Ultimate EarsReviews of ultimateears.com

Absolutely BRILLIANT Apart from my Sony headphones This speaker is amazing even kicks my Echo Studios ass and half the price Only reality complaint is that it is always searching for Bluetooth even when not in use but apart from the bathroom that’s no a problem

I am really surprised to see all the negative reviews on here! Perhaps they have gone downhill since I bought my speaker but I hope not. I bought a bluetooth speaker (UEBoom 2) from Ultimate Ears back in 2015. Ten years later, it is still working! The only thing I have had to replace once is the cable for its charger. It works perfectly still. In an age of planned obsolescence this is such a relief and I really hope they're still making products to this standard because I recommend them to everybody.

I was bought a wonder-boom for my birthday. It had been on charge approximately 35 minutes and the charger melted into the speaker i dread to think what may have happened if i had not been home, customer services do not respond i have tried and tried to get assistance and a generic email with the same thing comes back every time, the email address gets rejected and the phone number doesn't work. The online chat gave me a ticket number but no one has taken any notice!!

I ordered 2 speakers on 22nd November, which never arrived, the customer service was non existent, I was constantly asked for my order number so they could trace it, but despite me messaging straight away to say I hadn’t received an email with an order number they kept asking for it, eventually got told it was on the way, it never arrived on the day stated, or the day after or even at all, it’s now 28th Jan and it’s still not here. I claimed a refund through my bank as I was going around in circles with Logitech( the parent company to UE) . I stupidly re ordered after UPS were blamed for the lost delivery thinking I’d give them the benefit of the doubt AND paid an extra £18 for express delivery on 9th Dec , it eventually arrived on 24th, but by then I’d given up and bought something else as they were Christmas presents. I returned the speakers on 7th Jan, they were received on 24th Jan and 2 weeks later STILL NO REFUND, having phoned multiple times I’m told I need to be patient and wait until it’s processed, I’m £300+ out of pocket( which I can’t afford) and the company and customer service ( which is non existent) don’t give a shit . I’m sure they’ll reply on her the same as they gave to every other poor review saying they’re sorry for the experience and please provide the ticket number etc etc and they’ll look into it ALL OF WHICH IVE ALREADY DONE MULTIPLE TIMES AND STILL NO REFUND . Do not buy from them!

Les produits Logitech ne sont pas représentés par cette sous-m-erde de ultimate ears. Essayez de remplacer la batterie et vous découvrirez l'absurdité humaine ....

I usually would say it was good. But 2 times, just after warrenty time a break down is not good.

I ordered two EVERBOOM speakers on 11/29, with expedited shipping, and expected them on 12/2. Only one arrived on 12/4. After endless waits online and on phone, and repeatedly told “we are researching”, it is now 12/24 and no resolution other than we are “requesting” the “internal” team to ship a “replacement”, if approved we will let you know. Seriously? They can’t even look up what was shipped or supply any evidence that the second missing speaker was even shipped. Such BS. How do you replace something you never shipped? So here we are on 12/24, Logi has had my money since 11/29... Order still unfulfilled after 25 days. Just one "please understand" after the other and no resolution. The product is adequate at best, but the company is borderline criminal. DO NOT BUY FROM ULTIMATE EARS OR LOGITECH website directly. They have zero concern for their customers. So much for a Merry Christmas….

Buyer beware. I’ve purchased before, from this company and enjoyed high quality ear protection (motorcycle use) for many years. Last month, I attended the motorcycle show (NEC ) and spent £339 on the new “dual driver” bluetooth plugs. I specifically asked if they would be sent by recorded delivery (signed for ) Three weeks later, I still haven’t received them. A couple of polite emails have not been replied to. Am I disappointed? Miffed ? Yes …