosing ULTIMEA and for sharing your experience. We truly appreciate your trust and support, and we hope you continue enjoying your product for years to come!
Best regards,
ULTIMEA Support Team
MD
MD
Dealing with Ultimea’s customer support…
Dealing with Ultimea’s customer support has been an exhausting, weeks-long ordeal over what should have been a simple fulfillment resolution. After an incorrect unit (an A40) was sent instead of the intended Aura A60 Pro 7.1 Soundbar, their support representative explicitly sent a written commitment confirming that a replacement unit would be shipped out the following business week. Instead of honoring that written statement, their support team abruptly reneged on their agreement, forcing the case into an automated stalemate. Despite being informed of significant household hardship and caregiving obligations for a disabled child who urgently needed the audio accommodation, Ultimea refused all reasonable paths forward. We offered to pack the incorrect unit and surrender it via a scheduled doorstep carrier pickup, but their support agents completely refused to assume any logistical burden for their own operational mistake. They insist on rigid, scripted return-first procedures while refusing to escalate the issue or honor their own staff's written representations. A company is defined by how it handles mistakes. Ultimea’s support operations prioritize internal inventory bureaucracy over basic integrity and vulnerable consumers. Save yourself the headache and buy from a company that honors its written promises.
Response from UltimeaSep 28, 2026
Thank you for sharing your feedback. We understand your frustration and sincerely regret that this situation has been so stressful for you.
We would like to clarify the facts. We did honor our commitment: the replacement Aura A60 Pro was shipped on September 9, and you signed for the package on September 12. Our warehouse investigation confirms that the correct product was sent. However, the return has not been completed in accordance with our warranty policy, despite our requests.
We remain willing to resolve this matter. Please contact us directly at [email protected] so we can review the return process and find a workable solution together. We value all our customers and are committed to providing reliable support.
Best regards,
ULTIMEA Support Team
CI
cindy
they helped me really fast and where…
they helped me really fast and where really helpful
Response from UltimeaSep 24, 2026
Thank you so much for your wonderful feedback! 😊
We're thrilled to hear that our customer service team was able to help you really fast and that they were truly helpful throughout your experience.
It's especially rewarding to know that our team made such a positive impression on you. Providing high-quality products along with excellent customer support is always our top priority.
Thank you for choosing ULTIMEA and for sharing your experience. We truly appreciate your trust and support, and we hope you continue enjoying your product for years to come!
Best regards,
ULTIMEA Support Team
KM
Kris M.
This company has impressed me beyond…
This company has impressed me beyond words. I didn't really need a new soundbar but we upgraded our living room and I was initially planning on a small soundbar for my bedroom tv. Alexa told me about Ultimea and I began reading and watching reviews, looking at their products, and eventually decided to send my living room soundbar to my bedroom and upgrade the living room sound system.
I got the Skywave x40 and had moderate expectations. There aren't any brands out there selling all the features this thing does anuwhere near the price point so I was skeptical.
Boy was I wrong. This thing hits like a ton of bricks! The bass is deep and powerful, the up firing drivers make watching Top Gun Maverick more like sitting in the cockpit. The crackling fire in Bilbo Baggins fireplace sounds like it's across the room behind you with the rear speakers. And the front Speakers do an amazing job of giving you the full experience. And the rose gold accents. 🤌🏾
I love loud. I have a hard time enjoying a movie or music without my neighbors knowing exactly whats on at the time but I haven't cranked the volume up past 30. I haven't even seen how loud it gets but trust me it's impressive!
Setup was simple. Everything paired well. The remote I have no complaints over and the app is awesome. Really the app is the better remote as you can to in and make customized sound profiles as well as more micro adjustments while the remote keeps it...simple.
Like I said I had moderate expectations honestly if it sounded pretty good I would have been happy but man it's got to be one of the best purchases I've ever made.
No product, no matter how amazing, can never overshadow great customer service though. and as much as I love this sound bar I am deeply appreciative of the staff.
They're kind, patient, and respond almost instantly. If you have any issues, they have your back. I think 24 hour turnaround for emails is very reasonable to great but no kidding these people almost always respond within minutes.
Every email correspondence has been lovely with these people. You can tell they truly care about the customer. I would hit them with a litany of questions and always got a friendly, helpful, accurate response.
I would've been a big fan of this company just because I got a speaker system that blew me away at a fraction of what a setup like this normally would cost. However, the customer service agents have consistently proven to me that they genuinely care about the customer and them having the best experience with their equipment.
Not once did I feel like a number, a nuisance, or nameless nobody. They have proven to me that they're passionate about their company and product and that is so refreshing to see.
So yes I absolutely recommend Ultimea. It punches far above its price point and with customer service like this they're going to be around for a very long time.
God Bless you guys!
Response from UltimeaSep 24, 2026
Thank you so much for your wonderful feedback! 😊
We're absolutely thrilled to hear that your ULTIMEA Skywave X40 has impressed you beyond words — from the deep, powerful bass and up-firing drivers that make you feel like you're in the cockpit of Top Gun: Maverick, to the rear speakers that place you right in Bilbo Baggins' fireplace, and even the rose gold accents. 🤌🏾 Knowing that you haven't even pushed the volume past 30 yet and are already this blown away means the world to us.
It's especially rewarding to know that setup was simple, everything paired well, and that you're enjoying both the remote and the app — with the app giving you the flexibility to customize sound profiles and make micro adjustments. We're glad the app has become your preferred remote!
But what truly warms our hearts is your appreciation for our customer service team. Hearing that they were kind, patient, and responded almost instantly — often within minutes — and that you always felt valued, never like a number or a nuisance, is the highest compliment we could receive. Providing high-quality products along with excellent customer support is always our top priority, and your words inspire us to keep raising the bar.
Thank you for choosing ULTIMEA and for sharing such a heartfelt, detailed experience. We truly appreciate your trust and support, and we're so glad to have you as part of the ULTIMEA family. We hope you continue enjoying your Skywave X40 for years to come!
God bless you too! 🙏
Best regards,
ULTIMEA Support Team
RA
Rakotomanga
effets sonores sur Aura A30
Le support Ultimea a été très réactif.
J'ai eu une réponse en moins de 3 hres et mon problème a été compris et résolu dans la foulée.
Bravo au support.
Ce n' est pas le cas tous les supports techniques
Response from UltimeaSep 23, 2026
Merci beaucoup pour votre formidable retour ! 😊
Nous sommes ravis d'apprendre que vous êtes satisfait de votre ULTIMEA Aura A30 et que notre support technique a été très réactif.
C'est particulièrement gratifiant de savoir que vous avez reçu une réponse en moins de 3 heures et que votre problème a été compris et résolu dans la foulée. Offrir des produits de haute qualité accompagnés d'un service client irréprochable est notre priorité absolue.
Merci d'avoir choisi ULTIMEA et de partager votre expérience. Nous apprécions sincèrement votre confiance et votre soutien, et nous espérons que vous continuerez à profiter de votre produit pendant de nombreuses années.
Cordialement,
L'équipe support ULTIMEA
DA
Don A.
I am amazed at the quality of sound…
I am amazed at the quality of sound from such a small package. Setup was super easy and customer service has been world class. I highly recommend Ultimea products and look forward to purchasing additional products.
Response from UltimeaSep 22, 2026
Thank you so much for your wonderful feedback! 😊
We're thrilled to hear that you're amazed by the quality of sound from such a small package and that setup was super easy for you.
It's especially rewarding to know that our customer service has been world-class in your experience. Providing high-quality products along with excellent customer support is always our top priority.
Thank you for choosing ULTIMEA and for sharing your experience. We truly appreciate your trust and support, and we're delighted to hear that you highly recommend our products and look forward to purchasing more. We hope you continue enjoying your product for years to come!
Best regards,
ULTIMEA Support Team
CA
Chingiz A.
One of the best Technical support…
One of the best Technical support experiences I've had. Everything is done super quickly and efficiently!
Response from UltimeaSep 22, 2026
Thank you so much for your wonderful feedback! 😊
We're thrilled to hear that you had one of the best technical support experiences with us and that everything was handled super quickly and efficiently.
It's especially rewarding to know that our team made such a positive impression on you. Providing high-quality products along with excellent customer support is always our top priority.
Thank you for choosing ULTIMEA and for sharing your experience. We truly appreciate your trust and support, and we hope you continue enjoying your product for years to come!
Best regards,
ULTIMEA Support Team
