I was looking for an elegant robe for the final stage of my pregnancy (let’s be honest, I’m in pajamas most days, but I still want to look like I made an effort!). This robe is absolutely perfect—soft, delicate, and beautifully fluid. The drape is stunning, the fit is just right, and it feels incredible against my skin. Not only is it effortlessly chic, but it’s also unbelievably comfortable. I’m already planning to get another—highly recommend! (My husband even commented on it)
JL
John L.
Should be zero stars
Should be zero stars. I ordered an item back in November, package has never been recieved. They blamed the courier for destroying the package after they couldn't deliver to my address ( I receieve hundreds of packages per year with no issue). Ulivary did not tell me my item had been destroyed, I only found out after chasing them in January when nothing had been recieved.
Response from UlivarylifeJan 8, 2025
Thank you for your feedback, and we sincerely apologize for the inconvenience.
Upon reviewing your case, we found that the package was initially sent to Vietnam, Unfortunately, there was an issue with the address you provided, caused a failed delivery.
After we reached out, you provided a UK address, which was not deliverable. Later, you provided a Vietnam address, but by then the package had exceeded the delivery timeframe and was destroyed by logistic supplier.
We did our best to resolve the issue and regret that the package was not successfully delivered. As a gesture of goodwill, we refunded 50% of your order amount. We will also work on improving our logistics management based on your feedback.
Once again, our apologies, and we wish you a Happy New Year!
Best regards.
SD
Sofie De M.
Great quality kimono
The fabric feels amazing and the package gives it an extra luxurious vibe
Love it!
SL
Sherri L.
Nice Choice for christmas gift
Bought a kimono robe for my mom, and she absolutely loved it. Will order again.
DE
Dee
Robe
Stunning robes! Excellent customer service. Ordering a breeze. Looking forward to this gorgeous robe arriving!
AS
Adrea S.
Lovely Robe, but Size Clarification Would Help
I bought the kimono robe as a gift for a friend, and she absolutely loves it! However, I do think the “one size fits most” could be a bit misleading. It would be helpful if there were clearer size options. That said, my friend is thrilled with the gift, and I’m so glad I chose it.
JL
Jackie (Landlord/Owner) C.
I had an issue with a product being…
I had an issue with a product being faulty and followed up with a number of emails. The company has taken ownership and accountability and is sending a replacement product which I am very thankful for their timeliness and follow up. I would definitely use the company again as I love their brand. Thank you
Response from UlivarylifeOct 31, 2024
Thank you for your support! We’re glad to hear that we could resolve the issue for you. We are committed to continuously improving our service, and we look forward to seeing you again soon.
TS
TERESA S.
No fiables
Pedi pijama, recibí 2 kimonos, reclame , muchas disculpas. Avise enviarlo a otra dirección porque me iba de viaje , caso omiso, al llegar de viaje lo encontré en la puerta de mi casa, reclame y no respondían, reclame de nuevo y como habían pasado 15 días me tuve q tragar el pijama que es talla China y me siento estafada y robada . Casi 90€ robados
Si no hubiesen tardado tanto en responder , no habrían tenido ocasión de acogerse a los 15 días , no no se hubiesen equivocado al enviarlo tampoco . Para mi no son fiables y sus kimonos no son de mi gusto , no me compensa en nada . Los buenos y bonitos kimonos están en Japón y es allí donde los compre
Response from UlivarylifeOct 21, 2024
We have reviewed our email correspondence, and we sincerely apologize for the poor experience you’ve had.
1）We immediately shipped the correct SKU, but we regret that it was sent to the wrong address.
2）The SKU you received is the correct size, but we understand it may not fit properly. Unfortunately, due to the 15-day return policy, we cannot process a return.
As a gesture of goodwill, we would like to offer you to keep the two kimono robes as compensation. We appreciate your feedback and will work on improving our management to prevent this from happening in the future.
Thank you for your understanding.
