UlivarylifeReviews of ulivarylife.com

Response from UlivarylifeJul 19, 2024

Thank you for your feedback. We apologize for any discrepancy between the robe's color and the photo on our website. We strive to ensure our product images are as accurate as possible, but screen settings can affect color perception. If you're not satisfied with the color, please remember that we offer a 15-day return or exchange policy. Feel free to reach out to us if you'd like to return or exchange the item. Thank you for your understanding.

Response from UlivarylifeJul 26, 2024

Thank you for your review. We’re delighted to hear that you love the PJs and find them comfortable and elegant. We appreciate your feedback regarding the kimono. We have reported your experience to our team for consideration in future sizing improvements. Your input is incredibly valuable to us. Thank you for helping us improve!

Response from UlivarylifeOct 8, 2023

We sincerely apologize for the inconvenience you faced. At first we didn’t agree full refund because since the purchase was made three months ago, we initially offered a partial refund. However, we trust you and value your feelings. We have issued a full refund, improved our quality control, and enhanced our customer service. Your feedback is vital, and we hope you will consider giving us another chance in the future. Thank you for bringing this to our attention. If you have any further questions or concerns, please feel free to reach out to our customer service team, who will be more than happy to assist you. We appreciate your understanding as we strive to make amends.