UlivarylifeReviews of ulivarylife.com

Response from UlivarylifeAug 26, 2025

Hi, Thank you for sharing your feedback. The lost package happened during the return shipping process, which is unfortunately a carrier issue and outside of our direct control. We also provided the documents needed for the claim, but since the claim was denied by the post office, we weren’t able to recover the cost from them. We’d be happy to work this out by offering you a 50% refund on your order. Please reach out to our service team at [service email], and we’ll assist you right away. Best regards, Ulivary Team

Response from UlivarylifeAug 26, 2025

Hi, Thank you for your feedback. We understand your concern, but please note that the issue mentioned was with the inner tie, not the main fabric or structure of the robe itself. This does not indicate a quality defect with the entire garment. As stated on our website, we can only process returns or exchanges for items that are in their original, unworn condition. Since the robe has already been worn for a week, we’re unfortunately unable to provide a replacement or refund. We appreciate your understanding of our policy and your feedback, which helps us continue to improve. Best regards, Ulivary Team

Response from UlivarylifeMay 8, 2025

Hi Alba, We’re truly sorry to hear that the robe didn’t meet your expectations. This is certainly not the experience we want for our customers. We take quality and fit very seriously, and we regret that this item fell short in both areas for you. Please rest assured that we offer a 15-day return and exchange policy, and we’re more than happy to assist you with a return or help you find a better-fitting style if you’re open to it. Feel free to reach out to our customer service team at [email protected] — we’re here to help make things right. Warm regards, The Ulivary Team

Response from UlivarylifeMay 8, 2025

Thank you so much for your honest feedback and kind words about the quality of the robe — we're truly glad you loved it! 🤍 We understand that shipping times can feel long compared to platforms like Amazon, and we appreciate your patience and support as a small brand. We're continuously working to improve our fulfillment speed, and we hope to surprise you with an even better experience next time.